Michael Gurney
Senior Enterprise Onboard Specialist at FareHarbor- Claim this Profile
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Bio
Robert Perry (RP)
It was a pleasure working alongside of Michael for 2 years at Uber Hawaii. We had a chance to impact Uber's business in Hawaii being the very first Brand Ambassadors hired. It was clear that Michael came from a startup background. Michael continually found new ways to improve Uber's operation. His passion for technology and helping others helped motivate the team of Brand Ambassadors. I look forward to watch Michael grow and succeed at his future endeavors.
Alex Conway
I had the pleasure of working with Michael in the past year during his time as a Partner Support Representative with Uber Honolulu. He has been an all-star Partner Support Representative by sourcing and onboarding new driver-partners and assisting our existing driver-partners be successful with the Uber Partner App. Besides his excellent work ethic and support skills, Michael bring’s a lot to the table. He consistently developed ways to improve processes and tactics that helped materially impact our growth. Michael has a special ability to connect well with people, which helped him to always meet/exceed the key performance metrics we used. Often Michael is at the the top of our leaderboards for Partner Support Reps across the West Coast. I am confident in Michael and he has my full recommendation.
Robert Perry (RP)
It was a pleasure working alongside of Michael for 2 years at Uber Hawaii. We had a chance to impact Uber's business in Hawaii being the very first Brand Ambassadors hired. It was clear that Michael came from a startup background. Michael continually found new ways to improve Uber's operation. His passion for technology and helping others helped motivate the team of Brand Ambassadors. I look forward to watch Michael grow and succeed at his future endeavors.
Alex Conway
I had the pleasure of working with Michael in the past year during his time as a Partner Support Representative with Uber Honolulu. He has been an all-star Partner Support Representative by sourcing and onboarding new driver-partners and assisting our existing driver-partners be successful with the Uber Partner App. Besides his excellent work ethic and support skills, Michael bring’s a lot to the table. He consistently developed ways to improve processes and tactics that helped materially impact our growth. Michael has a special ability to connect well with people, which helped him to always meet/exceed the key performance metrics we used. Often Michael is at the the top of our leaderboards for Partner Support Reps across the West Coast. I am confident in Michael and he has my full recommendation.
Robert Perry (RP)
It was a pleasure working alongside of Michael for 2 years at Uber Hawaii. We had a chance to impact Uber's business in Hawaii being the very first Brand Ambassadors hired. It was clear that Michael came from a startup background. Michael continually found new ways to improve Uber's operation. His passion for technology and helping others helped motivate the team of Brand Ambassadors. I look forward to watch Michael grow and succeed at his future endeavors.
Alex Conway
I had the pleasure of working with Michael in the past year during his time as a Partner Support Representative with Uber Honolulu. He has been an all-star Partner Support Representative by sourcing and onboarding new driver-partners and assisting our existing driver-partners be successful with the Uber Partner App. Besides his excellent work ethic and support skills, Michael bring’s a lot to the table. He consistently developed ways to improve processes and tactics that helped materially impact our growth. Michael has a special ability to connect well with people, which helped him to always meet/exceed the key performance metrics we used. Often Michael is at the the top of our leaderboards for Partner Support Reps across the West Coast. I am confident in Michael and he has my full recommendation.
Robert Perry (RP)
It was a pleasure working alongside of Michael for 2 years at Uber Hawaii. We had a chance to impact Uber's business in Hawaii being the very first Brand Ambassadors hired. It was clear that Michael came from a startup background. Michael continually found new ways to improve Uber's operation. His passion for technology and helping others helped motivate the team of Brand Ambassadors. I look forward to watch Michael grow and succeed at his future endeavors.
Alex Conway
I had the pleasure of working with Michael in the past year during his time as a Partner Support Representative with Uber Honolulu. He has been an all-star Partner Support Representative by sourcing and onboarding new driver-partners and assisting our existing driver-partners be successful with the Uber Partner App. Besides his excellent work ethic and support skills, Michael bring’s a lot to the table. He consistently developed ways to improve processes and tactics that helped materially impact our growth. Michael has a special ability to connect well with people, which helped him to always meet/exceed the key performance metrics we used. Often Michael is at the the top of our leaderboards for Partner Support Reps across the West Coast. I am confident in Michael and he has my full recommendation.
