André Ferreira de Lima
Project Manager | Requirements Analyst | Project Owner | Scrum Master at MBM Solutions- Claim this Profile
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Bio
Credentials
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Scrum Foundation Professional Certificate - SFPC
CertiProfMar, 2022- Nov, 2024 -
Produtividade, Gestão do tempo e Propósito
PUCRS - Pontifícia Universidade Católica do Rio Grande do SulSep, 2021- Nov, 2024 -
Liderança, capacidade de aprender e resiliência (Malala, Karnal e Flávio)
PUCRS - Pontifícia Universidade Católica do Rio Grande do SulAug, 2021- Nov, 2024
Experience
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MBM Solutions
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager | Requirements Analyst | Project Owner | Scrum Master
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Feb 2022 - Present
As a requirements analyst, I perform surveys on the needs of external/internal clients, analyzing feasibility with the development team, generating descriptions of how changes should be implemented. In my role as project manager, I create the necessary documentation for client acceptance and monitor the progress of implementation and delivery. As a member of the development team, I act as both Scrum Master and Project Owner: organizing work routines, sequencing the flow of implementation demands, checking the calls that should be implemented in the next sprint, organizing sprint planning meetings, and seeking to bring the team's work method into Agile culture. I also perform source code analysis (debugging) in Delphi language, searching for errors and implementing small adjustments. In general, within the company, I provide training and internal support for system doubts or mediating conflicts/doubts of work processes, facilitating communication between the development and support department or between the client and MBM. Show less
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Tech support Team Leader
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May 2018 - Feb 2022
Responsible for organizing the routine and work processes of the technical support team, providing system usage training, preparing infrastructure and integration of hired analysts, interviewing and selecting candidates to fill open positions. I also act as a facilitator of communication between the department and other departments of the company, or assisting in the resolution of conflicts that may exist within the team, with clients, or between the team and other departments. I provide customer support whenever necessary, following the same routine as support analysts: answering questions, registering, analyzing and forwarding calls. Show less
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NW Software
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Brazil
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Software Development
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1 - 100 Employee
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Mid-Level Test Analyst II/QA Analyst/Quality Assurance
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Jun 2014 - Apr 2018
Registration of test scripts, checklists, and other verification methods. Creating compatible test data for required tests. Registering and tracking failure occurrences for later statistical analysis. Testing based on specification or experience. Static (black box) or dynamic (white box) testing. Task management through Agile methodology such as SCRUM, Kanban, Team Foundation Server (TFS - Microsoft). Creating error reports using Microsoft OneNote. Creating basic automation routines using SikuliX. Show less
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Test Analyst/QA Analyst/Quality Assurance
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Mar 2014 - Jun 2014
Test case registration, checklists, and other verification methods Data mass creation compatible with necessary tests Specification-based or experience-based testing Static (black-box) or dynamic (white-box) testing.Participation in the implementation of Agile development methodology SCRUM Task management through post-its/Kanban Creation of error reports using Microsoft OneNote
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Mid-Level Support Analyst II (Manager)
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Dec 2011 - Mar 2014
Management of technical support team Integration and training of new employees Customer service to answer questions, manage complaints, and provide training.Registration of service requests with customer questions, correction requests, and improvement suggestions Creation of learning material for later use (knowledge base)
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Inglês Asset
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Brazil
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Education Administration Programs
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1 - 100 Employee
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English Teacher
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Sep 2014 - Oct 2015
Teaching classes to students from basic to advanced level.Teaching classes to students from basic to advanced level. Teaching classes to students from basic to advanced level.Teaching classes to students from basic to advanced level.
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Hiperion Logistica Ltda.
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Brazil
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1 - 100 Employee
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ADVPL Developer
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Mar 2009 - Nov 2011
Support for IT users in the company, for the use of TOTVS Protheus system, as well as general hardware and software support. Programming in TOTVS-ADVPL language Support for IT users in the company, for the use of TOTVS Protheus system, as well as general hardware and software support. Programming in TOTVS-ADVPL language
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Systems Support Analyst
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Mar 2007 - Feb 2009
Providing customer support via phone and email to address inquiries about the ERP system provided by the company. Creating orientation manuals and conducting user training.
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Delphi Developer
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Mar 2006 - Mar 2007
Development of ERP systems using Borland Delphi programming language, Firebird and Microsoft SQL Server databases.
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AGSI Sistemas
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Brazil
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Program Development
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1 - 100 Employee
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Programador Delphi
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Aug 2003 - Feb 2006
Development of healthcare management systems using Borland Delphi programming language and Microsoft SQL Server database. Provide user support for the system provided by the company. Development of healthcare management systems using Borland Delphi programming language and Microsoft SQL Server database. Provide user support for the system provided by the company.
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Education
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2021 - 2023
PUCRS - Pontifícia Universidade Católica do Rio Grande do Sul
MBA EM LIDERANÇA, GESTÃO DE EQUIPES E PRODUTIVIDADE, Administração e Negócios -
2006 - 2009
Faculdade de Americana
Bachelor's degree in Business Administration, Business Administration -
2000 - 2003
Colégio Politec 1º e 2º Graus de Americana – SP
Data processing technician, Information Technology (IT)
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