Noel M. Oakes

Adjunct Professor at Virginia Commonwealth University - School of Business
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Richmond Region
Languages
  • English Native or bilingual proficiency
  • French Limited working proficiency
  • German Limited working proficiency
Skills

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Andrea Mesiak

I had the pleasure of working closely with Noel when starting my career at S&P. Noel has a gift and skill of being an exceptional communicator, which is essential in his roles as project manager/business systems analyst and as agile coach/release train engineer. Noel takes the time to understand the needs and requirements of business stakeholders, and is always focused on making sure his team has what they need to complete their work successfully. He is a great motivator, detail oriented, compassionate, and always willing to help others. We certainly went through some challenging times together in the beginning of our careers at S&P when we were leading a large and complex project release together, and Noel was my rock through it all.

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Credentials

  • Certified SAFe® 6 Advanced Scrum Master
    Scaled Agile, Inc.
    Mar, 2023
    - Nov, 2024
  • Certified SAFe® 6 Practice Consultant
    Scaled Agile, Inc.
    Mar, 2023
    - Nov, 2024
  • Certified SAFe® 6 Release Train Engineer
    Scaled Agile, Inc.
    Mar, 2023
    - Nov, 2024
  • Commercial & Marketing Technology Leadership Training Program
    S&P Global
    Dec, 2022
    - Nov, 2024
  • DeFi Business Practitioner Level 1​
    S&P Global
    Jun, 2022
    - Nov, 2024
  • AWS Partner: Accreditation (Business)
    Amazon Web Services (AWS)
    May, 2022
    - Nov, 2024
  • EssentialTECH Foundations
    S&P Global
    Jan, 2021
    - Nov, 2024
  • Copado Administrator
    Copado
    Jul, 2020
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Sep, 2019
    - Nov, 2024
  • Project Management Professional (PMP)
    Project Management Institute
    Dec, 2015
    - Nov, 2024

Experience

  • Virginia Commonwealth University - School of Business
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Adjunct Professor
      • Jan 2023 - Present

      Course taught: Business Information Systems Course taught: Business Information Systems

  • S&P Global
    • United States
    • Financial Services
    • 700 & Above Employee
    • Agile Coach/Release Train Engineer
      • Feb 2022 - Present

      Working in tandem across multiple scrum teams within a multinational Financial Technology (FinTech) company, this role allows for the coaching of different teams on best practices according to the Scaled Agile Framework (SAFe) and requires strategic conversations to occur with senior leadership to ensure the overall delivery of agreed upon work items to internal customers. Another hat worn with this role is a teacher and Agile coach for new team members, training them on SAFe methodologies, as well as roles and responsibilities with an Agile-led organization.• Coaches scrum masters and other team members on Scrum and Scaled Agile methodologies, to remain as lean and agile as possible within organizational restraints• Collaborates with other value streams on release timing and scheduling to reduce bottlenecks in the DevOps pipeline• Leads and documents technical conference calls between technologists and business stakeholders to ensure the appropriate picture is drawn and software solution delivered within tight timelines• Translates teams’ technical blockers to non-technical stakeholders and explains the systemic limitations within the Salesforce CRM environment in which the team develops; proposes alternatives and workarounds to stakeholders Show less

    • Scrum Master
      • May 2020 - Feb 2022

      As a team lead within a globe-spanning financial technology company, this role on one hand acted as a shield between the team’s everyday operations and senior management’s business priorities for project work completion. On the other hand, this role facilitated process improvement by identifying and eliminating waste from the business process flow.• Lead scrum team through team ceremonies, including daily standup meetings, story refinement sessions, sprint team planning, retrospectives, and sprint reviews; all work completed using continuous deployment (DevOps)• Reported agile metrics and conferred with other scrum masters on cross-team dependencies to complete story work• Developed and enhanced business solutions, in conjunction with technical team, to ensure clarity of business needs• Facilitated lean project sessions by gathering project requirements from senior leadership, building a project team, planning deliverables and milestones, mapping current and future states of business process, and ensuring all requirements of the lean process were monitored and controlled Show less

    • Senior Business Analyst
      • Feb 2019 - May 2020

      As a hybrid project manager/business analyst, this role required understanding story and task requirements to complete requested work assignments on time and within scope. Using a scrum/agile methodology, any blockers were raised to the team and sorted collaboratively and efficiently. Additionally, this role required extensive knowledge of Salesforce configuration and when to defer to developers to complete and deliver more code-heavy requirements.• Delivered highly visible and critical-to-customer large quotes project, which reduced the total quote time for commercial customers from six weeks to a matter of days • Managed workflow of user stories through complete project lifecycle, from development to testing to deployment• Acted as release manager to ensure all story components move from developer orgs through testing on to production• Worked with team using the Agile and Scrum methodologies to complete configuration tasks, coordinate with developers and testers, and raise release requests to senior management for review and approval Show less