Experience
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FareHarbor
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Netherlands
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Travel Arrangements
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700 & Above Employee
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Senior Enterprise Onboard Specialist
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Aug 2023 - Present
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Enterprise Client Onboard Specialist
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Jan 2023 - Aug 2023
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Senior Client Onboard Specialist
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Dec 2018 - Aug 2023
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Client Onboarding Specialist
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Jan 2018 - Nov 2018
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Channel Development Executive
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Jun 2017 - Dec 2017
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Honolulu Star-Advertiser
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United States
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Newspaper Publishing
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100 - 200 Employee
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Account Executive
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May 2016 - May 2017
-Identified new business opportunities by identifying prospects and evaluating their needs in the visitor industry. Working directly with tour/attraction operators on marketing solutions across both print and digital channels. -Launched Oahu Publications first magazine called Drive on Hawaii, Maui, Oahu and Kauai. Responsible for over $100k in sales and numerous sales initiatives. - Maintained and grew Oahu Publications 101 Things to Do Magazine accounts and sales. Responsible for maintaining $1 million+ in year over year revenue. -Worked closely with small to large business owners and agencies to obtain revenue goals through the various travel publication advertising options available at Oahu Publications. -Helped optimize businesses in Hawaii with the leading travel website, Hawaii.com. Hawaii.com provides a third party channel to drive direct e-commerce and bookings for activities, attractions, retail, and accommodation companies. -In and out of the office communicator. Providing presentation & soft skills that honed in on marketing management, solutions, logical and problem-solving abilities. Show less
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Uber
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United States
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Internet Marketplace Platforms
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700 & Above Employee
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Partner Support Representative
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May 2015 - Apr 2016
Partner Support Representative-Deliver 5-star, in-person support for our partner drivers-Walk drivers through onboarding and all the tools to be successful Uber drivers-Help brand the Uber name and get drivers excited-Manage and operate the Uber signup processes and tools-Work with the Driver Operations team to streamline procedures-Build necessary spreadsheets and extract data -Extensive experience in ZenDesk, Excel, and Microsoft Office-Present Uber 101 and Uber Ed weekly to new and existing drivers (view in projects) Show less
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Brand Ambassador
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Apr 2014 - Apr 2016
Uber Brand Ambassador -Asset in growing the driver and rider supply in Honolulu, HI-Recruit drivers in person at pop-up events -Lead promotional rider pop-ups at events-Lead, manage and create new recruiting opportunities based on local community knowledge
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Fisheye Hawaii
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Honolulu, HI
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Founder and CEO
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Jan 2013 - Feb 2015
I launched Fisheye Hawaii in 2013. My company specialized in GoPro Hero camera’s and GoPro accessories. Fisheye Hawaii was a service and production company based out of Honolulu, Hawaii. Responsibilities: -Created brand awareness -Developed experimental online marketing campaigns -Strategically calculated social media campaigns on Instagram, Twitter, and Facebook -Established B2B partnerships within various Starwood hotels, local tour companies, and national corporations or organizations. All of which were long-term relationships. -Led B2C sales growth (doubled in revenue every month) -Led customer service relations -Co-designed company website -Co-designed all marketing materials -Managed several partner projects (view project section) Show less
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Pro Surf School Hawaii
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Waikiki Marriott
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Operations Manager
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Jan 2014 - Jun 2014
Store Manager for Pro Surf School Hawaii at the Waikiki Beach Marriott Resort and Spa -Brand development and awareness -Business plan and sales strategy development -Handled day to day tour scheduling -Managed week to week employee schedule -Managed social media outlets -Provide the first class customer service -Leadership role included training existing and new employees Store Manager for Pro Surf School Hawaii at the Waikiki Beach Marriott Resort and Spa -Brand development and awareness -Business plan and sales strategy development -Handled day to day tour scheduling -Managed week to week employee schedule -Managed social media outlets -Provide the first class customer service -Leadership role included training existing and new employees
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Education
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2010 - 2015
University of Hawaii at Manoa
Bachelor of Arts (B.A.), Economics -
2005 - 2010
Mid-Pacific
HS Degree
Community
