Ricardo Gonzalez
Sr Project Manager at Hitachi Solutions America- Claim this Profile
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English Full professional proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Christy Conner
Ricardo brings that fantastic mix of international and US based expertise that allows him to work well across any organization. He has great initiative and engages the team to completion, and he is fun to work with! He is able to take complex technical issues and communicate them easily to business users.
LinkedIn User
Ricardo has been such a joy to work with. He always has a smile on his face and a positive attitude to face anything that comes his way. Ricardo makes sure to get the job done and gives everything his all to get to the finish line. I know that I can always count on Ricardo for any requests my team has for him. He is committed, hard-working, and adaptable. I would highly recommend Ricardo.
Christy Conner
Ricardo brings that fantastic mix of international and US based expertise that allows him to work well across any organization. He has great initiative and engages the team to completion, and he is fun to work with! He is able to take complex technical issues and communicate them easily to business users.
LinkedIn User
Ricardo has been such a joy to work with. He always has a smile on his face and a positive attitude to face anything that comes his way. Ricardo makes sure to get the job done and gives everything his all to get to the finish line. I know that I can always count on Ricardo for any requests my team has for him. He is committed, hard-working, and adaptable. I would highly recommend Ricardo.
Christy Conner
Ricardo brings that fantastic mix of international and US based expertise that allows him to work well across any organization. He has great initiative and engages the team to completion, and he is fun to work with! He is able to take complex technical issues and communicate them easily to business users.
LinkedIn User
Ricardo has been such a joy to work with. He always has a smile on his face and a positive attitude to face anything that comes his way. Ricardo makes sure to get the job done and gives everything his all to get to the finish line. I know that I can always count on Ricardo for any requests my team has for him. He is committed, hard-working, and adaptable. I would highly recommend Ricardo.
Christy Conner
Ricardo brings that fantastic mix of international and US based expertise that allows him to work well across any organization. He has great initiative and engages the team to completion, and he is fun to work with! He is able to take complex technical issues and communicate them easily to business users.
LinkedIn User
Ricardo has been such a joy to work with. He always has a smile on his face and a positive attitude to face anything that comes his way. Ricardo makes sure to get the job done and gives everything his all to get to the finish line. I know that I can always count on Ricardo for any requests my team has for him. He is committed, hard-working, and adaptable. I would highly recommend Ricardo.
Credentials
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Certified Project Manager (CPM)
UC IrvineSep, 2021- Nov, 2024 -
Scrum Essentials
The Braintrust Consulting GroupJan, 2020- Nov, 2024 -
Managing Microsoft Dynamics Implementations
MicrosoftDec, 2016- Nov, 2024
Experience
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Hitachi Solutions America
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United States
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IT Services and IT Consulting
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500 - 600 Employee
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Sr Project Manager
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Jun 2021 - Present
1.5 years with Agile Implementations in different industries: Data Warehouse (Recycling company), Merger and Acquisitions (On-Premise to Cloud – Insurance company), Finance and Operation (Manufacturing and Health industry), CRM CE Field Service (Health Industry). Resource planning and management, Project Status Report, Budget Versus Actuals, Driving Scrum sessions, End to End implementations including Assessment, Initiate, Build, Design and Development, Cutover, Deployment, Go Live, Hypercare, and Post Go live. Budget management, Product life cycle, RAID log and mitigation activities, Quotation on new projects and Change orders, Burndown management. Azure DevOps, SharePoint, Microsoft Project, Office Timeline, Microsoft Teams, PowerBI Coordinate all processes & phases of IT projects on Microsoft Dynamics 365 F&O and CE. Management lifecycle, execute implementation projects plan & timelines for Manufacturing, procurement & sales; work with Project sponsors to develop a Project charter, set goals & priorities; facilitate risk assessment with mitigation sessions, handle risk management; manage and execute project budgets & P&L; assist with discovery & development of SOW’s, Change orders, etc.; participate in ongoing process improvement efforts for practice, delivery teams, and methodology initiatives. Show less
