Experience

Martinsburg College

• United States
• Higher Education
• 100 - 200 Employee

• Admissions Outreach Coordinator

  • Aug 2023 - Present



Foundever

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • Jan 2023 - Apr 2023

  -Effectively solve customer inquiries via in-app chat/messaging and email using a CRM tool. - Identify, document and follow up with engineers on product bugs and features. -Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products. -Recognize errors and draft improvements to content in the external Support Center and internal documentation. -Collaborate with members of other teams to root out answers and be a resource to teammates. Show less



Paparazzi Accessories

• United States
• Retail
• 700 & Above Employee

• Independent Sales Consultant

  • Jan 2021 - Dec 2022