Technical Support Engineer

• Mar 2023 - Present

Technical Support Engineer

• Jan 2022 - Nov 2022

•Able to provide concise answers in either plain-english or technical jargon to end users for highly complex issues•Ensured each customer support experience was of the highest possible quality•Work closely with engineers, project managers, and strategic account managers to resolve Tier 2 escalations to meet client’s product deadlines•Subject Matter Expert - Leading daily office hours for tier 1 agents as well as publishing documentation for internal and external use

Technical Support Specialist

• Jan 2021 - Dec 2021

•Able to provide concise plain-english support for highly technical issues to end users•Ensured each customer support experience was of the highest possible quality•Assisted with various cross-departmental projects

Technical Support Representative

• Dec 2019 - Jan 2021

•Troubleshoot and resolve software and hardware issues via chat, email and phone •Identified and thoroughly documented bugs, feature requests and other issues •Provided creative solutions to address product gaps •Troubleshoot and resolve software and hardware issues via chat, email and phone •Identified and thoroughly documented bugs, feature requests and other issues •Provided creative solutions to address product gaps

Marketing Consultant

• Jan 2019 - Dec 2019

•Documentation of systems/operations within the marketing department•Assist with the management of Pardot and affiliate tasks

Digital Marketing Intern

• Sep 2018 - Dec 2018

•Responsible for preparing and scheduling ad-hoc emails •Assisted with the site rebrand, including: QC’ing various pages, optimized blog articles for SEO and HTML cleanup •Maintained and updated CRM calendar •Created landing pages for ad testing

Legal Assistant / Paralegal

• Jun 2016 - Jun 2018

•Performed company and product research as needed •Performed corporate transactional paraprofessional tasks •Supported Managing Partner and Entertainment Partners •Redlined and prepared letters, memos, presentations, spreadsheets and various other documents •Performed company and product research as needed •Performed corporate transactional paraprofessional tasks •Supported Managing Partner and Entertainment Partners •Redlined and prepared letters, memos, presentations, spreadsheets and various other documents

Supervisor/Pharmacy Clerk

• Aug 2015 - May 2016

•App-based health care startup company •Supervised and trained new hires •Constructed employee handbook and implemented new processes and procedures •Assisted with the development and upkeep of self-auditing SQL queries •Helped improve medication synchronization workflow •App-based health care startup company •Supervised and trained new hires •Constructed employee handbook and implemented new processes and procedures •Assisted with the development and upkeep of self-auditing SQL queries •Helped improve medication synchronization workflow

Legal Assistant

• Mar 2013 - Mar 2015

•Performed paraprofessional tasks throughout all stages of litigation, including, but not limited to, drafting, assembling and filing •Maintained a legal calendar for twelve attorneys •Maintained case files for hundreds of cases •Performed company and product research •Administrative and clerical tasks •Performed paraprofessional tasks throughout all stages of litigation, including, but not limited to, drafting, assembling and filing •Maintained a legal calendar for twelve attorneys •Maintained case files for hundreds of cases •Performed company and product research •Administrative and clerical tasks