Experience

Cobham Aerospace Communications

• France
• Aviation and Aerospace Component Manufacturing
• 200 - 300 Employee

• Customer Service Representative

  • Oct 2015 - Mar 2021

  Prescott, Arizona, United States Managed 50+ customer accounts providing friendly and polite service to ensure customer retention. Resolved customer issues when they arose. Collected and entered orders in the Oracle ERP system. Responded to inquiries and issues via phone and email.



Headsets Direct Inc

• Customer Service/Data Entry

  • Jan 2013 - Jun 2014

  Prescott, Arizona Answer calls and assist customers with placing orders, returns, quotes, questions or resolving issues. Perform data entry functions using Sage 50/Peachtree such as setting up and maintaining customers, entering sales orders and invoicing customers. Prepare shipping labels and documents. Retrieve online orders from Magento e-commerce software.



Spa Parts Plus

• IT Analyst

  • Jun 2008 - Dec 2008

  Prescott Valley, AZ Set-up and maintained various scheduled and ad-hoc status reports for monitoring of purchase orders, sales orders and inventory. Worked closely with suppliers to coordinate, verify and expedite delivery of products. Provided computer hardware and software support to users. Performed daily backup of systems utilizing Windows Server 2008.



Builders Choice Carpet One

• IT Coordinator

  • Apr 2006 - Sep 2007

  Prescott Valley, AZ Reviewed, analyzed, tested and modified various builder programs utilizing Excel's complex formulas, functions and macros. Collaborated with builders, vendors and design consultants to gather requirements and resolve issues.