Administrative Assistant

• Jan 2020 - Present

Administrative Assistant

• Jan 2020 - Present

• Provide administrative support to partners & managers• Perform a variety of administrative and clerical office support activities for multiple staff ensuring timely adherence and deadlines•Preparing financial statements, corporate, trust and personal tax returns as well as other correspondence to the government.•Supporting professional staff with internal request for files, information, communicating with client, etc.•Uphold electronic and paper filing systems•Updating workflow program on time and ensuring smooth process•Communicate in a professional manner with clients and internal staff via email, phone and in person.•Fax, photocopy and scan documents as required•Provide backup for other administrative staff as required•Other duties as assigned.•Edit and/or proofread documents•Submit authorizations via tax prep and final tax return submissions.•Responding to information requests, preparing the necessary documentation, and ensuring follow-up actions.•Filing and organizing paper and electronic documents, such as emails, reports, and other administrative records. Show less

Online Small Business

• Jan 2019 - Present

• Create resin pieces for homegoods • record and file all products made • Handling of all monetary transactions and purchases • Delivery of products to customers •Customer Service & Social Media Representation •Using all necessary PPE • Create resin pieces for homegoods • record and file all products made • Handling of all monetary transactions and purchases • Delivery of products to customers •Customer Service & Social Media Representation •Using all necessary PPE

Executive Administrative Assistant Office Manager

• Sep 2019 - Jan 2020

•organizing meetings and managing databases •dealing with correspondence, complaints and queries- preparing letters, presentations and reports- liaising with staff, suppliers and clients •implementing and maintaining procedures/office administrative systems- attending meetings with senior management •Preparing financial statements, reports, memos, invoices letters, and other documents. •Answering phones and routing calls to the correct person or taking messages. •Handling basic bookkeeping tasks. •Filing and retrieving corporate records, documents, and reports.- Helping prepare for meetings. •Accurately recording minutes from meetings. •Greeting visitors and deciding if they should be able to meet with executives. •Using various software, including word processing, spreadsheets, databases, and presentation software. •Performing office duties that include ordering supplies and managing a records database. •Provide general administrative support •Making travel arrangements for executives. Show less

Social Committee Member

• Jan 2016 - Jun 2019

• As a volunteer member I was responsible for building positive working environment that helped support employee moral • Compile and distribute meeting minutes• Research potential company staff events such as venues, activities etc.• Used my creativity to develop and plan staff events

Call Center Representative

• Jul 2012 - Jun 2019

• Answered phone calls efficiently • Provided participants with information about the program i.e filing claims, General participant information etc.• professionally handled irate callers• Updated and managed client accounts• Problem solving complicated scenarios and helped with problem resolution• Reviewed and approved applications for the Used Tires Stewardship Program and verified details such as WSIB, Insurance Policies , Master Business License & Article of Incorporations Show less

Claims Lead Representative (Company Closure)

• Jul 2014 - May 2019

• Work Independently to validate and quality check recycling claims from program participants to ensure that claims are completed and correctly done to minimize fraudulent activity• Complete Audit adjustments and assist with desk reviews( this includes analysis of customer data, making sure participants comply with rules and regulations)• Update and manage client files• Reviewed and approved application for Ontario Tire Stewardship and verified details such as WSIB, Insurance policies, Master Business License & Articles of Incorporation• Assisted Call Centre Reps with phone calls. Can answer calls in a timely manner and solve client issues Show less

Counsellor

• 2011 - 2012

• Co-facilitate groups • Helping clients deal with problem resolution • Client Intake- Assessed the needs of clients and guide them to the appropriate resources • Assisted client in government services such as welfare, ODSP, CPP, Disability, Passports, Immigration etc. • Develop strategies for healthy relationships for group therapy sessions • Co-facilitate groups • Helping clients deal with problem resolution • Client Intake- Assessed the needs of clients and guide them to the appropriate resources • Assisted client in government services such as welfare, ODSP, CPP, Disability, Passports, Immigration etc. • Develop strategies for healthy relationships for group therapy sessions