Experience

NSW Office of the Children's Guardian

• Australia
• Government Administration
• 1 - 100 Employee

• Manager, Specialised Substitute Residential Care

  • May 2022 - Present



NSW Department of Communities and Justice

• Australia
• Government Administration
• 700 & Above Employee

• Manager, Residential Care Policy

  • Jul 2021 - May 2022

• Manager, Design and Stewardship, Out of Home Care

  • Jan 2018 - Oct 2021

• Manager, Implementation, Permanency Support Program

  • Feb 2017 - Dec 2017

• Manager - Innovation, Co-design & Implementation, Programs & Service Design

  • Jan 2016 - Jan 2017



Change Merchants Australia

• Australia
• Retail

• Director

  • Apr 2014 - May 2022

  Change Merchants is an online store specialising in high quality and luxury Fair Trade and ethical goods from around the world. After over a decade of experience working in non-profit and community-focussed work I have come to believe that employment and economic empowerment is a powerful solution to poverty. Change Merchants' goal is to help marginalised artisans and communities access the Australian market, thereby making their enterprises sustainable and helping to lift them out of poverty.



Consultant

• Program Evaluation and Design Consultant

  • Jan 2016 - Dec 2016

  Consultant for program evaluation, design and development of community services and not-for-profit programs. Experienced in development of professional pitches for government and community tenders and grants. Consultant for program evaluation, design and development of community services and not-for-profit programs. Experienced in development of professional pitches for government and community tenders and grants.



Mission Australia

• Australia
• Non-profit Organization Management
• 700 & Above Employee

• Development Advisor, Community

  • Sep 2014 - Jul 2015

  Strategic development of Mission Australia's community programs, focusing on best practice service design and delivery that facilitates impact measurement, sustainability and quality assurance. Focus areas included transitioning mental health programs to the National Disability Insurance Scheme, and evidence based design of homelessness and community programs.

• Development Manager, Strategic Growth/Engagement

  • Sep 2013 - Aug 2014

  Coordination and development of high value and high profile tender bids, analysing strategic fit and the capability of the organisation and external bid partners to deliver effectively. I provided advice on the design and implementation requirements of programs for new tender bids across homelessness, youth, CALD and refugee and mental health sectors.



Archdiocese of Sydney

• Australia
• Individual & Family Services
• 1 - 100 Employee

• Project Development and HR Manager

  • Nov 2011 - Sep 2013

  Development of new projects, relationships and funding streams for the charitable organisation Yfoundations. Manager of general operations, accountability and contracts and supporting the Yfoundations team as their Human Resource Manager.

• Acting General Manager

  • May 2013 - Jul 2013

  Acting General Manager of Yfoundations, including staff management, reporting to the Yfoundations Board, strategic advice, operational financial oversight and planning.



Settlement Services International inc

• Operations Manager / Acting General Manager

  • May 2011 - Oct 2011

  Operations Manager during the start-up phase of SSI's Humanitarian Settlement Services contract. Managed set up of operational logistics across 9 sites for a humanitarian settlement (refugee) agency, including contractor management, procurement and development of human resource policy documentation and Work Health & Safety systems and policies. Managed Human Resources for around 140 staff, including casual and full-time employees. Acted as General Manager for 2 months. Operations Manager during the start-up phase of SSI's Humanitarian Settlement Services contract. Managed set up of operational logistics across 9 sites for a humanitarian settlement (refugee) agency, including contractor management, procurement and development of human resource policy documentation and Work Health & Safety systems and policies. Managed Human Resources for around 140 staff, including casual and full-time employees. Acted as General Manager for 2 months.



Australian Red Cross

• Australia
• Non-profit Organizations
• 700 & Above Employee

• International Tracing Service Coordinator

  • 2008 - May 2011

  Managed the NSW team delivering tracing services to the Australian and international community. Our aim was to reunite family members who had lost contact with loved ones due to war, conflict or natural disaster through the International Red Cross and Red Crescent network. Designed a 1 year pilot program to provide Tracing services to remote Immigration Detention detainees offshore. This program was subsequently fully funded by the Department of Immigration and Citizenship (DIAC), for which I designed the service specifications and outcomes framework. Accredited member of the Red Cross international delegate pool. Worked in Christchurch earthquake, Queensland floods responses and as a remote advisor for Myanmar Red Cross.



Department of Immigration and Citizenship, Australian Government

• Assistant Manager, NSW Student Centre, Client Services

  • Dec 2007 - Jul 2008

  Managed the allocation of work, performance management and training of over 50 student visa processing staff, including 4 supervisors as direct reports. Also managed the external stakeholder relationship program, including relationships with major Australian universities and colleges.

• Multicultural Affairs and Settlement Officer - Contract Manager and Community Liaison Officer

  • Nov 2005 - Dec 2007

  Contract management for refugee settlement services grants, including negotiating and approving work plans and budgets for projects and compliance. Portfolio of approximately $1,000,000 p/a.Assessed and recommended grants for funding under the Settlement Grants Program (SGP), both in NSW and nationally, including annual recommendations for the next year’s funding.Community liaison officer, responsible for relationship building with refugee communities, Government and non-Government stakeholders in NSW, community engagement and consultation.Australian Cultural Orientation (AUSCO) program review - consultation of Australian community groups in NSW and visited Mae La refugee camp in Thailand to inform recommendations about the training, which is provided to refugees who are accepted for resettlement in Australia.

• Immigration Officer, Graduate Development Program

  • Jan 2005 - Nov 2005