Senior Test Analyst

• Oct 2020 - Present

Test Analyst

• May 2015 - Oct 2020

Test Lead on multiple Web based, Desktop Application based, and SQL Server projects of varying subjects, sizes, and complexity, including new and improved SQL MI reporting, data migration, and server migration.Dealing with various areas of the business from Business Analysts, Data Architects, and Project Managers to supporting User Acceptance Testing and Operational Acceptance Testing, and managing various other stakeholders.Creating a range of Testware, including Test Plans, Test Estimates (including maintaining in MS Project), Test Scripts, Defect logging and monitoring, and Test Completion Reports.Manual and automated test execution using SmartBear SoapUI, including data-driven test automation.Raising defects using Team Foundation Server and liaising with onshore and offshore developers, via Skype, Teams, and video conferencing.Initially specialising in SQL Database testing, including Data Warehousing ETLs, writing extensive reusable scripts to verify test results, and scrutinising developed code, including triggers, stored procedures, and scheduled jobs. Show less

Test Analyst

• Oct 2012 - May 2015

Assisting in the preparation of test plans, test conditions and test scripts ensuring high quality and accuracy is maintained through to software release.Preparing a test plan and test scripts to test each software component and demonstrate the business condition under test and the expected results.Providing feedback to the development/test team and ensuring the work is carried out in accordance with the schedule and the quality requirements.Providing estimates and feedback to the Software Development Manager for project scheduling purpose.Providing detailed description(s) of issues/defects identified, and where possible provide details of possible solutions. Show less

1st Line Support Engineer

• Mar 2011 - Oct 2012

Responsible for the resolution of incoming calls to the help desk, adhering to all service level agreements both internal and external, adopting relevant escalation procedures, and ensuring logs are resolved as per priority levels.Co-ordinating the resolution of support calls, ensuring there is adequate communication between the team and clients, identifying application bugs and escalating as necessary.Adopting a proactive approach towards the support logs, and ensuring clients have a complete update of outstanding calls and fixes on a regular basis.Extensive use of SQL and SQL Server, Cisco VPN, Microsoft RDP, and Citrix Systems Show less

Associate IT Consultant

• Jan 2009 - Mar 2011

Key responsibilities and achievements: Employed as an Associate to the company Comprehensive restructure and overhaul of website to use HTML, CSS, and PHP. Additions to the main site include WordPress, Simple Machines Forum, and Joomla Content Management. Ongoing development of company website, including research into different techniques and methodologies that can be deployed. The site also makes use of analysis software to improve its visibility and accessibility Providing assistance and advice on IT projects and Tender submissions Show less

Administration Assistant

• Nov 2006 - Mar 2011

Key responsibilities and achievements: Designed and implemented a Central Student Tracking System (Microsoft Access Database) which was successfully rolled-out to three other colleges Producing high standard documentation using a range of packages from Microsoft Office Providing statistical data and reports to meet crucial deadlines Providing general administrative support, and IT support when necessary Responsible for dealing with office expenses and petty cash Liaising with internal and external clients and partners over the phone, by direct contact and via email Show less

Sales Administrator

• Oct 2006 - Nov 2006

Key responsibilities and achievements: Management of international invoicing system Weekly sales figure analysis First point of call for telephone sales enquiries Key responsibilities and achievements: Management of international invoicing system Weekly sales figure analysis First point of call for telephone sales enquiries

Commercial Executive

• Apr 2004 - Sep 2006

Key responsibilities and achievements: Created and maintained a Microsoft Access Database, which collated and reported information regarding tender bids Monthly reporting of database analysis to the board of Directors and external organisations Creating internal sales reports and sales targets Preparing paper based and electronic versions of tender documents Key responsibilities and achievements: Created and maintained a Microsoft Access Database, which collated and reported information regarding tender bids Monthly reporting of database analysis to the board of Directors and external organisations Creating internal sales reports and sales targets Preparing paper based and electronic versions of tender documents