Experience

Innovative Group

• United States
• Advertising Services
• 1 - 100 Employee

• Client Services Manager

  • Oct 2017 - Present



INSITE Hospitality Elevated

• United States
• Consumer Services

• Client Services Manager

  • May 2020 - Present



Hamilton Land Services

• Greater Atlanta Area

• Contract Administrator

  • Oct 2016 - Oct 2017

  • Review job packets with sales leaders and set up field packets for the install department. • Schedule pre-construction meetings with sales leaders, project managers, and crew leaders. • Manage the production schedule jobs and maintain master schedule form (MPSS). • Set up all contractors and utility locates prior to job start date. • Facilitate the change order process with the sales leader. • Coordinate and facilitate the close out process. • Accounts Receivable • Inventory transfer review for accuracy of what the crew removes from the yard and returns. • Monthly invoicing for our maintenance clients.



Bozzuto

• United States
• Real Estate
• 700 & Above Employee

• Sales and Property Manager

  • Jun 2016 - Oct 2016

  • Oversee and train leasing personnel in their daily tasks. • Collect and process rent payments and manage resident accounts. • Provide conflict resolution for residents as well as staff members. • Perform outreach marketing in the local community and with preferred employers. • Made bonus due to delinquency reports below 2% • Manage the maintenance team, landscapers, cleaners, and contractors to insure the upkeep of the community buildings. • Oversaw Sales and Property Manager roles for a 350-unit residential property • Part of the Acquisitions Team instilling systems and processes for new property staff and maintenance teams • Implementing and managing the electronic filing system • Create and manage monthly staff schedules



BH

• United States
• Real Estate
• 700 & Above Employee

• Sales and Property Manager

  • May 2013 - Jun 2016

  • Oversaw Sales and Property Manager roles for a 200-unit residential property • Maintained a 95% and above occupancy for 3 years in a row. • Increased Economic Occupancy Increased from 91% to current 96% • Rental Rate Increases Averaging Increased 4% • Total Income Increased 36% • Recommended Market Out-Reach Program for Preferred Employers • Introduced leasing procedures to insure a smooth move-in process for incoming residents and staff • Recommended Maintenance Program to improve resident relations and increased make ready apartment homes • Assisted Management Company with file audits for new properties, Take-Overs, Due Diligence and Training. • Made delinquency bonus multiple times due to delinquency reports below 2% • Achieved all monthly, quarterly, and yearly bonuses due to property performance and sales. • Receiving and directing residents, prospects, and guest • Create Word documents, flyers, and PowerPoint presentations to present to ownership groups, staff, and residents



KSU Housing

• Consumer Services
• 1 - 100 Employee

• Acting Operations Manager

  • Feb 2011 - Apr 2013

  • Managed and trained the customer service representatives • Recommended and put in place several maintenance procedures to increase productivity • Improved Student Resident Retention through management skills • Monitored weekly and monthly property reporting and expenses • Prepared resident flyers and communication notices and planed resident retention events • Organized, negotiated, and distributed leasing plans throughout all KSU residential buildings • Receiving and directing residents, prospects, and guest • Creating spreadsheets for tracking and reporting purposes • Manage and maintain the closed and open filing system • Create Word documents, flyers, and PowerPoint presentations to present to ownership groups, staff, and residents



Geox

• Retail Apparel and Fashion
• 700 & Above Employee

• Store Business Manager

  • Feb 2010 - Feb 2011

  • Assisted with customer needs • Achieved daily and weekly sales goals. • Came in top 5 regularly on sales promotional events. • Maintained overall store appearance and implemented visual directions • Maintained monthly inventory and oversaw cleanliness of stock room • Promoted and marketed store product • Assisted with customer needs • Achieved daily and weekly sales goals. • Came in top 5 regularly on sales promotional events. • Maintained overall store appearance and implemented visual directions • Maintained monthly inventory and oversaw cleanliness of stock room • Promoted and marketed store product



37th Street Photography

• Creative Designer

  • Oct 2003 - Feb 2011

  • Preformed all photo editing and design work • Handled all sales of framed photography and small print packages. • Fulfilled customer orders • Executed consultation appointments and managed the photographers daily schedule • Designed advertisement and promotional material • Preformed all photo editing and design work • Handled all sales of framed photography and small print packages. • Fulfilled customer orders • Executed consultation appointments and managed the photographers daily schedule • Designed advertisement and promotional material



The Walking Company

• Australia
• Retail
• 1 - 100 Employee

• Store Business Manager

  • Aug 2007 - Feb 2010

  • Strong focus on sales while providing excellent customer service • Achieved daily and weekly sales goals. • Came in top 5 regularly on sales promotional events. • Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that let to system improvement and streamlined processes • Supervise scheduling and efficient performance of all store associates • Resolved customer complaints and product issues • Strong focus on sales while providing excellent customer service • Achieved daily and weekly sales goals. • Came in top 5 regularly on sales promotional events. • Created solutions in the areas of inventory, sales reporting, distribution and product upgrades that let to system improvement and streamlined processes • Supervise scheduling and efficient performance of all store associates • Resolved customer complaints and product issues



Soil & Water Services

• Office Assistant

  • Oct 2001 - Jan 2003

  Answer incoming calls and scheduled appointment for soil surveys * Assist the Soil Scientist in the field by recording data * Prepared soils reports Answer incoming calls and scheduled appointment for soil surveys * Assist the Soil Scientist in the field by recording data * Prepared soils reports