Experience

WebBuy

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Software Installation Manager

  • Jan 2018 - Present

  • Managing the Installation Department processes and procedures • Managing, Optimizing, and Collaborating within the CRM System• Manage the Install Team's workload• Handling installs personally• Delegate tasks and responsibilities appropriately• Attend or Leading company meetings as necessary• Continual education on WebBuy suite of products• Reporting on Installation and Fulfillment activities to company leadership• Managing customer expectations and satisfaction around the installation process• Managing and Reporting on consumer surveys



Rimrock Subaru

• Internet Sales Manager

  • Dec 2016 - Jan 2018



Mercedes Benz of Billings

• Customer Relationship Management Specialist

  • Jan 2015 - Oct 2016

  Specialized in Customer Relations, Retention, Specialized in Customer Relations, Retention,



Volkswagen Billings

• Internet Sales Manager

  • May 2012 - Dec 2014

  To build and maximize our call center, creating efficiency, productivity, and profitability. Make inbound/Outbound calls. Demonstrate the ability to select, train and motivate team. Improve market position & achieve financial growth. Ability to define long-term organizational strategic goals. Identify strategic business opportunities. Deal and maintain knowledge of current automotive market conditions. Ability to understand analytics and make changes when needed. Build relationships with people and vendors. Keep all website marketing aligned with store objectives. Always wear a smile.