Experience

ZumVet

• Singapore
• Non-profit Organizations
• 1 - 100 Employee

• Director of Operations

  • Feb 2023 - Present

  Empowering pet owners, redefining animal healthcare. ZumVet provides easy access to affordable veterinary care through video calls and house calls. Pet healthcare is made more convenient through medication delivery and home-based services. Empowering pet owners, redefining animal healthcare. ZumVet provides easy access to affordable veterinary care through video calls and house calls. Pet healthcare is made more convenient through medication delivery and home-based services.



Big Heart Company

• Cape Town Area, South Africa

• Owner and founder

  • Mar 2010 - Present

  - Production coordinator - Created and managed full company range and brand - Human Resources manager – managed all staff, ensured the companies open door policy - Liaising with clients and suppliers, first point of contact for Big Heart Company - Ensured new business development, creating lasting relationships - Managed companies full books, ready to trial balance to be handed to accountants (Quickbooks) - Hiring and management of staff, from temporary contracts to full time, ensuring wages are complete and staff are paid timeously - Complete operational running of the company - Sourcing and negotiating all contracts to ensure best price and quality - Complete management and running of company



PVH Corp.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Senior Wholesale Operations Manager

  • Jan 2019 - Aug 2021



Lost Ink Official

• Apparel & Fashion
• 1 - 100 Employee

• Head of Operations & Logistics

  • Jan 2017 - Jan 2019

  - Define and deliver the full logistics and operational strategy for Lost Ink - Oversee full B2B logistics and operations process; Managing the whole End to End process of the product life cycle - Ensure solutions are in place to allow for inbound and outbound production efficiency - Manage relationships with key stakeholders to allow for smooth integration with other areas of the business - Develop policies and deliver solutions for continuous department improvement - Grow the competencies of the department, thus enabling the department to deliver more efficiently - Stock reporting, stock take management, managing through physical and financial - Sample management – inbound and outbound, to ensure the outbound process is complete - Manage and organise the storage and distribution of our product. The full freight forwarder and 3PL process. - Develop business by liaising and negotiating with new and existing suppliers and securing new contracts - Continually look for improvements within business performance with the product life cycle and to develop the department - Work on new supply strategies and develop project proposals - Monthly and seasonal Volume planning, working along side the 3PL to plan Volumes accordingly - Maintain and develop customer relationships to enhance opportunities. Working towards on-time delivery, ensuring customers’ expectations are maintained or exceeded to ensure budgets are grown season after season, along with in-season sales. - Managing a team; ensuring all daily routines are operationally sound and ensuring all goals are achieved. Motivating, encouraging teamwork, and ensure the team is working efficiently with best practice. - Work closely with Sales teams, merchandising team and buying. - Work alongside IT to ensure ERP integration to WMS, liaising with teams to ensure EDI projects with partners are on track and in place. - Manage and gauge the internal and external teams KPI’s



Charli

• London, United Kingdom

• Wholesale Operations and Logistics Manager

  • Jun 2015 - Dec 2016

  - Managing all key accounts - Managing a team of 5 ensuring all daily routines are operationally sound and ensuring all goals are achieved - Responsible for submitting all bulk seasonal wholesale orders to suppliers - Working together with wholesale team and production teams to plan key dates for wholesale season ahead and current, including all critical paths are stuck to and delivery dates achieved - Working with production to provide the pre season goods in forecast to the warehouse team - Working with production team and warehouse team ensuring all key account requirements such as labelling, specific packaging etc. is achieved\ensuring sales account ledgers are up to date - Ensure client credit control is managed, maintained and not breached, working alongside clients to ensure payment performance is optimised - Working with the system SAP on upload of data, ensuring consistency and accuracy - Stock management for wholesale orders, allocating stock in line with wholesale priorities - Releasing wholesale orders and managing client and system requirements - Main point of contact for all logistic queries, ensuring custom related queries are dealt with speedily - Ensuring all customer relations are sound and good relationships kept amongst all parties - Manage stock between web stock, retail and wholesale - Logistics: Carrier management, inbound and outbound shipment management - Review and understand individual system requirements of all major wholesale clients, implement change to ensure efficiency - Main contact for all carriers, clients, suppliers, ensuring all contracts are in place, ensuring all business is optimal and most cost effective - Ensuring all outbound invoices, commercial invoices, shipping documents, performer invoices are submitted timeously and correctly



Hentsch Man Ltd

• United Kingdom
• Retail

• Operations Manager

  • Dec 2013 - May 2015

  - Oversee general running of the office, ensuring efficiency on all levels - Financial controller; invoicing all wholesale accounts, accounts payables, petty cash, run statements, basic accounts - Head of logistics; negotiating best rate with companies, ensuring deliveries are started and completed successfully - Train and manage staff; induction of all new staff, maintaining good office relations amongst staff to ensure smooth running of company - Recruit, train and manage the intern program - Manage wholesale sales and assist sales team, collate and arrange all administration between sales team and clients - Manage complete wholesale allocation and distribution, and manage customer service - First point of contact at Henstch Man, negotiate contracts, ensure general smooth running of all integral parts, internal and external - Assist and support production and marketing teams - Complete stock management - Report to Directors weekly; cash flow, wholesale, outbound and inbound stock - Ensure Directors are informed of any detail within Hentsch Man - Worked on systems: Aria - fully integrated production, distribution, retail and accounts system



Fashion-Enter Ltd/ FashionCapital

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Assistant Factory Manager

  • Jun 2013 - Dec 2013

  - Assist Factory Manager in all tasks of running the factory - Facilitate production and manage the full critical path - Ensure critical path is created, followed and managed - Ensure quality is set at a high standard and managed - Manage the production admin office, oversee all duties from basic stationary stock through to liaising with the accounts department - Management of all factory staff, ensuring wages are submitted to accounts department, managing all admin staff and factory staff, along with assisting with apprentice program - Manage production planning and production meetings - Lead on systems such as Galaxius (critical path management) and production online barcode system - General assist in improving performance throughout the factory ​​



Brickfield House

• Cape Town Area, South Africa

• Operations, Factory, Production Manager

  • 2007 - 2010

  - Organising, arranging, facilitating production within the factory - Human Resources manager – hiring, firing and training staff - Liaising with clients, first point of contact for clients, ensuring good client relationships - New Business Development - Bookkeeping for business (QuickBooks) preparing the accounts for the accountant - Company Wages clerk - Office manager, general well running of company - Organising, arranging, facilitating production within the factory - Human Resources manager – hiring, firing and training staff - Liaising with clients, first point of contact for clients, ensuring good client relationships - New Business Development - Bookkeeping for business (QuickBooks) preparing the accounts for the accountant - Company Wages clerk - Office manager, general well running of company



Brian Bacon and Associates

• Cape Town Area, South Africa

• Accounts Assistant

  • 2005 - 2007

  Started role as receptionist - Administration and clerical support for partners - Answering and screening of all calls - Filing and accounts management - Full company invoicing - Data capture - Assistant to office/account manager Started role as receptionist - Administration and clerical support for partners - Answering and screening of all calls - Filing and accounts management - Full company invoicing - Data capture - Assistant to office/account manager