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Arbela Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Project Manager and Support
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Sep 2016 - Jun 2021
ARBELA is a Microsoft Dynamics Gold Certified Partner and named one of Microsoft's Top 200 Partners in the United States and with $10M in revenue annually. Project Manager implementing AX 2012, 365 CE and 365 F&O, Customer Care with Support and Pre-sales activities, participating in over 60 projects with 23 full implementations and 21 projects as Project Manager. Managing relationship with client and Consultants, identifying tasks and monitoring execution to deliver every project on time, on budget and within scope. Expert on Microsoft Mexico Localization CFDI V3.3 for Electronic Invoicing. All this through following an Agile Development Methodology with different tools as Atlassian Jira, Scrum, Agile, DevOps, LCS, Power BI, MS Teams, SharePoint, Azure DevOps, Weekly Status Report, Resource Management, Budget Analysis (Burndown, Budget Vs Actual), WBS, Project Management Plan, PMBOK, SOW, CR/CO, FDD, Weekly meetings Management, Issue and Risk Management, managing AR Balance, all this on Manufacturing, Services, Recycling, Leasing, Oil Companies and Retail Industries with Business Systems Analyst functions. Show less
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GCPEASA
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Aguascalientes
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New Projects and Sales Manager
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Feb 2015 - Apr 2016
GCPEASA is a construction Company with 1100 employees and $50MM in annual revenue for Industrial and manufacturing Buildings for Japanese, German and American Companies as VW, Nissan, P&G, GM, Colgate Palmolive, Vorwerk, Donaldson and Sumitomo. Ternium Dealer. Business Representative for new Manufacturing Construction Buildings, development with International companies: - Project leader with a close communication for Design & Planning Teams in Customer specifications SOW, RFQ, RFI for Quotation and proposals. - CAD experience. - Marketing Strategy implemented with Business Intelligence and New Market Research in prospected construction Industry, focused on details, organized, improving relationships, personalized service, trust, quality and delivery on time. Show less
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Hunter Douglas Europe
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Netherlands
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Consumer Goods
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700 & Above Employee
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Customer Care Manager
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Jan 2013 - Nov 2014
With head office in the Netherlands, Hunter Douglas is the world market leader in innovation for window fashion coverings and a major manufacturer of architectural products with $2,552MM Annual Net Sales, 17,000 employees in 100 countries with a Distribution of Company-owned Fabricators sell, Retail Trade, Assembly direct plants and Dealers network.Customer Service Manager Manage the Customer Service team and Call Center of the Country for Dealers and Department Stores who offer solutions in decoration industry, giving technical advice, troubleshooting, feedback to stakeholders and analyzing KPIs to choice strategies to improve Customer satisfaction.- Microsoft Dynamins AX user as a Sales, Credit, Claims, Account Receivable and Order Entry Responsible.- Customer Service demonstrated on 2 retail markets: Dealers and Department Stores, defining and improving procedures, 13 dependents.- Training program implemented, customer satisfaction surveys applied to feed and analyze ERP - CRM by the company.- Reduced Order Entry Mistakes in average from 8 to 2 per month, reduction from 18 to 6 days on claims follow up, using data and metrics, Citrix.- Communication strategy implemented on retail clients and CRM with procedures defined and follow up.- Contact Center SW Owner (Hyperion, CCPulse), Validation Matrix executed in order to work efficiently. UX/UI, SaaS.- Claims processing improvement, reduction in the receiving time from 7 to 0.5 days changing responsibilities and processes, using data and metrics. Show less
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Senior Product Manager
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Feb 2008 - Dec 2012
