Rao Ahmad Rahil

Business Development Specialist at AMMAG Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
Washington, District of Columbia, United States, US

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Credentials

  • AWS Certified Solutions Architect - Associate
    Amazon Web Services (AWS)
    Nov, 2020
    - Nov, 2024
  • Cisco Certified Network Associate (Routing & Switching)
    Cisco

Experience

  • AMMAG Technologies
    • Pakistan
    • Software Development
    • 1 - 100 Employee
    • Business Development Specialist
      • Feb 2022 - Present

      - Securing Blockchain, Metaverse, NFTs, Virtual Reality, Augmented Reality, Payment Gateway, DevOps, Web 3.0 & Smart Contracts projects worldwide. - Retaining more than 70% of clients after their first project https://ammag.tech/ - Securing Blockchain, Metaverse, NFTs, Virtual Reality, Augmented Reality, Payment Gateway, DevOps, Web 3.0 & Smart Contracts projects worldwide. - Retaining more than 70% of clients after their first project https://ammag.tech/

  • Amazon Web Services (AWS)
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Cloud Support Engineer
      • Mar 2019 - Nov 2020

      • Interacted with enterprise and business customers on calls, chats and emails to help them familiarize with AWS services • Developed architecture for customers, explained the working of services and troubleshooted any issue with the AWS services • Worked mostly on Virtual Private Cloud, Elastic Load Balancer, Direct Connect, Transit Gateway, Route 53, Network Manager • Acted as a Quality Champion Star by monitoring cases with low rating & laying out effective plan of action • Managed more than 50 days old, on-going cases and designed effective resolution plans to provide better customer experience • Maintained customer satisfaction rating of 4.97/5 with 114 ratings (105 ‘5 stars’) & received accolades from TAM & customers • Handled most number (39) of Sev5 (critical severity) cases for networking team out of 85+ engineers in the 2nd quarter of 2020 • Mentored new hired engineers, on boarded them with AWS case handling and documentation to provide best customer service Show less

  • George Mason University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Teaching Assistant
      • Aug 2016 - May 2018

      • Planning & executing lesson to fill in for professor & facilitating teaching sessions during office hours • Working closely with supervisor to set up educational research resources for projects & students • Planning & executing lesson to fill in for professor & facilitating teaching sessions during office hours • Working closely with supervisor to set up educational research resources for projects & students

Education

  • George Mason University
    Master of Science - MS, Computer Systems Networking and Telecommunications
    2016 - 2018
  • National University of Sciences and Technology (NUST)
    Bachelor's degree, Electrical Engineering
    2011 - 2015

Community

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