Experience

Available

• Information Technology & Services
• 200 - 300 Employee

• Transitioning | Network Engineer | Trainer

  • Jun 2019 - Present

  Technical Support Professional interested in network engineer roles.Opened to all opportunities in IT networking and training.



StarHub

• Singapore
• Telecommunications
• 700 & Above Employee

• Technical Support Professional (Business Support)

  • Nov 2005 - Jun 2019

  • Delivered technical support to corporate and wholesale customers via telephone and email, for Internet and leased line connectivity services• Communicated with users from a variety of technical proficiencies, ranging from technical gurus to the less-savvy IT users• Explained technical solutions and walked through basic troubleshooting tasks with customers• Evaluated customer technical problems and worked with other business units to resolve escalated fault incidents and service delivery issuesKey achievements:• Recognised by management for good work performance and was promoted from Technical Support Analyst to Technical Support Executive position• Demonstrated technical competency and earned to be the Subject Master Expert and Technical Trainer• Developed and conducted training initiatives for Technical Support Analysts• Trained and coached 52 new hires to better improve their efficiency and competency as Technical Support Analysts• Created support documentation that empowered and enabled the technical support team to extend skills, leverage system features and find resolutions to customer problems

• Technical Support Analyst (Cable TV residential)

  • Jan 2003 - Oct 2005



Institue of Molecular and Cell Biology

• Research Services
• 1 - 100 Employee

• Technical Officer

  • Sep 1997 - Jun 1998