5 years’ experience Managing portfolio of nine brands (Duette, Silhouette, Pirouette, Luminette, Vignette, Pleated, Odysee, Alustra and Nantucket) with Business Analyst functions. - ERP Upgrade from Microsoft Solomon to Microsoft Dynamics AX 2009, defining all the Row Material data for loading, testing, manufacturing input and output information, warehouse, purchasing, planning control production and order entry with interface in the web page for customers. Working with Latam Team as a new Region Strategy to standardize, strength process, reduce costs, improve decision making and work productively between companies and customers. UX/UI, SaaS.- MS Dynamics AX as a user and Manager to request improvements and to train Stakeholders.- 3 manufacturing products developed, R&D (Pirouette, Duette CHS, Pleated) with Marketing and complete flow, Order Entry, Account Receivable, Credit, Manufacturing, Delivery and Invoicing.- 8 brands updated on technical offer, cost, price, launch and marketing tools.- Alustra brand Launched, the most exclusive line of the company, an Import product developed with Marketing, Purchasing, Pricing and Sampling Tools. - Manufacturing assembly training in USA and Brazil.- Suppliers Developed, Costing Rates for pricing. - Chile 2008 and Colombia 2009 pre marketing Plan. - Pricing proposals for contracts solutions.- Market Research implemented to understand Customer needs, changing products, promotions and distribution.- Business strategies defined on Sales, with KPIs Analysis, using data and metrics, Citrix.- Improving from 40% to 55% of net income Division share with a price strategy, dealer’s reduction, improving products and a promotion plan.- Domotics, Home Automation, Smart Systems, Somfy and HD platforms, Infrared, Radio Frecuency, Wired.- Sampling Books, Sampling Products and Prototypes. Show less
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Thales Digital Identity and Security (ex Gemalto)
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France
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IT Services and IT Consulting
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700 & Above Employee
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New Products Introduction Manager (NPI)
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Jul 2005 - Feb 2008
Gemalto is the World leader in Digital Security with $3.5B in Annual Revenue, 14,000 employees in 49 countries, headquartered in Amsterdam. Embedding Software to authenticate people and running Software to protect and encrypt networks with markets as Bank and Financial Institutions (HSBC, American Express, Citybank, Santander, BBVA, Visa, Master Card, ING), Services and Retail (GE Capital, Walmart), Government (Peru, UK, South Africa, USA), Mobile (America Movil, Verizon, China Telecom, Telefonica Movistar), Enterprise Security Identity (Pfizer, Axa), Internet of Things (Amazon Web Services, Audi) New Products Introduction Engineer July 2005 to February 2008 Prototypes developed, start of manufacturing approved in digital security solutions, smart cards, banking, Chips GSM telephone, access and IDs. 10 New Products developed in average per month, prepress process approved, offset and screen printing, PVC laminated and Overlay, punching, CNC milling and data loading (personalization) of information in magnetic stripe, chip and graphically. "Key Encryptions" in servers and Business Analyst functions. - Lean Strategies implemented: 5 S's, SMED and Pokayoke to reduce 100 formats of different customization of GE Capital products to 3. - Lead time reduced developing prototypes from five to two weeks with Six Sigma strategies. (USD$35,000 in 2007). Show less
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IBM
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Bussiness Systems Analyst
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Jan 2004 - Jul 2005
With Corporate headquarters in Armonk, New York, IBM is 7th in Forbes Ranking as the World’s Most Valuable Brands with 78,000 employees, $81.8B in Annual Revenue, Manufactures and markets computer hardware, middleware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology. - ERP (Main Frame) SW Strategy Implemented called Front End Management Systems, which manages the CRM in customer databases, sales representatives, sales opportunities, account receivable, proposed rates, storage, legal policies and invoicing. - Tester, validation, training and coordination of different stages of design, implementation and project monitoring. HTML, SQL, Main Frame and Lotus. Show less
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Education
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2009 - 2011
Universidad Anahuac
Master's degree, Marketing -
1998 - 2002
Instituto Politécnico Nacional
Bachelor's degree, Industrial Engineering -
2016 - 2017
Santa Ana College
ESL, English training -
2021 - 2021
University of California, Irvine
Technology Project Management, Information Technology
Community
