Garey Hensley
Manager, Account Services at Silk- Claim this Profile
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Bio
Paul Anderson
Garey is one of the best managers of my career. His dynamic style encompasses true interest in those who work for him and a deep understanding of how teams work in a corporate environment. He always, always puts customers first and changes internal processes if they hurt service to, and relationships with, customers. Having a knack for hiring great people, he leveraged everyone’s differing experiences to create a very successful team that became a true standout at Dell. Garey is confident in himself, trusts his employees and gives them room to grow and succeed.
Valerie Musto
There is no manager out there that cares about his team and business as much as Garey does. He lives and breaths work. When I started on Garey's team, it was such an incredible feeling knowing that my boss cared about my career goals as much as I did. He gave me the visibility and exposure I needed to really make an impact across multiple towers within Dell. Garey is responsible for the success and brand building of our department. His knowledge of Enterprise level services and support is top tier, which he brings forth to our customer base for a truly positive customer experience. He has successfully led and managed a team of 50+ employees in the ABU region across 3 sites. He is simply brilliant and an absolute pleasure to work with. Any company would hugely benefit from Garey's skillset, drive, ambition and dedication to his team as that is what makes Garey a fantastic leader. Garey was the best manager I have ever had and no one can top his level of excellence. Thank you for everything you have done for us.
Paul Anderson
Garey is one of the best managers of my career. His dynamic style encompasses true interest in those who work for him and a deep understanding of how teams work in a corporate environment. He always, always puts customers first and changes internal processes if they hurt service to, and relationships with, customers. Having a knack for hiring great people, he leveraged everyone’s differing experiences to create a very successful team that became a true standout at Dell. Garey is confident in himself, trusts his employees and gives them room to grow and succeed.
Valerie Musto
There is no manager out there that cares about his team and business as much as Garey does. He lives and breaths work. When I started on Garey's team, it was such an incredible feeling knowing that my boss cared about my career goals as much as I did. He gave me the visibility and exposure I needed to really make an impact across multiple towers within Dell. Garey is responsible for the success and brand building of our department. His knowledge of Enterprise level services and support is top tier, which he brings forth to our customer base for a truly positive customer experience. He has successfully led and managed a team of 50+ employees in the ABU region across 3 sites. He is simply brilliant and an absolute pleasure to work with. Any company would hugely benefit from Garey's skillset, drive, ambition and dedication to his team as that is what makes Garey a fantastic leader. Garey was the best manager I have ever had and no one can top his level of excellence. Thank you for everything you have done for us.
Paul Anderson
Garey is one of the best managers of my career. His dynamic style encompasses true interest in those who work for him and a deep understanding of how teams work in a corporate environment. He always, always puts customers first and changes internal processes if they hurt service to, and relationships with, customers. Having a knack for hiring great people, he leveraged everyone’s differing experiences to create a very successful team that became a true standout at Dell. Garey is confident in himself, trusts his employees and gives them room to grow and succeed.
Valerie Musto
There is no manager out there that cares about his team and business as much as Garey does. He lives and breaths work. When I started on Garey's team, it was such an incredible feeling knowing that my boss cared about my career goals as much as I did. He gave me the visibility and exposure I needed to really make an impact across multiple towers within Dell. Garey is responsible for the success and brand building of our department. His knowledge of Enterprise level services and support is top tier, which he brings forth to our customer base for a truly positive customer experience. He has successfully led and managed a team of 50+ employees in the ABU region across 3 sites. He is simply brilliant and an absolute pleasure to work with. Any company would hugely benefit from Garey's skillset, drive, ambition and dedication to his team as that is what makes Garey a fantastic leader. Garey was the best manager I have ever had and no one can top his level of excellence. Thank you for everything you have done for us.
Paul Anderson
Garey is one of the best managers of my career. His dynamic style encompasses true interest in those who work for him and a deep understanding of how teams work in a corporate environment. He always, always puts customers first and changes internal processes if they hurt service to, and relationships with, customers. Having a knack for hiring great people, he leveraged everyone’s differing experiences to create a very successful team that became a true standout at Dell. Garey is confident in himself, trusts his employees and gives them room to grow and succeed.
