Christos Charistas
Managing Consultant, Digital Business Solutions at NTT DATA Deutschland GmbH- Claim this Profile
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German Native or bilingual proficiency
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Greek Native or bilingual proficiency
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English Full professional proficiency
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Japanese Elementary proficiency
Topline Score
Bio
Credentials
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Agile Project Management: Comparing Agile Tools
LinkedInFeb, 2018- Oct, 2024 -
Advanced Microsoft Project
LinkedIn -
Apttus 201 CLM Essentials Certification
Apttus -
Certified ScrumMaster® (CSM®)
Scrum Alliance -
Foundations of IT Security: Operating System Security
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ITIL® V3 Foundation Certificate in IT Service Management
AXELOS Global Best Practice -
Microsoft® Project 2016: Essential Training
LinkedIn -
Project Management Professional (PMP)
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Salesforce Certified Administrator
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Salesforce Certified Community Cloud Consultant
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Salesforce Certified Data Architecture & Management Designer
Salesforce -
Salesforce Certified Field Service Lightning Consultant
Salesforce -
Salesforce Certified Platform App Builder
Salesforce -
Salesforce Certified Sales Cloud Consultant
Salesforce -
Salesforce Certified Service Cloud Consultant
Salesforce
Experience
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NTT DATA DACH
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Germany
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IT Services and IT Consulting
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700 & Above Employee
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Managing Consultant, Digital Business Solutions
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Jul 2019 - Present
Responsible for planning and executing complex Business and IT Projects (both agile and hybrid waterfall/agile delivery approach) within budget, quality and time. - Consulting and Implementation of Digital Business Solutions, focused on Salesforce CRM projects for customer facing business solutions in the Transport, Manufacturing, Telecommunications, Automotive and Energy Industries.- Application Development, IT Modernization and Integration.- International cooperation with distributed business units within the NTT Group in tendering and delivery (near- and offshore)- Cooperation with Key Account Management for achieving long-term customer loyalty and development- Support in customer initiatives as Managing Consultant and Senior Business Analyst- Advising customers on interface functionality between IT and the specialist area- Design, analysis, improvement of specialized processes, development of concepts at higher management level- Building customer relationships and managing the intersection between NTT DATA and the customer- Participation in bidding teams (responsibility for the technical proposal preparation, identification of solution alternatives, creation of cost estimates)
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Lead Consultant, Digital Business Solutions
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Jul 2017 - Jun 2019
Consulting and Implementation of Digital Business Solutions, focused on Salesforce CRM projects for customer facing business solutions in the Transport, Manufacturing, Telecommunications and Energy Industries.• Translating business needs into technology requirements and determining conditions of satisfaction for stakeholders. • Managing client engagements and the overall relationship to ensure customer success and support for follow on business. • Supporting sales for acquiring new customers as well as driving scoping activities and SOW development for existing clients.• Helping to establish critical path, milestones, delivery dates, and review client deliverables to ensure they meet client acceptance criteria.• Providing leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met.• Establishing project test strategy, methodologies, test plans as well as assisting with test execution.• Providing best practices and presenting additional opportunities to further leverage Salesforce and the Force.com platform.• Executing solution design activities such as data mapping, object modeling, page layout design and rule logic definitions.• Executing testing and validation to ensure that the Salesforce configuration meets the business requirements and solution design.
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IT and CRM Consultant
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Sep 2016 - Jun 2017
Consulted businesses on contract basis in cloud, infrastructure, web and security solutions. Lead IT projects and managed teams which built ultimately highly available IT infrastructure and services, strengthened data security, modernized communications & optimized web presence. CRM and VoIP Solutions.• Implemented business solutions such as CRM, ERP and cloud services to commercial managements.• Compiled statement of work (SOW) and coordinated IT & Business Process Optimization (BPO) projects.• Remodelled internet presence such as websites and social media accounts.• Designed VoIP and PBX communication solutions.• Engaged in IT financial management and handled vendor communications and procurement.
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Meli Group
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Greece
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Travel Arrangements
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1 - 100 Employee
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IT Manager
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2007 - Sep 2016
Delivered projects for IT services & customer facing business solutions, Salesforce CRM and Enterprise Mobility. Engaged in complex IT infrastructure projects and overviewed the SDLC for internal software projects. Translated business needs into technology requirements, compiled statements of work (SOW) and determined conditions of satisfaction for stakeholders. • Managed international teams, stakeholders and executive relationship for IT and BPO projects. • Overviewed project scope, scheduling and budget as per PMI practices. • Controlled project performance, milestones and deliverables. Updated project documentation.• Managed procurement. Performed contracts administration and negotiation with vendors.• Engaged in financial management, resource management and project personnel on-boarding / rolling-off.• Identified strategic business development opportunities. Proposed and implemented solutions.• Executed IT service management, implementation, transition and support as per ITIL framework. • Performed system and network administration.• Participated in brand management ensured proper use of corporate identity (CI) in all published media.• Trained staff and created training material for employees and customers.
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IT Infrastructure and Web Consultant
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2003 - 2011
Consulted businesses on contract basis in cloud, infrastructure, web and security solutions. Lead IT projects and managed teams which built ultimately highly available IT infrastructure and services, strengthened data security, modernized communications & optimized web presence. • Implemented business solutions such as CRM, ERP and cloud services to commercial managements.• Compiled statement of work (SOW) and coordinated IT & Business Process Optimization (BPO) projects.• Remodelled internet presence such as websites and social media accounts.• Engaged in IT financial management and handled vendor communications and procurement.
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Technical Documentation Editor
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2005 - 2008
Edited technical documentation and translating transcripts in Greek, German and English. Edited technical documentation and translating transcripts in Greek, German and English.
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Education
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2000 - 2006
Aristotle University of Thessaloniki
BSc, Computer Science
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