Experience

Glassfab Tempering Services

• United States
• Glass, Ceramics and Concrete Manufacturing
• 1 - 100 Employee

• Data Entry/Customer Service

  • Aug 2015 - Present

  Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. Maintains data entry requirements by following data program techniques and procedures. Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Bank Teller

  • Jun 2011 - Aug 2015

  Receives and pays out money, as well as accurately keeps records of money and negotiable instruments involved in the financial institution's various transactions. Meet the needs of customers by implementing quality service and client focus. Provide smart decisions while maintaining composure and thoroughness. Exercises stress management while avoiding loss in every transaction. Other responsibilities include Vault and ATM custodianship. Receives and pays out money, as well as accurately keeps records of money and negotiable instruments involved in the financial institution's various transactions. Meet the needs of customers by implementing quality service and client focus. Provide smart decisions while maintaining composure and thoroughness. Exercises stress management while avoiding loss in every transaction. Other responsibilities include Vault and ATM custodianship.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Assistant Store Manager

  • Nov 2009 - Feb 2011

  Establishes positive connection with others to facilitate the attainment of business results and organization culture. Understands and effectively leverages the organization to accomplish business and unit goals. Delivers legendary service that meets and exceeds customer expectations. Builds organizational talent by developing partners for current or future role. Promotes a positive, respectful, productive and professional work environment. Makes timely and quality decisions based on a mixture of analysis, wisdom, experience and judgment. Successfully exceeds goals; dedicated to exceeding the expectations of customers. Establishes courses of action for self and others to ensure that work is completed efficiently. Certified Food Safety Manager: March 2010 Show less

• Shift Supervisor

  • Jul 2007 - Nov 2009

  Supervise a shift: operation of the store, ability to effectively delegate tasks, coach others towards building their skills, leading by example and fostering a productive work environment. Make day-to-day decisions that will drive top-line sales, increase productivity plus meet and exceed customer service standards.

• Barista

  • Jan 2007 - Jul 2007

  Promoted Starbucks experience by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Employee of the Month: April 2007



Go Nuts Donuts

• The Fort, Taguig, Philippines

• Assistant Store Manager

  • Jan 2004 - May 2004

  Instrumental in the development and organization of the pioneer store with main responsibility as a frontline manager: hiring, training, overseeing and motivating 3 shift supervisors and 21 staff promoting excellent presentation of food, assisting guests in their selections, answering customer inquiries and resolving customer problems. Instrumental in the development and organization of the pioneer store with main responsibility as a frontline manager: hiring, training, overseeing and motivating 3 shift supervisors and 21 staff promoting excellent presentation of food, assisting guests in their selections, answering customer inquiries and resolving customer problems.



Li & Fung

• Hong Kong
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Marketing Assistant

  • Jul 2003 - Jan 2004

  Collaborated with the managers in the organization of the whole department, Coordinated projects and orders based on the given program, followed up target goals with the sales team. Organized, conceptualized and fabricated packaging of promotional products. Collaborated with the managers in the organization of the whole department, Coordinated projects and orders based on the given program, followed up target goals with the sales team. Organized, conceptualized and fabricated packaging of promotional products.



Crowne Plaza® Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Executive Assistant to the Executive Chef

  • Dec 1997 - Oct 2002

  Handled administrative-related functions of the Executive Chef. Prepared and coordinated all needed documents within and with the different departments. Disseminate and enforced new company policies and guidelines to ensure compliance and proper implementation. Handled administrative-related functions of the Executive Chef. Prepared and coordinated all needed documents within and with the different departments. Disseminate and enforced new company policies and guidelines to ensure compliance and proper implementation.