Marcus Jahnke
Network Operations Analyst at eNGINE- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Internet and Computing Core Certification
Certiport - A Pearson VUE BusinessJun, 2011- Nov, 2024 -
CompTIA A+
CompTIAJun, 2012- Nov, 2024
Experience
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eNGINE
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Network Operations Analyst
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Apr 2021 - Present
Supporting University of Pittsburgh - Pitt IT as a Network Ops Analyst. Tasked with monitoring university systems through Netcool, which monitor networking equipment across campus as well as PittIT and departmental servers. Most alerts were investigated and either resolved or escalated to the appropriate team, typically with Salesforce cases. Splunk security alerts followed different requirements and were normally resolved by first contact. Established familiarity with multiple systems, including but not limited to Microsoft Exchange Online, Office 365 Security and Compliance, Veritas Netbackup, VMware vSphere, and Apple School Manager, Splunk, Bluecat DNS, and Palo Alto. Show less
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uBreakiFix
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Computer/Smartphone Repair Technician
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Feb 2021 - Apr 2021
Completed the requested repairs of customer smartphones, computers, game consoles, and other various electronic devices while maintaining thorough documentation. Worked as a Samsung, Google, and Asurion Certified Technician, ensuring the high quality repairs of various smartphone devices, including iPhones, Samsung Galaxy, and Google Pixel devices. Completed the requested repairs of customer smartphones, computers, game consoles, and other various electronic devices while maintaining thorough documentation. Worked as a Samsung, Google, and Asurion Certified Technician, ensuring the high quality repairs of various smartphone devices, including iPhones, Samsung Galaxy, and Google Pixel devices.
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All Covered
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Support Specialist II
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Apr 2019 - May 2020
Used ManageEngine Service Desk to resolve or escalate help desk tickets, assisting users with various tech needs within the Allegheny Intermediate Unit (AIU3). Responsibilities typically included password resets, device hardware and software troubleshooting, and on-site assistance with device setup and configuration. These duties were accomplished using Active Directory, Office 365, Security and Compliance, Intune, and SCCM. Used ManageEngine Service Desk to resolve or escalate help desk tickets, assisting users with various tech needs within the Allegheny Intermediate Unit (AIU3). Responsibilities typically included password resets, device hardware and software troubleshooting, and on-site assistance with device setup and configuration. These duties were accomplished using Active Directory, Office 365, Security and Compliance, Intune, and SCCM.
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uBreakiFix
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Assistant Manager
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Dec 2016 - Apr 2019
Completed the requested repairs of customer smartphones, computers, game consoles, and other various electronic devices while maintaining thorough documentation. Managed the store as needed by ensuring repairs are being completed on time and store operations were being upheld; including work orders, purchase orders, sales, and inventory. Worked as a Samsung, Google, and Asurion Certified Technician, ensuring the high quality repairs of various smartphone devices, including the Samsung Galaxy and Google Pixel smartphones. Show less
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TRU Computers
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Bethel Park, PA
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Computer Repair Technician
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May 2016 - Nov 2016
Provided friendly customer service to walk-in or phone clients regarding their computers, occasionally providing remote support via GoToAssist software. Hardware and software issues were diagnosed and repaired as customers requested, while maintaining thorough documentation all actions taken. Provided friendly customer service to walk-in or phone clients regarding their computers, occasionally providing remote support via GoToAssist software. Hardware and software issues were diagnosed and repaired as customers requested, while maintaining thorough documentation all actions taken.
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Hemlock Valley Farm
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Milford, NY
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Farmhand
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Aug 2008 - Oct 2016
Family owned and operated farm. Operated vehicles and heavy machinery for extended periods of time, on and off road, to meet the needs of the farm and cattle. This included feeding, milking, and cleaning after the cattle; or cultivating and fertilizing fields at various, sometimes distant, locations. Family owned and operated farm. Operated vehicles and heavy machinery for extended periods of time, on and off road, to meet the needs of the farm and cattle. This included feeding, milking, and cleaning after the cattle; or cultivating and fertilizing fields at various, sometimes distant, locations.
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Alorica
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United States
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Outsourcing/Offshoring
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700 & Above Employee
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Tech Support Agent
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Sep 2015 - Jan 2016
Worked in a call center environment as a tech support agent. Troubleshooted customers problems and concerns over the phone regarding Houghton Mifflin Harcourt software, occasionally providing remote support via Bomgar software, while maintaining thorough documentation of the procedures taken. Worked in a call center environment as a tech support agent. Troubleshooted customers problems and concerns over the phone regarding Houghton Mifflin Harcourt software, occasionally providing remote support via Bomgar software, while maintaining thorough documentation of the procedures taken.
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Cooperstown Dreams Park
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United States
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Spectator Sports
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1 - 100 Employee
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Production Associate
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Jun 2014 - Aug 2014
Worked primarily with MacOS using Final Cut Pro to trim and edit videos to burn them to DVDs, preparing them for delivery to our customers to meet a strict deadline. Also worked as a fill-in tech support representative for the Dreams Park website, assisting with navigation and general use of the internet live streams. Worked primarily with MacOS using Final Cut Pro to trim and edit videos to burn them to DVDs, preparing them for delivery to our customers to meet a strict deadline. Also worked as a fill-in tech support representative for the Dreams Park website, assisting with navigation and general use of the internet live streams.
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Gilbert Lake State Park
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United States
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Recreational Facilities
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1 - 100 Employee
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Maintenance Worker
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Jun 2012 - Aug 2012
Groundskeeping and janitorial work. Operated machinery and tools to mow lawns, string trim, and tend to the properties of the park. Also worked as a fill-in for the janitorial crew; cleaning the restrooms, bathhouses, and cabins on the park property. Groundskeeping and janitorial work. Operated machinery and tools to mow lawns, string trim, and tend to the properties of the park. Also worked as a fill-in for the janitorial crew; cleaning the restrooms, bathhouses, and cabins on the park property.
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Otsego Area Occupational Center
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Milford, NY
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Lab Technician
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Sep 2010 - Jun 2012
Assisted Instructor; Provided Tech Support for InfoTech Training Facilities; Managed and Worked with Live Walk-in Clients for Numerous Tech Support Needs. Assisted Instructor; Provided Tech Support for InfoTech Training Facilities; Managed and Worked with Live Walk-in Clients for Numerous Tech Support Needs.
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Education
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2010 - 2012
Otsego Area Occupational Center - BOCES
Career and Technical Education, Informational Technologies -
2008 - 2012
Milford Central School
High School, 3.9
Community
