Experience

Bizly

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Jul 2022 - Present

• Customer Experience Associate

  • Jul 2021 - Jul 2022

  Respond to all inbound client communications within the Intercom/Bizly platformSource venues on behalf of our clients using the Bizly platformLiaison between venues and our clients to assure proper use of platformAudit and add new US and UK venue listings onto the platformCollaborate with Production & Design teams to assure our client’s needs are being addressedAlert engineering to all product bugsProvide demos of the Bizly platform to new and potential clientsCreated collateral to share with venues to help breakdown how Bizly works Show less



CHIPS Technology Group, An IT Solutions Company

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Marketing and Sales Associate

  • Sep 2020 - Jun 2021

  CHIPS Technology Group creates Fortified Modern Workspaces by providing the full stack of IT services to organizations in the New York Metro Area. Our process-driven, security-first approach to delivering technology services continues to evolve to meet the increasing needs of our clients. CHIPS Technology Group creates Fortified Modern Workspaces by providing the full stack of IT services to organizations in the New York Metro Area. Our process-driven, security-first approach to delivering technology services continues to evolve to meet the increasing needs of our clients.



Bizly

• United States
• Software Development
• 1 - 100 Employee

• Customer Experience Associate

  • Feb 2019 - Mar 2020

  Responded to all inbound client communications within the Bizly platform. Average response time under 10 minutes. Sourced venues on behalf of clients using the Bizly platform. Sourced 300+ venues nationwide in 2020 Q1 Liaison between venues and our clients to assure accurate contracting and payment. Reconciled over $100k in events in 2020 Q1 Audited US and UK venue listings that are included on platform Collaborated with Production & Design teams to assure our client’s needs were being addressed in the future iteration of Bizly Alerted engineering to all product bugs and kept a running document of all repeat issues Consulted with clients for best practices for their event management requirements Show less



Between The Bread

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Catering Sales Account Manager

  • Jul 2018 - Feb 2019

  Created and oversaw all aspects of catering including corporate meetings, plated dinners, cocktail parties and intimate gatherings Entered in all catering orders for my clients Orchestrated event elements including catering, rentals, staff and design Generated leads by prospecting local businesses and current clients Acquired over $450k in revenue the first five months Created and oversaw all aspects of catering including corporate meetings, plated dinners, cocktail parties and intimate gatherings Entered in all catering orders for my clients Orchestrated event elements including catering, rentals, staff and design Generated leads by prospecting local businesses and current clients Acquired over $450k in revenue the first five months



InterContinental New York Barclay

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales Account Manager

  • Jan 2017 - May 2018

  Promoted from sales coordinator to catering sales manager within 4 weeks Generate leads by prospecting local businesses and current clients within financial, legal, beauty and marketing fields Achieved over 90% of personal quota within first quarter of being a sales manager Sold over 950K in events within first 8 months in sales Oversees all aspects of planning meetings and events including site visits, details of event, sleeping rooms, F&B and AV within 20,000 sqt ft of event space BEO and banquet check creation using Delphi systems Show less



Denihan Hospitality Group

• United States
• Hospitality
• 1 - 100 Employee

• Catering Sales Coordinator at the Manhattan NYC

  • Sep 2015 - Dec 2016

  Prepares, maintains, collects, tracks and checks for accurate catering paperwork (including but not limited to BEOs, folios, contract etc) using Delphi systems Liaison between sales managers, catering kitchen and hotel First line of contact between potential clients and sales department. Providing information to clients, taking accurate messages or routing calls accordingly. Conducts site visits of all available event spaces for potential clients Processes payments for all events using Opera systems Processes payroll weekly Responsible for creation of commissions report monthly Maintains a report of food costs to distribute to Director of Catering and kitchen at the end of the month Closed out all events Creates internal invoices to send to accounting for in house events Show less



MMEink

• United States
• Events Services
• 1 - 100 Employee

• Events and Hospitality Account Manager

  • Jun 2014 - Aug 2015

  Served as primary contact for events at the Museum of American Finance and Montauk Manor Established and supervised the upkeep and organization of inquiries, client contacts and contracts Devised a detailed marketing plan for promotion and generation of new business into the Museum Responsible for all client visits and follow up Event sales support for CEO and Sales Executives with extensive knowledge of event design and production timelines Created visual decks, sign off sheets and proposals using Adobe InDesign Managed billing, invoicing and creation of contracts Handled administrative assistance to CEO Updated and tracked accurate information of all client event production needs and new lead generation Conducted pre and post event client contact to ensure satisfaction Recruited, trained and supervised new employees Responsible for editing company website, creating and implementing marketing email campaigns Served as liaison between event production staff and sales to insure proper communication and event development Worked with the team's executive chef to create menus for events Facilitated and attended menu tastings prior to events to insure client satisfaction Show less



Ben's Garden

• United States
• Manufacturing
• 1 - 100 Employee

• Senior Account Executive

  • Nov 2013 - May 2014

  Maintained contact with top accounts to increase brand footprint in our stores Worked on deepening existing client relationships and driving sales by making sure our retailers are aware of all current product and presenting upsell and cross-sell opportunities Managed our client services department to assure that all orders are entered and that our customers and retailers are responded to in a timely fashion Targeted customer service issues and constantly gave recommendations to strategic plans and reviews Attended Home & Gift Trade Shows in Atlanta and NYC to introduce new retailers to Ben's Garden and to build sales and relationships with current accounts Assisted with the implementation of our new sales system Show less



Briggs & Riley

• United States
• Manufacturing
• 1 - 100 Employee

• Account Manager for the Northeast, North Pacific and South Pacific Regions

  • Apr 2012 - Nov 2013

  Promoted from Consumer Representative to Customer Service/Account Manager within six months Primary contact for the North East, North Pacific and South Pacific Territories including large wholesale accounts like Bloomingdales and Nordstroms as well as dozens of specialty luggage shops across the U.S. Liason between accounts receivable and retailers to assure orders go out on a timely basis Analyze open order reports daily to better assist our customers Sales order input and follow up, I keep track of shipping and update retailers on inventory Assist consumers in all inquires regarding their luggage; boosting sales and effectively resolving customer issues Implemented a new program to better assist the customer service department Show less



Sitka Creations

• Greater New York City Area

• Freelance Marketing Assistant

  • Aug 2010 - Jun 2012

  I updated social media websites (Facebook, Twitter, Foursquare) I developed marketing campaigns and plans for current and potential clients I wrote press releases and short pieces on different artists, photographers, designers, musicians etc (http://sitkacreations.com/graphics/category/michala-blog/ ) I updated social media websites (Facebook, Twitter, Foursquare) I developed marketing campaigns and plans for current and potential clients I wrote press releases and short pieces on different artists, photographers, designers, musicians etc (http://sitkacreations.com/graphics/category/michala-blog/ )