  • CFA Institute
    • United States
    • Financial Services
    • 700 & Above Employee
    • Project Management Consultant
      • Apr 2018 - Jan 2019

      Working as a contractor through Insight Global, this role trained local and international chapters of a membership organization to upgrade their customer relationship management system to a Salesforce platform. This role required regular data pulls, explaining data integrity questions, and liaising with IT as necessary to resolve data issues. • Managed relationship between chapters and the Society Technology team, in order to ensure proper training flow and successfully prioritize chapter technical training needs • Analyzed data outputs for inconsistencies and confirmed with other departments to explain data confidence inquiries • Created and monitors execution plans to complete the training of chapters currently in need of training, reached out to other key stakeholders for input, and executed strategy to confirm successful adoption of new technology • Reported to management at key milestones the progress made to complete phases (sprints) of the project plan • Partnered closely with the Quality Assurance (QA) group in testing new releases of software solutions, documented bugs that were discovered during testing, and tracked issue resolution throughout software testing lifecycle Show less

  • SkyBitz
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 1 - 100 Employee
    • Customer Onboarding/Delivery Manager
      • Nov 2016 - Oct 2017

      Managed workflow from sales to customer care by gathering required data, scheduling equipment installations, and ensuring proper product training occurred. This role assumed subject matter expertise in all product lines and was the front line in troubleshooting questions. • Lead successful deployment processes to meet deliverable expectations and manage clients’ scheduling requirements • Monitored and controlled project costs, managed installation schedules for new customers, and ensured proper communication to billing group to ensure daily operations were properly funneling through the project pipeline • Managed the relationship amongst customer, sales staff, technical support, warehousing, and installation teams • Provided feedback to upper management for technical issue resolution, in order continue project progress - Company named as finalist in 2016's Timmy Awards, which recognizes the best places in Washington, DC for technology employees to work - Company named as finalist in 2017's Greater Washington Innovation Awards for Mature Tech Innovator of the Year. Show less

  • NRTC
    • United States
    • Telecommunications
    • 300 - 400 Employee
    • Key Account Manager
      • Jul 2011 - Nov 2016

      Managed long- and short-term projects to implement and launch video solutions to end-users nationwide. Projects required organizing and coordinating various technology partners, as well as providing budget and data analysis for future business planning. • Created and maintained monthly financial reports to identify and explain any end-user outliers, as well as understanding why department margins may vary due to customers’ individual business practices • Managed the relationship between customers and nationally recognized programmers (e.g. Disney/ESPN and NBCUniversal) in order to resolve issues and to ensure contractual compliance • Developed rate quotes, in coordination with the sales department, for prospective customers • Successfully launched three new customer systems, which requires following established project plans and covering the full life cycle of video project implementation • Increased end-user subscribers by 23% by working with customers to help promote their video product Show less

  • American Red Cross
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Financial Analyst Consultant
      • Jan 2011 - May 2011

      Created and presented various financial projects directly with the President of the Health and Safety division and other key stakeholders. Gathered information for precedence diagramming and financial modeling in order to analyze and present deliverables for strategic decision making. • Analyzed self-designed financial models to provide alignment recommendations to five-year change management plan Created and presented various financial projects directly with the President of the Health and Safety division and other key stakeholders. Gathered information for precedence diagramming and financial modeling in order to analyze and present deliverables for strategic decision making. • Analyzed self-designed financial models to provide alignment recommendations to five-year change management plan

  • Oracle
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Federal Contracts Administrator
      • Sep 2004 - Aug 2007

      Ensured all appropriate documentation and deliverables were complete for the scope of various Federal Civilian (non-DoD) government projects. This position, based in the procurement management office, required extensive knowledge of the General Services Agreement (GSA) and Federal Acquisition Regulation (FAR). • Maintained regular contact with legal, risk management, and revenue recognition departments to ensure all necessary documentation was available for their review and approval • Ensured all aspects of the contract lifespan, from proposal response to closing out of old accounts, were properly completed in a timely manner Show less

Education

  • Virginia Commonwealth University
    Master's degree, Decision Analytics
    2018 - 2020
  • Middlebury Institute of International Studies at Monterey
    MBA, International Management
    2007 - 2009
  • The George Washington University
    BA, International Affairs
    2000 - 2004

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