Valerie Musto
There is no manager out there that cares about his team and business as much as Garey does. He lives and breaths work. When I started on Garey's team, it was such an incredible feeling knowing that my boss cared about my career goals as much as I did. He gave me the visibility and exposure I needed to really make an impact across multiple towers within Dell. Garey is responsible for the success and brand building of our department. His knowledge of Enterprise level services and support is top tier, which he brings forth to our customer base for a truly positive customer experience. He has successfully led and managed a team of 50+ employees in the ABU region across 3 sites. He is simply brilliant and an absolute pleasure to work with. Any company would hugely benefit from Garey's skillset, drive, ambition and dedication to his team as that is what makes Garey a fantastic leader. Garey was the best manager I have ever had and no one can top his level of excellence. Thank you for everything you have done for us.
Experience
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Silk
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United States
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Technology, Information and Internet
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100 - 200 Employee
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Manager, Account Services
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Jul 2015 - Present
Silk, changing the way we cloud. Silk’s Cloud Data Platform optimizes everything about life in the cloud, allowing organizations to get ten times the performance out of their existing cloud data while spending 30% less. It fits neatly between your full application stack and cloud infrastructure, making your entire cloud environment run smarter without changing a thing. With real-time data reduction, thin provisioning, and continuous resource optimization, Silk automatically matches your cloud data spend to your actual data needs at every moment, so you can spend less and cloud more. • Member of Silk's Customer Success Leadership Team responsible for Silk product technology support and service delivery management for strategic enterprise customer accounts. • Provide consulting, project management and end-to-end lifecycle management for datacenter technology solutions relating to the Silk Data Platform. • Identify and align business and IT objectives, discover customer pain points, assess current and future IT needs and provide strategic direction concerning operational best practices. • Establish trusted advisor relationships with strategic customers and function as the single point of contact for all technology infrastructure, professional services, account management and technical support requirements. • Lead ITIL-based service delivery processes including statistical data analysis, reporting, operational efficiencies, continuous service improvement and management of SLA’s. • Manage and facilitate all customer support activities including advocacy, service escalations and crisis management. Show less
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sr. Manager - North American Operations
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Apr 2011 - Jun 2015
Responsibilities included:• Managing three sites of Infrastructure Architects and Operations Specialists who redesign and/or deploy data-center infrastructure solutions (Storage arrays, Virtualization, Network Switches) with the goal of optimizing storage/network performance. These are high-level, degreed and experienced professionals with Principle-Level knowledge in technologies such as: fiber storage, iSCSI storage, networking with Cisco, DCB, Virtualization in VMware and Hyper-V as well as converged data center technologies. • Create and design service offering scope and descriptions for Dell’s Global Proactive Services business. Working across functional organizations I was responsible for defining the scope of work that will be inserted into each planned offering. • Create process, scale and tools for Solutions Architects, globally, to produce customer-facing remediation plans. The team of Project Managers, Operations Advisors and Software programmers required to operationalize the Proactive Maintenance business worked directly in my organizational structure. • Manage dotted-line personnel across regions and organizations with the goal of creating, operationalizing and executing Global Service offerings, including creation of KPI's. • Source and hire talent across the Americas Business Unit to perform architectural design, program management and software development. Show less
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Technical Account Manager - Team Leader
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Oct 2004 - Apr 2011
• I successfully managed technical crisis situations for Enterprise-level customers.• Was responsible for logistical and customer support by communicating, setting proper expectations and driving resolution to our Large Enterprise clients.• Acted as a liaison with Account Teams to ensure that all of the customer's needs were met while we continued restoration of the customers IT operations.• Supported customers in their goal to converge the data-centers and scale costs. • Worked with Account Teams to provide and scope sustainable service deliverables during the RFP phase of the purchasing cycle. Show less
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Dell Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Support Escalation Manager
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Nov 2000 - 2004
I managed a group of L2 technicians that supported Dell premium clients. I was responsible for all aspects of the call center including: service levels, outages, metrics, scheduling and resolving escalated issues with our clients. I defined and managed key KPI's for the business that help ensure customer satisfaction and appropriate business scale. I managed a group of L2 technicians that supported Dell premium clients. I was responsible for all aspects of the call center including: service levels, outages, metrics, scheduling and resolving escalated issues with our clients. I defined and managed key KPI's for the business that help ensure customer satisfaction and appropriate business scale.
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Bealls Communication
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Panama City, Florida Area
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Director of IT
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Jan 1999 - Nov 2000
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CompUSA
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Retail
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300 - 400 Employee
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Service Delivery Manager
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Jan 1996 - Jan 1999
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Pep Boys
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Vehicle Repair and Maintenance
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700 & Above Employee
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General Manager
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Jun 1990 - Dec 1995
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Education
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1986 - 1988
Texas A&M University-Kingsville
Philosophy and Religious Studies -
1985 - 1986
Oral Roberts University
Philosophy and Religious Studies
Community
