Experience

Zapier

• United States
• Software Development
• 700 & Above Employee

• Senior Technical Support Specialist

  • Nov 2022 - Present

• Customer Champion

  • Oct 2021 - Nov 2022



AFM, Local 802

• Entertainment
• 1 - 100 Employee

• French Hornist

  • Jul 2005 - Present

  Freelance and substitute positions: Broadway shows: Les Miserables, Wicked, Phantom of The Opera, South Pacific, Beauty and The Beast, Dr. Zhivago, Anastasia. Radio City Christmas Spectacular. Dr. Zhivago, the Original Broadway Cast Recording. New Jersey Symphony Orchestra, Orchestra of St. Lukes, The Philadelphia Pops, Tempesta di Mare, UBS Verbier Orchestra Freelance and substitute positions: Broadway shows: Les Miserables, Wicked, Phantom of The Opera, South Pacific, Beauty and The Beast, Dr. Zhivago, Anastasia. Radio City Christmas Spectacular. Dr. Zhivago, the Original Broadway Cast Recording. New Jersey Symphony Orchestra, Orchestra of St. Lukes, The Philadelphia Pops, Tempesta di Mare, UBS Verbier Orchestra



Chamber Orchestra of New York

• United States
• Musicians
• 1 - 100 Employee

• Principal Horn

  • Jan 2013 - Jul 2023



Knack

• Software Development
• 1 - 100 Employee

• Weekend Success Lead

  • Feb 2021 - Oct 2021



ICANotes LLC

• United States
• Mental Health Care
• 1 - 100 Employee

• Support Team

  • Jul 2020 - Feb 2021

  • Provide tier 1 phone, email, and chat support, from individual practices to multi-location inpatient facilities • Assist new users with onboarding, teach workflows as needed, and refer for trainings when appropriate • Achieved a 94% one day resolution rate in first 2 months in role • Above team average total tickets and chats handled and quality score in first 2 months in role • Generate and resolve 25 – 35 tickets per day, logging all customer interactions • Analyze and gather data for issue escalation and bug reports/data problems • Provide support for various integrated products and coordinate with external support teams as needed • General IT troubleshooting and connectivity diagnostics on a per-user basis • Operate within strict guidelines to preserve HIPAA compliance and protect patient data • Test and provide feedback to development/QA team on prerelease features Show less



Florida Grand Opera

• United States
• Performing Arts
• 1 - 100 Employee

• Horn

  • 2013 - 2020



Sarasota Opera

• Performing Arts
• 1 - 100 Employee

• Musician

  • 2017 - 2017

  2017 Season. 2017 Season.



OzoStudio Services

• IT Support/Consultant

  • 2010 - 2015

  • Provide remote software/hardware support via phone/remote desktop channels • Software and system configuration on various platforms (Windows/Mac/Linux) • Use FOSS (free open source software) to minimize spending and optimize workflows • Implement security measures for client protection using GPG/data encryption • Transfer and catalogue various analog audio/video sources to digital formats • Organize large-scale digital performance libraries • Maintain online accounts, password repositories and cloud services for clients • Assemble and implement redundant storage solutions for clients • Assemble and implement networking solutions for data pooling/sharing • General computer troubleshooting, upgrades and repair • Assemble custom hardware and software solutions for audio/video production • Audio recording, editing and mixing using Avid Pro Tools Show less



Philharmonic Orchestra of the Americas

• Musicians
• 1 - 100 Employee

• Principal Horn

  • 2009 - 2015

  Many tours to Mexico and local concerts in New York City. Two albums recorded for Sony Classical: Mi Alma Mexicana, and Travieso Carmesi. Many tours to Mexico and local concerts in New York City. Two albums recorded for Sony Classical: Mi Alma Mexicana, and Travieso Carmesi.



Radio City Christmas Spectacular

• New York, New York

• Musician

  • 2011 - 2012