Project Manager

• Jan 2019 - Present

• Engaging with internal and external client stakeholders, leading the full project lifecycle (initiation, planning, execution, controlling, closure) for the flawless execution of projects • Execute the PDLC, SDLC and/or Agile methodologies and governing processes consistently • Responsible in developing comprehensive project plans with ownership of project governance, actions, issues, and risk tracking, mitigation planning, and change control • Produce internal and external status reports, update management on scope, schedule, budget, quality, as well as risks and mitigation plans • Plan and manage project resources, including; Resource requirements planning, acquisition, on-boarding and resource management • Prepare requests for proposals and conduct all necessary meetings to facilitate selection of project services and products • Communicate effectively with project stakeholders, including; expectation management, status updates / dashboards, PMO, formal reporting and meetings. • Provide detailed and summary updates to cross-functional teams, senior leaders and clients on a timely basis • Contribute to service delivery team on improving the process and procedures and ensure continued improvements and delivery excellence Show less

Project Coordinator

• Aug 2018 - Jan 2019

• Assisting in managing BDO Office Moves and Renovations schedules and resource allocations for over 120 office across Canada supporting 30,000 users. • Engage with clients in the typical Office Move/Merger responsibilities involving planning, evaluating, organizing, integrating at the local office level • Ensure timelines are followed and met for Office Moves and Renovations • Ensure newly acquired companies have a clear plan to bring them in line with the Firm’s IT Standards • Collaborate and liaise with teams across the organization to ensure coordination and alignment • Lead all implementations of Audio/Visual standards and engage with vendor and local office to ensure smooth and seamless implementation • Assist Project Managers in maintaining and updating supporting documentation for Firm IT Standards, Office Moves and Renovations • Work with functional teams on integrating improvements in the local offices if standards are not met • Establish and maintain regular communications with BDO Leadership regarding office standards and concerns • Assist with the implementation of Firm IT Standards in local offices that have been identified as not being complaint Show less

Change Management and MACD coordinator

• Jun 2018 - Aug 2018

• Coordinated the calendar for maintenance Windows activities. • Prepare network releases using approved templates from manager or supervisor & send them in a timely manner • Prepare network releases initiated by 3rd party providers using approved templates from manager or supervisor & send them in a timely manner (target 3 weeks notice when possible) • Call customers directly on last minute emergency releases & individual customer circuits migrations or MACDs (Move, Add, Change, Disconnect) • Liaise with the NOC to coordinate release windows to complete provisioning and installation work when a customer’s existing services may be impacted by a requested MACD order. • Call or email customers to updated them on the successful completion of the release activity • Liaise with Implementation team, Tech Planning and Third Party providers on high-level fiber release activities or schedule. • Respond to departmental needs on an ad hoc basis to meet customer needs on an urgent basis. Show less

Booking.com

• Feb 2018 - Jun 2018

Team Lead - Project Coordination & Vendor Management

• Apr 2014 - Sep 2017

• Headed the Network and Voice Change Management team consisting of Change Coordinators and Project Coordinators supporting over 700 offices worldwide. • Responsible for Maersk Group IT Infrastructure Services activities within Network & Telecoms, providing managed services across 750 offices, providing network connectivity to around 120 000+ employees • Handled complex projects, high impact changes and being an escalation point internally and towards the global vendors • Headed the Network and Voice Change Management team consisting of Change Coordinators and Project Coordinators supporting over 700 offices worldwide. • Responsible for Maersk Group IT Infrastructure Services activities within Network & Telecoms, providing managed services across 750 offices, providing network connectivity to around 120 000+ employees • Handled complex projects, high impact changes and being an escalation point internally and towards the global vendors

Project Coordinator

• Aug 2011 - Mar 2014

• As a part of Network and Infrastructure change management team, handled medium sized projects on Maersk business, prepare the RFC. • Successfully managed new Non-standard network (WAN, LAN; Voice and VC) change activities in cooperation with the APMM, vendors and other relevant stakeholders • Ensured ongoing improvements are made to the change delivery processes according to business requirements. • Managed communication with the change requestor or business unit, ensuring that process and timeline expectations are managed appropriately. Show less

Process Associate

• Jul 2008 - May 2010

• Understood the User Requirements and came up with an effective solution for the tickets raised by the customers in BMC. • Ensured that the major & critical incidents were resolved on time with no business impact. • Resolved maximum number of incidents which were failure as well as service restoration. • Handled client daily status calls and also coordinated with site-launch activities. • Responsible to the queries of the project and report to Motorola and TCS Management onsite. • Understood the User Requirements and came up with an effective solution for the tickets raised by the customers in BMC. • Ensured that the major & critical incidents were resolved on time with no business impact. • Resolved maximum number of incidents which were failure as well as service restoration. • Handled client daily status calls and also coordinated with site-launch activities. • Responsible to the queries of the project and report to Motorola and TCS Management onsite.