Experience

FlexiBees

• Singapore
• Human Resources
• 1 - 100 Employee

• Business Development Lead

  • May 2022 - Present

   Leading a team of business development manager. Responsible for all aspects of team management like driving their performance, handling escalations, help in deal closures. Reaching out to prospects, pitching the service offering, submitting proposals, negotiating on pricing & closing sales Understanding client requirement well & giving necessary inputs to recruitment for short listing right kind of profiles. Coordinating with legal on getting client contract signed & ensuring timely joining of candidates Regularly updating the CRM & tech portal on the leads status & conversions. Maintaining & building sales pipelines Client servicing & relationship building & getting more business from existing client Show less

• Business Development Manager

  • Oct 2020 - Apr 2022

  Reaching out to prospects, pitching the service offering, submitting proposals, negotiating on pricing & closing sales Understanding client requirement well & giving necessary inputs to recruitment for short listing right kind of profiles. Coordinating with legal on getting client contract signed & ensuring timely joining of candidates Regularly updating the CRM & tech portal on the leads status & conversions. Maintaining & building sales pipelines Client servicing & relationship building & getting more business from existing client Show less



Idea Cellular Ltd

• India
• Telecommunications
• 700 & Above Employee

• Manager, Enterprise Strategy, Postpaid, Corporate Office

  • Nov 2014 - Mar 2017

   Creation of Enterprise dashboard covering detailed analysis of the RM (Relationship Manager) KPI’s  Project planning, roll out, implementation, training & governance Process improvement & enhancement of the way in which corporate customers were being currently serviced Monitoring & driving KPIs related to Corporate postpaid service delivery team Managing account escalation received from circle teams; IT automation & web enhancements as per customer needs

• Manager, National Relationship Manager, Enterprise Business, Corporate Office

  • Dec 2013 - Oct 2014

   Customer engagement by meeting senior leadership of corporate accounts on a regular basis Coordinating with circle relationship managers & assisting them in achieving their KRA’s Acting quickly on customer issues escalated by circle service team & ensuring timely closure Monitoring & driving Relationship managers KRA like Collection, retention, bad debt & revenue upselling

• Asst Manager, Relationship Manager -Enterprise Business, Mumbai circle

  • Oct 2010 - Nov 2013

   Acting as a single point of contact between the corporate customers and the company on all service related requests Entrusted with the responsibility of handling 85 corporate customers like ICICI bank, Bombay Dyeing, Parle agro to name a few Meeting the authorized signatory of the company regularly & organizing service camps Up selling and increasing VAS revenue generation (Blackberry, GPRS, Corporate Jingle, SMS Pack) in the existing accounts Monitoring health of the account by ensuring key parameters like collection, retention, bad debt etc are under control Show less



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• Deputy Manager,Revenue Assurance

  • Sep 2008 - Oct 2010

  o Acting as a single point of contact between the corporate customers and the company. o Ensuring quick resolution to any revenue related complaints or issues of the customer. o Monitoring & assuring continuous and smooth flow of revenue to the company. o Analysing the reason for revenue blockage and thereby providing solutions for the same. o Analyzing customer needs and providing customized solutions. o Interacting with customers on a regular basis to ensure best services to customers at all times. Show less



HDFC Ltd.(Home Loan)

• Summer Training/Internship

  • May 2007 - Jun 2007

  Underwent training on “Credit Appraisal of Home Loans customers." Carried out Research work on "Comparative Study of Housing Finance Institutions and internal analysis at HDFC Ltd”. Underwent training on “Credit Appraisal of Home Loans customers." Carried out Research work on "Comparative Study of Housing Finance Institutions and internal analysis at HDFC Ltd”.