Nadhifa Dama Isnantri

Customer Experience at Jiva
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Contact Information
us****@****om
(386) 825-5501
Location
ID
Languages
  • English Professional working proficiency
  • Indonesian Native or bilingual proficiency
  • Javanese Native or bilingual proficiency

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Credentials

  • Intro to Data Analytics
    RevoU
    Aug, 2021
    - Nov, 2024
  • Intro to Business Development (Sales in Tech)
    RevoU
    Apr, 2021
    - Nov, 2024
  • Intro to Digital Marketing Program
    RevoU
    Feb, 2021
    - Nov, 2024
  • Belajar Dasar Visualisasi Data
    Dicoding Indonesia
    May, 2021
    - Nov, 2024

Experience

  • Jiva
    • Singapore
    • Technology, Information and Internet
    • 300 - 400 Employee
    • Customer Experience
      • Dec 2021 - Present

      - Consistently build a good relationship with customers by following up with existing customers to get feedback and understand their needs or issues - Deep dive into root causes of customer's issues and analyze them to find the best solution helped by 2-3 tools such as Tableau, Retools, Excel Dashboard, etc. - Introducing to customers related to new product or promotion while giving soft selling about Jiva’s services or input products such as seeds, pesticides, offtake or corn delivery - Escalating 3-15 issues per day and working together with other department to resolving customer issues - Creating daily and weekly reports by voice call and email through google sheet, spreadsheet, g-drive, and reported directly to Branch Manager and management.

  • Ruangguru
    • Indonesia
    • Education Administration Programs
    • 700 & Above Employee
    • Field Education Consultant
      • Mar 2021 - Apr 2021

      - Participated in the Sales Trainee Academy by Ruangguru (STAR) program batch 7 to be prepared as a Field Education Consultant/ Field Sales with cumulative product knowledge and roleplay classes scores of 90/100 - Conducted class by class presentations/webinars - Helped students in solving their educational problems and facilitated in providing the best learning tools or methods using Ruangguru products with a soft-selling basis - Participated in the Sales Trainee Academy by Ruangguru (STAR) program batch 7 to be prepared as a Field Education Consultant/ Field Sales with cumulative product knowledge and roleplay classes scores of 90/100 - Conducted class by class presentations/webinars - Helped students in solving their educational problems and facilitated in providing the best learning tools or methods using Ruangguru products with a soft-selling basis

  • Balai Benih Tanaman Pangan dan Hortikultura Wilayah Surakarta
    • Surakarta, Central Java, Indonesia
    • Field Assistant
      • Nov 2019 - Dec 2019

      As a field assistant in "Kebun Benih Padi Tegalgondo - Balai Benih Tanaman Pangan dan Hortikultura", there are several activities: - Conducted harvest and post-harvest management on rice seed production - Operated agricultural modern tools and machines such as combine harvester, tractor, blower or seed cleaner - Learned about seeds certification process - Attended and assisted company leader in presentation activities during student visits As a field assistant in "Kebun Benih Padi Tegalgondo - Balai Benih Tanaman Pangan dan Hortikultura", there are several activities: - Conducted harvest and post-harvest management on rice seed production - Operated agricultural modern tools and machines such as combine harvester, tractor, blower or seed cleaner - Learned about seeds certification process - Attended and assisted company leader in presentation activities during student visits

  • Universitas Sebelas Maret
    • Indonesia
    • Higher Education
    • 700 & Above Employee
    • Laboratory Assistant
      • Jul 2019 - Dec 2019

      As a laboratory assistant in the Tissue Culture Course at Agriculture Faculty of Sebelas Maret University, there are several activities: - Assisted and guided more than 100 students in a tissue culture course with 5 other assistants - Organized practice ranging from made tissue culture medium Murashige & Skoog (MS) and alternative medium instead of Vacin & Went medium (VW), initiation, subculture, and acclimatization for one semester/ 6 months As a laboratory assistant in the Tissue Culture Course at Agriculture Faculty of Sebelas Maret University, there are several activities: - Assisted and guided more than 100 students in a tissue culture course with 5 other assistants - Organized practice ranging from made tissue culture medium Murashige & Skoog (MS) and alternative medium instead of Vacin & Went medium (VW), initiation, subculture, and acclimatization for one semester/ 6 months

Education

  • Universitas Sebelas Maret
    Bachelor of Science in Agriculture, Agronomy
    2016 - 2020
  • Thai Nguyen University of Agriculture and Forestry Vietnam
    Bachelor's degree, Environmental Science
    2018 - 2019
  • SMA Negeri 1 Banjarnegara
    Mathematics and Science
    2013 - 2016

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