Experience

Ci2 Group Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Site Manager

  • Jul 2019 - Present

  • Operate as team leader to three Site Administrators, providing mentorship and training on Windows system and server administration, network management, and best practice policies and procedures. • Project lead for numerous infrastructure upgrade projects ranging from domain migrations to Office 365 cutovers, and IT infrastructure lifecycle management. • Utilize project management and technical planning experience and industry best practices to guarantee timelines and budgets are closely adhered to. • Perform updates, upgrades, and routine maintenance to server and network infrastructure with a focus on network security management. • Take on the role of Veeam Data Backup and Recovery platform team member, assisting all internal teams with resolving Veeam related configuration issues, • Design, document, and implement infrastructure life-cycle management plans, working with customers to utilize change management principles in order to minimize downtime and maximize infrastructure reliability and stability.



Squambucks Consulting

• Owner

  • Jan 2017 - Present

  • Provide front-end development of websites using HTML5/CSS3 and WordPress. • Perform project management duties to facilitate the development, management, and optimization of new and existing customer websites. • Facilitate the transfers of domains between registrars, handle new domain purchasing and renewals, DNS configuration, and SSL certificates on behalf of clients. • Conduct SEO optimization services for new and existing websites. • Assist customers in understanding market trends through business analysis utilizing Google Analytics in an e-commerce environment. • Provide Linux based website hosting for both HTML5 pages and WordPress sites. • Assist customers with technical support and consulting related to Windows and Mac based small business environments.



Burrard International Holdings Inc.

• Business Analyst

  • Aug 2016 - Jan 2017

  • Perform IT management duties for 15 facilities spread across Canada, the United States, and China, supporting a total of 1500 employees. • Negotiated cost-saving contracts for business telecommunications services and multi-function printer management. • Spearheaded critical infrastructure projects such as migrating to Office 365 from Exchange 2003 & 2007, designing and implementing a new backup infrastructure, and enterprise wide system virtualization. • Provided one-on-one support to staff for workstation, Microsoft Office suite, Citrix, and printer troubleshooting and repair. • Conduct Windows Active Directory user management, creation, deletion, and data access management. • Performed workstation life-cycle management, procurement, imaging, and deployment for all facilities. • Created extensive documentation for each domain, physical site, and IT infrastructure within the organization • Developed internal knowledge-base articles and user how-to manuals.



Equicare Health

• Canada
• Software Development
• 1 - 100 Employee

• System Analyst

  • Jun 2015 - Aug 2016

  • Provide patient care portal web-application support to 150 hospital oncology departments across the United States • Configure web-application using VMWare ESXi, Windows Server 2008R2, IIS7, and Microsoft SQL 2008R2 Standard and SQL Server 2014. • Create and maintain updated Windows Server 2008R2 and Windows Server 2012 virtual machine images for rapid deployment to production. • Function as team escalation point for SQL tier 2 and tier 3 issues. • Create custom SQL queries to generate reports for oncology department heads based on departmental requirements. • Operate as a technical intermediary between hospital staff and in-house software development team to convey technical details related to software issues/bugs. • Liaise with the software development team and database administrators to reproduce, troubleshoot, and resolve software issues and worked with them to test proposed resolutions. • Created extensive documentation to assist end users in software customization.



INVERS Mobility Solutions Inc.

• Canada
• Wholesale

• System Analyst

  • Nov 2014 - Jun 2015

  • Remote and international-onsite hardware and software customer support. • Hosting farm support, monitoring and 24/7 emergency support. • System testing and debugging alongside R&D team. • Planning and implementation of customer projects. • Software projects including integration to third party systems. • Microsoft SQL Server 2008 and 2014 database administration. • Technical writing of end user, administrator and technical hardware and software manuals. • Remote and international-onsite hardware and software customer support. • Hosting farm support, monitoring and 24/7 emergency support. • System testing and debugging alongside R&D team. • Planning and implementation of customer projects. • Software projects including integration to third party systems. • Microsoft SQL Server 2008 and 2014 database administration. • Technical writing of end user, administrator and technical hardware and software manuals.



PC Paramedic

• United States
• IT Services and IT Consulting

• System Administrator

  • May 2007 - Nov 2014

  • Perform lifecycle management on server and desktop hardware infrastructure at dental offices. • Troubleshoot server and desktop hardware, peripheral, and printer issues remotely and on-site. • Perform asset recycling and software aided data destruction to RCMP/DoJ standards. • Coordinate with external vendors to install and configure dental practice management and dental imaging software/hardware. • Perform lifecycle management on server and desktop hardware infrastructure at dental offices. • Troubleshoot server and desktop hardware, peripheral, and printer issues remotely and on-site. • Perform asset recycling and software aided data destruction to RCMP/DoJ standards. • Coordinate with external vendors to install and configure dental practice management and dental imaging software/hardware.



A-Power Computer Ltd.

• Canada
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Apr 2011 - Mar 2013

  • Provide technical and product support to walk-in clients. • Provide remote support over the phone for technical and software related issues. • Assist the sales team to balance workload during peak hours. • Assist in organizing, restocking and displaying merchandise. • Assist in the opening and closing of the retail store. • Create product transfer lists between the head office and the retail store. • Provide technical and product support to walk-in clients. • Provide remote support over the phone for technical and software related issues. • Assist the sales team to balance workload during peak hours. • Assist in organizing, restocking and displaying merchandise. • Assist in the opening and closing of the retail store. • Create product transfer lists between the head office and the retail store.