Manager Security Operations (Pan India)

• Apr 2021 - Present

Site Security Lead (Assistant Manager Security at Brookfield Properties)

• Aug 2018 - Jul 2020

 Worked with the Senior Management to understand & manage major or minor risk, Safety/Security breaches, issues in operations & critical areas, so as to develop and implement an effective risk & crisis management program against of Safety / Security / fire / health safety / leisure & food safety towards guests/tenants /staff /owners.  Handles all tenant company admin’s and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.  Conduct annually risk assessments & its reviews.  Conduct risk audits throughout to identify employee, generalablity, physical security & property and asset protection exposures and to develop plan to eliminate /minimize risk & produce audit report for management action plan to follow-ups.  Reviews & drive Risk Management Action Plan.  Identify training need across the property based on requirements and assist in the development of the training plans.  Support and mange & carry out risk management training & coaching session to deliver the training plans.  Support & manage standard evaluation process yearly and drive compliance to brand safety standard.  Supervise security staff, assign /monitor work assignments and provide training in life safety, first aid.  Ensure complete documentation and Police verification of vendor security personnel and periodically audit all contractors for ongoing compliance.  Develop and maintain working relationship with local Police & Fire department.  Handle emergency situations efficiently (i.e. fire, evacuations, customer complaints etc.)  Prepare & Implement Disaster & Emergency management plan including implementation of SEZ ERT- Emergency Response Team.  Conduct and supervise periodic training on weekly / monthly basis. Show less

Team Leader - Security

• Sep 2016 - Aug 2018

Key Responsibilities & Job Profile  Ensure quick and systematic investigation of unusual occurrences and initiate remedial steps to prevent a recurrence.  Responsible for co-ordination with external agencies for all special security arrangements.  Ensure compliance with policies, systems and procedures relating to security, develops & practices special emergency drills.  Ensure the safety and security of guests, employees and all property by providing constant vigil in and around the hotel.  Assists in reviewing the efficiency of all surveillance and fire systems in the hotel and recommends improvements.  Ensure adherence to organizational policies and standards by all subordinates.  Ensure safety and security of the hotel by controlling the entry or exit of unauthorized men and material.  Assists in the organization of work within the department, including assignments, time schedules and vacations of all staff.  Ensures that all records and documentations are maintained as per operational and organizational requirements.  Ensure proper key control procedures are followed.  Developing and maintaining liaisons with civil law enforcement authorities and fire department. Show less

Security Officer

• Aug 2013 - Aug 2016

❖ Responsible for Safety & security of hotel guest /staff and their belongings. ❖ Carry out investigation on receiving of complaints from guests/ staff. ❖ Responsible to carry out smooth operation of security. ❖ Look after day to day operation of security related issue. ❖ Keep strict control over hotel material which go out and received. ❖ Prepared monthly reports on outstanding get passes / security occurrence/ guest complaints ❖ Responsible to handle crisis situation in the hotel premises. ❖ Provide assistance to hotel staff in case of any emergency during office hours. ❖ Maintain good vendor management, deal, negotiate, and raise purchase order, in coordination with purchase department. ❖ Maintain regular follow up for the AMC’s with vendors, (Contract Security, CCTV, Stationary Wireless Sets, and Security Devices etc.) ❖ Main Porch Management. Show less

Security Executive

• Nov 2012 - Aug 2013

 Crisis Management  Trouble shooting  Customer service management  Team Management  Regulatory compliance  Persuasion, Negotiation & Closing Skills  Flexible and adaptable  Crisis Management  Trouble shooting  Customer service management  Team Management  Regulatory compliance  Persuasion, Negotiation & Closing Skills  Flexible and adaptable

Senior Security Assistant

• Jun 2010 - Oct 2012

Assist the smooth operation of security operations of the security team. Assist the smooth operation of security operations of the security team.

Security Assistant

• Oct 2008 - May 2010

Assist the smooth operation of security operations of the security team. Assist the smooth operation of security operations of the security team.