Law Student (1L)

• Jul 2022 - Present

I am a Juris Doctor Candidate at the North Carolina Central School of Law. My objective is to leverage my professional experience, legal education, business training, and passion for law and business to become a competitive attorney. I am a Juris Doctor Candidate at the North Carolina Central School of Law. My objective is to leverage my professional experience, legal education, business training, and passion for law and business to become a competitive attorney.

Customer Experience Manager

• Aug 2021 - Jul 2022

I am a Division Manager at the Land Use and Environmental Services Agency (L.U.E.S.A.) in the Code Enforcement Division within Mecklenburg County, one of the largest jurisdictions on the east coast. I manage two high-performing teams in residential permitting, administrative support, and customer experience. In addition, while I spend the majority of my time providing visionary leadership, I act as an ombudsman for the constituents of Mecklenburg County investigating complaints.L.U.E.S.A. regulates land use, land development, and environmental stewardship. The agency works in partnership with the community to enhance the quality of life through environmental stewardship and economic vitality. My work in Code Enforcement simplifies the permitting process and enriches the customer experience. That way, engineers, architects, contractors can get their projects approved and permitted as the agency work to keep Mecklenburg county safe and thriving. I have three main focuses in my role, customer experience, program development & management, and division leadership.

Customer Experience Consultant

• Nov 2020 - Aug 2021

Executing the Mission and Vision of Mecklenburg County Code Enforcement in customer experience & organizational support, I provide multi-team leadership, vision, and accountability for two high-performing teams in a fast-paced environment.Responsibilities includes:• Achieve organizational targets through managing K.P.I.s and meeting revenue goals.• Oversee multi-team development & strategy.• Present quarterly performance reports to the governing board.• Interpret data analytics to derive insight, strategy, and initiatives that drive customer value.• Marketing & brand strategy.• User experience.• Fiscal management.• Project management.• Maintain relationships with elected officials, state & local government agencies, industry leaders, and senior/executive leadership.

Duty Manager

• Nov 2020 - Apr 2022

The Manager on Duty is responsible for ensuring a positive member experience, and supervision of the proper function of the facility. The Manager on Duty promotes YMCA membership and retention by interacting with the members, and providing services as necessary. The Manager on Duty resolves all problems and emergencies as necessary.

Director Membership Sales

• Apr 2019 - Nov 2020

Executing the Mission and Vision of the YMCA of Greater Charlotte in the areas of sales and prospect engagement. Responsible for the implementation of ongoing membership strategies and activities both internal and external. Provides direction, measurement and accountability to branch membership sales and household growth. Responsibilities include, achieving sales targets by monitoring KPI’s, prospect follow up, booking appointments, giving tours and selling memberships.

Branch Sales Manager

• Jul 2017 - Apr 2019

Executing the Mission and Vision of the YMCA of Greater Charlotte in the areas of sales and prospect engagement. Responsible for the implementation of ongoing membership strategies and activities both internal and external. Provides direction, measurement and accountability to branch membership sales and household growth. Responsibilities include, achieving sales targets by monitoring KPI’s, prospect follow up, booking appointments, giving tours and selling memberships.

YMCA Member Services Represenative

• Feb 2013 - Jul 2017

YMCA Youth Programs Lead Counselor

• Feb 2013 - Jul 2017