Foad Sebbahi
Head of Client Experience Team and QoS at Transatel- Claim this Profile
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Bio
Credentials
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AgilePM® Foundation
APMG InternationalMay, 2018- Nov, 2024 -
AgilePM® Practitioner
APMG InternationalMay, 2018- Nov, 2024
Experience
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Transatel | NTT
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France
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Telecommunications
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100 - 200 Employee
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Head of Client Experience Team and QoS
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Sep 2019 - Present
I am leading a team of Service Managers, Incident Managers, Change Manager, Revenue Assurance/Billing experts, and also responsible for programs to improve QoS for our Clients. As the leading European MVNE/A (Mobile Virtual Network Enabler/Aggregator), Transatel has, since its inception in 2000, launched over 170 MVNOs (Mobile Virtual Network Operators) and built a strong expertise in Machine-to-Machine connectivity, before entering the Internet of Things arena in 2014. Today, the company offers solutions for global, multi-local data connectivity with eSIM capabilities, to address the IoT (Internet of Things) market of connected devices, such as laptops, tablets, trackers, as well as cycles, vehicles and aircraft ! Combined with NTT Communications, NTT Data, NTT Security, Dimension Data, and NTT DoCoMo, we are part of NTT Group. Show less
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TENEDIS
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France
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Director for Service Providers
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Jan 2019 - Sep 2019
TENEDIS, a leader in the integration of IT, digital performance and Telco solutions. Tenedis supports its clients in the end-to-end performance analysis of their information system and telco network, drawing on its experience, know-how and offering the most comprehensive integrated technology on the market. As Technical Director for Service Providers, I was managing the overall operations, including presales, Build and Run activities, to deliver innovative solutions to our Clients focusing on how to help them to improve their E2E QoS and QoE. Show less
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Head of QoS/QoE and Network Planning Optimisation - Lead Service Business Manager
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May 2016 - Sep 2018
Leading the Delivery Business Line QoS/QoE (quality of service and experience) and NPO (Network Planning Optimization) for Orange France Customer Business Team:- Service Delivery Management, business management, and P&L ownership. Accountable for internal/external delivery of the whole NPO activities France.- QoS owner and whole NPO service lead for strategic Orange Swap Program (Radio Network 2G/3G/4G)- Golden Cluster (PoCs), KPIs enhancements, Features trials, Field acceptances- Managing teams of Project Managers, Technical Managers, Architects, Radio/Product Experts, Global Centers. Team of +65p.- Building strong and agile teams of multidisciplinary and multicultural individuals, including coaching and mentoring- Focused on innovation and transformation promoting collaborative Customer interactions Show less
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Customer Experience Management (CEM) Program Director
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Nov 2015 - May 2016
- Leading Nokia Program Customer Experience Management (CEMoD Solution) for Customer Orange in Europe. Responsible of the whole CEM delivery activities for Orange Group and Affiliates in France/Spain/Poland/Slovakia - Enhance the End user experience with a Customer centric approach, with innovative features including big data efficient algorithms within end to end mobile telephony architecture. Predicting end user experience issues, with profiling for specific Customer support and Marketing campaigns - Impact on churn and improved ROI from specific QoE on top of more common network QoS programs. - Proof of Concepts, Integration & Validation, Rollout for Countries in production and Customizations - Supporting the transformation within Customer's organisation, with tooling and processes Show less
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Head of End to End Quality of Service - Service Business Manager
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Jan 2012 - Oct 2015
Leading the Delivery Business Line E2E QoS for SFR Customer Team: - Voice and Data QoS Optimization Programs. - Golden Cluster, KPIs enhancements, Features trials, Field acceptances, Network Audits - Paris Refarming, and 2G/3G/4G end user services optimization (45+ experts) - U900 and LTE800 Network planning optimization - Quality of Experience (QoE) trials with Customer Experience Management solutions - Small Cells Planning 3G/4G
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Care Program Manager
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Apr 2011 - Jan 2012
Care Manager for Nokia installed base in SFR Network - HW/SW Services, Maintenance, KPI Contract Management, and SW Rollout - Responsible of Technical support and Emergency Lines for all business groups for SFR (Radio, Core, Services Platforms & IN) - Care Business Management and P&L
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Project & Technical Manager
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Sep 2009 - Mar 2011
Project and Technical Manager for Radio and End to end Services. - Technical Leader of Task Forces for Uplink Interference and Smartphones signalling - Managing multiple projects (+20p): Integration, Validation, Rollout, and E2E QoS Optimization - Tendering and demos activities to Customer CxO (HSPA+/MIMO, IP RAN, Mobile Applications)
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Team Leader Radio Access Network
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Nov 2005 - Aug 2009
Expert and Line Manager functions (35+ technical experts). Senior technical consultancy role, coaching and competence transfer. Radio validation and 2G/3G SW deployment in SFR network. E2E Network optimization.Radio and Core 2G/3G 3GPP interface protocol expert, L1 to Application layer.
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Senior Radio Access Engineer
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Jan 2001 - Nov 2005
- Acceptance testing, NW IOT and Device testing (both labs and field). - In charge of 3G QoS Optimization Projects for all services (Voice, Visiophony, MMS, FTP, WEB). - Radio and Core 2G/3G 3GPP interface protocol expert, L1 to Application layer (Nethawk, Tektroniks, Wireshark, Nokia MEGAMON, TEMS, NEMO solutions) - Launch of the first SFR 3G network (Pilots, Acceptance, Rollout). Responsible of RAN/CORE - Multivendor and Interoperability testing. Terminal validation.
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Alcatel CIT
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Vélizy
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R&D GSM/GPRS Expert at Alcatel CIT
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Jun 1999 - Dec 2000
Mobile Communication Division R&D Integration & Validation of the Alcatel MFS-GPU SW product (GPRS PCU support), RRM and DSP algorithms validation. IOT Support and terminal testing. Mobile Communication Division R&D Integration & Validation of the Alcatel MFS-GPU SW product (GPRS PCU support), RRM and DSP algorithms validation. IOT Support and terminal testing.
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Education
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1998 - 1999
Télécom Paris
Master of Science (MSc), Master of Signal Processing and Telecommunication -
2018 - 2019
ESSEC - CentraleSupélec
Master Class21 - Drive the sustainable model and corporate responsibility, Sustainable development, circular economy -
1995 - 1998
ESME-Sudria | Ecole Spéciale de Mécanique et d'Electricité
Master's degree in engineering, Telecommunications - Signal Processing
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