A/Senior Communications Analytics Advisor

• Apr 2020 - Present

Communications Analytics Advisor

• Dec 2016 - Present

Business Analyst

• Nov 2015 - Dec 2016

Junior Project Manager (contracted to Veteran Affairs Canada)

• Jan 2015 - Jun 2015

● Created business documents to reflect roles, responsibilities, and time lines for all parties involved in creating VAC’s quarterly newsletter Salute! ● Updated all Communications Division project reporting dashboards while consulting with project managers. ● Saw all project dashboards through management approval process and submitted final approved dashboards to the Departmental Project Management Committee. ● Provided advice and guidance to manager in regards to distribution of a national magazine, creating internal work processes, and analysis of printing and warehousing costs for VAC. ● Monitored the Salute! email inbox. Read all messages and sorted into appropriate folders and created work items when deemed necessary. Replied to requests when action was either completed or not needed. ● Sorted all return mail of Salute! and updated distribution list to avoid further issues and to make the Salute! project more financially efficient. ● Maintained and consolidated all distribution lists for Salute! Show less

Junior Communications Officer

• Sep 2014 - Jan 2015

● Wrote biographies for all past Silver Cross Mother award winners to be featured on the Veteran Affairs website. ● Designed and laid out web pages that needed to be updated for www.veterans.gc.ca ● Participated in the Veterans.gc.ca Redundant, Outdated, and Trivial (R.O.T.) review. Reviewed webpages that are maintained by communications for accuracy of information and minor errors. ● Supported Director of E-Communications with increasing the distribution of Salute! by 50,000 issues for the Veteran’s Week edition. ● Performed daily web page review and advised web manager of any inaccuracies, broken links, missing images, and other issues requiring immediate attention. ● Participated in a daily communications team call that outlined all VAC events that required E-Communications support. ● Responded to and carried out special request from the office of the Minister of Veterans Affairs office. Show less

Customer Service Manager

• 2012 - 2014

● Trained, scheduled, and supervised Customer Service Agents in Charlottetown office to ensure all responses from Customer Service Representatives contained appropriate and consistent language and while maintaining individuality of the representative. ● Tested, identified, and troubleshot site quality issues that would affect users within website ● Assisted users to solve financial and technical issues with their accounts through an email and chat format. ● Posted and engaged users through the company’s social media accounts such as Twitter, Facebook, Instagram, etc. ● Identified, investigated Show less

Planning Assistant

• Jun 2012 - Sep 2012

● Ensured that ceremonial events followed a strict Legion Command protocol. ● Liased with the Royal Canadian Legion National Command on behalf of Organizing Committee to plan a national championship for over 400 athletes ● Coordinated sub committees such as media promotions, merchandising, volunteer engagement, facilities, accommodations, travel, etc. to execute a national athletic championship. ● Transported athletes, made sure all facilities were to standard and ready for events, and coordinated social functions for Legion dignitaries and Athletics Canada representatives. Show less

Health Program Analyst

• Jan 2010 - Jul 2011

● Provided project support to several concurrent care improvement working groups through best practice research, facilitated discussions, creating proposals to be approved by executive leaders, maintaining working documents, as well as general project support duties. ● Created an action plan to improve and coordinate Island wide care delivery for COPD (Chronic Obstructive Pulmonary Disease) through key stakeholder facilitated discussions and best practice research. ● Participated in patient engagement projects to help inform how to receive the best possible care in the PEI health system quickly and in the appropriate location. Through open houses, website content development, and creating documentation to help individuals participate with their own care plans ● Developed and executed training sessions for care providers to use online Show less

New Student Orientation Coordinator

• Apr 2007 - Mar 2008

● Organized the New Student Orientation for 500 students which included scheduling ice-breaker activities, booking entertainment (bands, hypnotists, etc.), planning a banquet and leading a group of 60 volunteers. ● Conducted first year advising interviews with incoming students and providing advice on course selection . ● Organized applications for student scholarships, informed students of various services offered on the UPEI campus ● Organized the New Student Orientation for 500 students which included scheduling ice-breaker activities, booking entertainment (bands, hypnotists, etc.), planning a banquet and leading a group of 60 volunteers. ● Conducted first year advising interviews with incoming students and providing advice on course selection . ● Organized applications for student scholarships, informed students of various services offered on the UPEI campus