Senior Digital Project Manager

• Apr 2022 - Present

• Leads new customers through ResMan Website implementation, ensuring the customer’s property data and business processes are configured accurately.• Develop and manage a detailed project schedule and work plan to ensure project deliverables and customer launch dates are met.• Provide leadership as focal point of contact for internal communications and escalations of website products and associated business operations.• Establish relationships with our customers to define priorities, capture new requirements, troubleshoot issues or answer questions that may arise.• Prepares customers for post-implementation self-sufficiency through project handoff.• Contributes to the evolution and improvement of the implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.• Work closely with other functions including product Sales, Development, Product, Support, Training and Business Services to ensure customer needs are met while meeting internal objectives.• Account management of the delivery of marketing products and services, such as websites, branding, and ongoing design services.

Digital Project Manager

• Feb 2020 - Apr 2022

• Leads new customers through ResMan Website implementation, ensuring the customer’s property data and business processes are configured accurately.• Develop and manage a detailed project schedule and work plan to ensure project deliverables and customer launch dates are met.• Provide leadership as focal point of contact for internal communications and escalations of website products and associated business operations.• Establish relationships with our customers to define priorities, capture new requirements, troubleshoot issues or answer questions that may arise.• Prepares customers for post-implementation self-sufficiency through project handoff.• Contributes to the evolution and improvement of the implementation process by providing feedback and sharing ideas that will increase customer satisfaction, drive efficiency or enhance our technical capability.• Work closely with other functions including product Sales, Development, Product, Support, Training and Business Services to ensure customer needs are met while meeting internal objectives.• Account management of the delivery of marketing products and services, such as websites, branding, and ongoing design services.

Associate Product Manager

• Feb 2018 - Mar 2020

• Help to define product roadmap, strategy and explore new business opportunities.• Define features and write product requirements documents.• Drive design, business development and engineering teams on a daily basis to ensure timely and quality execution.• Serve as the central resource with design, development, quality and marketing as the product(s) move to production and distribution.• Act as user champion when coordinating product development with business stakeholder and align all development activity with business goals and priorities.• Manage the product backlog (grooming, prioritization and refinement), working day-to-day with the product team to clarify requirements, balance business needs with technical requirements, and recommend alternative technical approaches to meet design requirements when needed.• Collaborate with marketing, sales and service on the development of product positioning, demo design, training courses, sales collateral, etc. to ensure that business objectives are achieved.

Project Coordinator

• Jun 2017 - Apr 2018

• Assist in managing work for existing digital clients.• Serve clients’ needs throughout lifecycle of project. Anticipate opportunities and pressure points, then think strategically about how to address them.• Assist in the everyday process of updating and managing content on different tools and content management systems (CMS), including WordPress.• Test websites and apps and track and report bugs using a bug tracking tool.• Work closely with developers/vendors to scope, execute and deliver digital work.• Collaborate daily with project managers and other team members.• Team up with design department to ensure best possible product is being devised and that client, end-user audience, and developers needs are being met.• Work with management team to onboard developers and troubleshoot issues as they arise along the way.• Create and manage project schedules, resourcing plans, wireframes and requirements documentation, QA ticketing, analytics and delivery.• Set-up projects and tasks within multiple project management systems, Basecamp, BugHerd/JIRA, Teamweek etc.• Participate in regular digital group meetings and departmental planning sessions.• Contribute to creating guidelines and processes for digital project management, asset creation, delivery and archiving.• Develop timelines for website builds, web & mobile apps, digital campaigns and more.• Develops and delivers progress status reports, proposals, requirements, documentation and presentations to web team and management. • Ensures project milestones and deliverables are met by utilizing internal tracking software (Asana).• Lead the charge on Quality Assurance to make sure ALL of our work is QAed to the fullest extent.• Manages the reported bugs list and decide which one should be fixed first.

UX Research Associate & Producer

• Apr 2016 - Feb 2017

• Recruit participants for usability tests and playtests, mostly test with simulators.• Administrate participants’ data base.• Facilitating playtests and usability tests.• Design usability surveys.• Analyzing data from usability tests and playtests, and create their reports. • Recruit participants for usability tests and playtests, mostly test with simulators.• Administrate participants’ data base.• Facilitating playtests and usability tests.• Design usability surveys.• Analyzing data from usability tests and playtests, and create their reports.

UX Research Associate & Lab Manager

• Aug 2015 - Jan 2016

• Recruit participants for usability tests and playtests.• Administrate participants’ data base.• Facilitating playtests and usability tests.• Design usability surveys.• Contact possible partners for the UX Lab.• Analyzing data from usability tests and playtests, and create their reports. • Recruit participants for usability tests and playtests.• Administrate participants’ data base.• Facilitating playtests and usability tests.• Design usability surveys.• Contact possible partners for the UX Lab.• Analyzing data from usability tests and playtests, and create their reports.

Campus Tour Guide

• May 2015 - Jan 2016

BTS Campus Tour Guide BTS Campus Tour Guide

Digital Programmer / Programador Digital

• Aug 2014 - Dec 2014

• Programming and montage of several displays files in Adobe Flash for different companies’ content.• Creation and edition of videos with Adobe Flash and Adobe After Effects.• Provide guidance to diverse areas of the company on Adobe Flash. • Programming and montage of several displays files in Adobe Flash for different companies’ content.• Creation and edition of videos with Adobe Flash and Adobe After Effects.• Provide guidance to diverse areas of the company on Adobe Flash.

Game Developer / Desarrolladora de videojuegos

• Jan 2013 - Dec 2014

Interactive Room, Casa de las Primeras Letras: Video Games for tactile screens. Interactive Room, Casa de las Primeras Letras: Video Games for tactile screens.

Internship / Becaria

• Jan 2012 - Jun 2012

• Programming of several displays files in Adobe Flash for different companies’ content.• Documentation of new projects of Contents made in Adobe Flash.• Provide guidance to diverse areas of the company on Flash and ActionScript information. • Programming of several displays files in Adobe Flash for different companies’ content.• Documentation of new projects of Contents made in Adobe Flash.• Provide guidance to diverse areas of the company on Flash and ActionScript information.

Junior Developer / Desarrolladora Junior

• Oct 2008 - Nov 2010

• Participate in the creation of various documents such as the GDD (Game Design Document) for customers.• Brainstorming participation for the creation of video games.• Video Game Programming in ActionScript (2.0 and 3.0).• Talk directly to the customer by e-mail or conference call.• Work as a team with other programmers, designers, and musician.• Create a video game as part of my final project in college, using programming languages and libraries that had not been used before in the company.

Student

• 2004 - 2007