Daniel E. Soto Ubilla
Technical Services Specialist at Wenco International Mining Systems- Claim this Profile
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Spanish Native or bilingual proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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Google Data Analytics Professional Certificate
CourseraFeb, 2022- Nov, 2024 -
IELTS - CEFR Level: C1
IDP Education LtdJul, 2021- Nov, 2024
Experience
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Wenco International Mining Systems
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Canada
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Software Development
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100 - 200 Employee
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Technical Services Specialist
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Nov 2021 - Present
• Resolve complex technical issues for South American-based customers. • Oversee performance of teams between Australia and South America to align with customer expectations. • Generate reports for customers featuring profiling and a general view of operations; this is achieved by utilizing data extracted and transformed via Python and uploaded to Tableau. • Deliver comprehensive technical input and assistance to the Sales department. • Provide review of and contribute to product documentation and compliance procedures. • Host training opportunities for the technical members using guidelines from the Australian team. Show less
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Banco de Chile
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Chile
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Banking
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700 & Above Employee
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Project Manager PMO
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Oct 2019 - Jul 2021
• Assumed accountability for the PMO team, focusing on long-term projects, coached the team on best practices for risk and problem management, tracking Agile teams and sprints, and creating dashboards to follow project progress. • Spearheaded process automation efforts inside the PMO department; this entailed creating templates to create team standards, crafting new dashboards in JIRA to improve tracking of daily activities and project progress, and producing reports for IT managers. Key Accomplishments • Championed reports and dashboard automation to improve efficiency and reliability of operations; this was accomplished by migrating from Excel to eazyBI. • Originated reports for project managers to track inconsistencies on data loaded into JIRA. • Minimized time needed for managers to receive PowerPoint presentations from five days to one using JIRA and EazyBI improvements. Show less
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Sodimac
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Chile
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Retail
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700 & Above Employee
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Leader QA Junior
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Aug 2018 - Sep 2019
• Served as Leader of Quality Assurance Automation team; duties included product ownership, gathering necessary information from legacy developer teams to document tests to be automated, and creating a continuous delivery process in legacy applications. • Promoted CI/CD inside the company, helping the virtualization team as a Scrum Master to enable conversations between legacy developer teams. • Responsible for creating reports with QlikSense and JIRA information to check team progress. Key Accomplishments • Enacted 1,000+ test cases with information gathered from legacy teams. • Trained more than 60 Mexican and Chilean employees online on QlikSense usage. • Sold usd 25.000+ in virtual machine services with 5.000usd as monthly payment. Show less
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ALD Automotive Chile
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Chile
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Financial Services
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1 - 100 Employee
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Senior Business Analyst
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Jun 2017 - Aug 2018
• Onboarded and supervised the performance of a new local IT team for the Chilean market; this involved leading administration projects as well as ramping up all aspects of system and procedural operations, including post-sales, pricing, and technical reporting tasks.Key Accomplishments• Initiated successful process improvement projects that increased workflow operations and ensured alignment with budget.• Slashed vehicle maintenance costs using recommendations from key findings and business analysis with SAP Business Objects.• Directed transversal business procedures and processes in conjunction with International Group to drive productivity.• Administered an office relocation that included contract negotiations, supplier relations, and legal compliance to reduce loss of revenue and promote smooth business transitions. • Carried out troubleshooting of IT problems, including software issues. Show less
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Transversal Business Analyst
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Apr 2016 - May 2017
• Pioneered analysis and reporting initiatives for financial and operations teams to drive organizational success and consistently achieve objectives. • Devised and delivered project deliverables using Microsoft Office Suite, including Access, Excel, and Visual Basic Applications. • Conferred regularly with support teams in Bangalore, Europe, and Brazil to drive continuity, report key findings, and ascertain effective communications and transparency.Key Accomplishments• Reduced invoice processing time from two days to 30 minutes using detailed macros in Microsoft Excel and Access.• Reported data on business activity using easy-to-interpret models in SAP Business Objects and Crystal Reports.• Facilitated the sales team by implementing Salesforce and international collaborations with global customers.• Earned internal promotion to Senior Business Analyst for outstanding leadership and results. Show less
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Associate Software Engineer
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Mar 2014 - Jan 2016
• Offered consulting services for recognized companies within the financial, banking and telecommunications sectors. • Tasked with coordinating several complex projects in different areas, focusing mainly on the banking and financial services. Key Accomplishments • Executed technical and non-technical assignments for Banco ITAU, Banco Security, Banco Estado, Telefonica, and Transbank; this entailed, fast-paced, deadline-drive environments with a keen focus on plans, estimates, reporting, and requirements. • Finalized integrated testing on new software tools, and trained users to conduct user acceptance testing tasks. • Accountable for having developed and implemented disaster recovery protocol to reduce risk and enhance sustainability; this was achieved using Microsoft Visio to design the network of servers and databases for Banco Estado. Show less
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Santander Chile
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Banking
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700 & Above Employee
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Intern, Software Engineering
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Dec 2012 - Mar 2013
• Tasked with conducting process improvement activities specializing in monthly product reports to identify technical enhancements and optimizations. • Collaborated with cross-functional teams and provided recommendations of all key findings to support organizational success and performance. Key Accomplishments • Revitalized technical performance, shifting data management away from Excel and Access to improve speed, reliability, and overall productivity. • Applied software engineering strengths to create a dynamic financial reporting application using C#, ASP.NET, Microsoft Business Intelligence, and SQL Server. Show less
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Education
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2015 - 2015
Postgrado de la Escuela de Ingeniería - Pontificia Universidad Católica de Chile
Business Management Diploma, Industrial Engineering -
2007 - 2013
Universidad Diego Portales
Computer-Science and Telecommunications Engineering, IT Engineering
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