Experience

Showpad

• Belgium
• Software Development
• 300 - 400 Employee

• Principal Customer Success Manager

  • Jul 2023 - Present

  London, England, United Kingdom Founded in 2011, Showpad is the world’s leading Enablement Operating System (eOS®). We align Sales and Marketing teams around impactful content and measurable engagement, enabling sellers to build unique buying experiences and continuously improve conversion rates. Our engagement applications lay a flexible foundation for impactful buyer interactions, while our solution’s training and coaching tools help to create informed, upskilled, and trusted advising teams. We give you the rich engagement… Show more Founded in 2011, Showpad is the world’s leading Enablement Operating System (eOS®). We align Sales and Marketing teams around impactful content and measurable engagement, enabling sellers to build unique buying experiences and continuously improve conversion rates. Our engagement applications lay a flexible foundation for impactful buyer interactions, while our solution’s training and coaching tools help to create informed, upskilled, and trusted advising teams. We give you the rich engagement insights you need to fuel continuous learning, smarter content creation, better conversations and faster conversions. Here’s the bottom line: sellers close more deals – faster – with Showpad. Partnering with organizations of all sizes and maturity levels in more than 50 countries, we support strategic alignment and efficiency across revenue teams. From SMEs to enterprise brands such as Dow, GE, Honeywell, Johnson & Johnson and Coca-Cola EuroPacific Partners, Showpad is a proven revenue accelerator. Dual-headquartered in Chicago, IL and Ghent, Belgium, Showpad is powered by a diverse global workforce. For more information, visit showpad.com. Show less



Workday

• United States
• Software Development
• 700 & Above Employee

• Customer Success Manager

  • May 2022 - Jul 2023

  London, England, United Kingdom



SAP

• Germany
• Software Development
• 700 & Above Employee

• Virtual Events Platform Coordinator | Events Platform & Services at SAP

  • Jul 2021 - May 2022



SAP SuccessFactors

• United States
• Software Development
• 700 & Above Employee

• Specialist Customer Success Partner

  • Apr 2017 - May 2022

  London, United Kingdom SAP SuccessFactors is the leader in cloud-based Human Capital Management (HCM) software for talent management, core HR, and HR analytics. Working as a Customer Engagement Executive my role is to support and drive customers success and adoption of the SAP SuccessFactors solutions with the goal of understanding their business priorities to ensure I align for service delivery, ongoing value realisation, and reference. • Develop and maintain long-term relationships with HR Business… Show more SAP SuccessFactors is the leader in cloud-based Human Capital Management (HCM) software for talent management, core HR, and HR analytics. Working as a Customer Engagement Executive my role is to support and drive customers success and adoption of the SAP SuccessFactors solutions with the goal of understanding their business priorities to ensure I align for service delivery, ongoing value realisation, and reference. • Develop and maintain long-term relationships with HR Business Decision Makers and IT Decision Makers i to influence continuous solution adoption & customer business success • Work with Customer and Partner Project Teams and Managers throughout SaaS Cloud Implementation Projects to ensure that deliverables and project milestones are achieved • Monitor and drive customer solution adoption via action-oriented adoption plan. Aligning strategic activities and engagements to the bespoke HR and Digital Transformation Strategy of each client • Selling or delivering consulting services for active accounts and presale opportunities • Understand and properly position the SuccessFactors Suite with an expert view to customers. Whilst also demonstrating a general knowledge of the wider SAP Product Estate and 3rd Party Solutions. • Managing complex customer engagements • Coaching Key HR and Project stakeholders on the organisational change when embarking on a digital transformation and a human organisational shift via a SaaS embarkment • Identify upsell opportunities and engage with customer on assigned/required users versus licensed users. Collaborate with sales teams to ensure growth attainment and increase solutions footprint. • Commercial experience that includes developing account management plans and contract negotiation • Secure software renewals. • Identify risks to the customer and develop a risk mitigation plan as needed • Liaise and interact with Partners to monitor and mitigate potential area of implementation risk. Show less



University of Bristol

• United Kingdom
• Higher Education
• 700 & Above Employee

• Employer Engagement Officer

  • Sep 2015 - Apr 2017

  Bristol, United Kingdom - Developing employer and student engagement by consulting with external clients to identify student recruitment needs and suggest suitable services and strategies - Administrating, managing and delivering the graduate recruitment events programme within the Careers Service. Types of events include employer presentations, promotional events and workshops. - Relationship management and liaison with internal and external stakeholders to ensure smooth running of events. -… Show more - Developing employer and student engagement by consulting with external clients to identify student recruitment needs and suggest suitable services and strategies - Administrating, managing and delivering the graduate recruitment events programme within the Careers Service. Types of events include employer presentations, promotional events and workshops. - Relationship management and liaison with internal and external stakeholders to ensure smooth running of events. - Designing and selling advertising/marketing packages for employers to help raise their profile among the student body and reach target student groups. Show less



City of London Corporation

• United Kingdom
• Government Administration
• 700 & Above Employee

• Events Assistant

  • Sep 2010 - Sep 2015

  - Working at a vast array of high-profile and large-scale functions including royal events, the London 2012 Olympics, and corporate events for large companies and organisations primarily within the legal, financial and non-profit sectors - Acting as a main point of contact for guests and clients, dealing with any issues professionally and efficiently, in line with event protocol and procedures - Using communication and interpersonal skills to a high level when dealing with… Show more - Working at a vast array of high-profile and large-scale functions including royal events, the London 2012 Olympics, and corporate events for large companies and organisations primarily within the legal, financial and non-profit sectors - Acting as a main point of contact for guests and clients, dealing with any issues professionally and efficiently, in line with event protocol and procedures - Using communication and interpersonal skills to a high level when dealing with international clients and guests - Established and maintained professional working relationships with employees and clients of all levels Show less