Senior Technical Product Manager

• Aug 2022 - Present

Senior Product Manager

• Jul 2021 - Jul 2022

Integration Platform as A Service (IPAAS) applications are cloud-hosted multi-tenant application used to facilitate data centric integrations and automation between supported applications. My key contributions: • Defined product vision, core values, user personas, competitive landscape analysis • Defined functional architecture • Created long-term & short-term roadmap • Requirement creation & grooming, Sprint prioritization • UX design: validate (or invalidate) a hypothesis on future product features through prototyping. The product is designed ground-up to simplify integrations for varied user personas and usages. Show less

Manager - Product & Customer Success

• Nov 2018 - Jun 2021

The Intelligent Document Processing (IDP) industry is expected to grow from an estimated market size of $443.3 million in 2020 to reach over $3.92 billion by 2025 at a CAGR of 54.6%. Among many players, Infrrd offers its own niche. Infrrd IDP product offers easy ingestion of documents, cognitive OCR, an intelligent extraction (through machine learning models) and a simplified user review interface for correction driven learning. I led and managed development of various extraction features for Infrrd IDP product solutions. • Extraction from structural elements e.g., Forms, Tables (bordered and borderless), Check-box group, Signature, Handwritten notes • Extraction from various industry specific documents: Annual Financial Reports, Optical prescriptions, Bank forms, Cheques, Driving licenses, Receipts, Invoices etc. • Image pre-processing for better OCR and extraction • Mobile App for Android and IOS. Additionally, I led and managed a stand alone custom product for Copyright Agency, Australia (Non-profit organisation) to build a repository of original content, create a unique digital fingerprint for documents and a capability to ingest a new document to compare against the ones in repository. The copyright product, that I am absolute proud of, automated one of most responsible & time consuming work. Efficiency increased by ~600%. Accuracy increased by 100%. This facilitated Copyright agency to cater 20% more registered users to protect their legitimate royalty on original content encouraging them add more value to education and art. Show less

Product Delivery Manager

• May 2018 - Nov 2018

Altisource offers Technology solutions for Mortgage institutions. Ocwen Financials being the priority customer, almost entire lifecycle of a loan was catered by Altisource products. I managed customer communication products and their delivery. My primary responsibility was to stay frontline to customer’s business goals and help them achieve it. During my tenure as Business Analyst, Project Manager and Product Manager, our team delivered at landmark >97% first time right (FTR) score. Achievements: - User footfall on customer portal increased by ~25% within 6 months- CSAT score remained consistently high with 80%+- ~$10M revenue generation for Altisource- Product improvements helped clients achieve - Received service excellence award consecutive 3 years for high quality and solution resulting in higher CSAT. - Received various accolades for detailed analysis, simple documentation, and team & client management. Show less

Project Manager

• Jul 2017 - Apr 2018

Associate Project Manager

• Jun 2016 - Jul 2017

Senior IT Business Analyst

• Oct 2014 - Jun 2016

Business Analyst

• Oct 2012 - Oct 2014

As a part of Professional services - Capability Transformation team, my prime responsibilities were to receive & analyse requirements from BU heads, and build & deliver most optimised solutions. Solutions Delivered: Dashboards: “Utilisation and time entry”, “Global Project Profitability”. Tools: “Opportunity tracking system”, “Training and development tool”. Process optimization: Simplification and standardisation of the existing “Data governance” processes etc Achievement: The digital transformation deliveries was listed among Cisco’s top 20 high impact initiatives and solutions. Show less

Business Analyst - IT

• Dec 2008 - Oct 2012

During approximately 4 years with IBM, I got opportunity to work under multiple responsibilities such as: Production Support, Application Development & Business Analyst. As a business analyst for Partner Commerce/Servers application which adds a huge revenue to IBM and is among the gold applications for the company, my work responsibilities involved: - Elicit, Analyse and Document requirements - Conduct gap and impact analysis. - Suggest the changes those can reduce the cost of implementing the requirement. - Be the first point of contact among the teams during steady state operations. Show less

Software Engineer

• Mar 2008 - Oct 2008

I was deployed at our precious client Wipro Technologies, Pune - Talent Transformation Dept. My profile included providing training to the newly joined talent and updating knowledge of old gems of the company. I conducted C, C++ and Java platforms trainings. Received recognition and accolades for teaching methods and ability to engage the audience. I was deployed at our precious client Wipro Technologies, Pune - Talent Transformation Dept. My profile included providing training to the newly joined talent and updating knowledge of old gems of the company. I conducted C, C++ and Java platforms trainings. Received recognition and accolades for teaching methods and ability to engage the audience.