Manager, Technical Services and Project Implementation Coordination

• Jun 2021 - Present

Technical Support and Implementation Specialist

• Sep 2020 - Present

- Assist the business development team during pre-sales, including presentation, technical sales presentations, demonstrations, and solution and project design.- Customer solution design and implementation.- Implement and support customer’s server/storage infrastructure and virtual environment.- Provide system administration and support in the various operating systems.

Chief Operating Officer

• May 2018 - Sep 2020

- Responsible for the delivery of all software and technical projects.- Weekly reporting on status of projects to the executive committee.- Design and implement business strategies, plans and procedures.- Preparation of budgets and forecasts.- Recruitment of staff.- Recruitment, Coaching and mentoring employees at different levels from software developers to business people and managers.- Providing consultancy to company directors on new business and company growth.- Handling of government tendering reply process from filtering of tenders to work on to submission of tenders.- Set comprehensive goals for performance and growth.- Establish policies that promote the company’s culture and vision.- Oversee daily operations of the company.- Lead employees to encourage maximum performance and dedication.- Evaluate performance by analysing and interpreting data and metrics.- Assist the CEO in improving profitability.- Manage relationships with clients, partners and vendors.- Had a fundamental role in the transformation of the company over the past 2 years. Show less

Head of Engineering and Infrastructure

• Sep 1999 - May 2018

- Oversee delivery of Engineering/Infrastructure projects.- Develop yearly budgetary forecasts for the department and ensure forecasts meet corporateguidelines.- Issue monthly management score card and sales reports.- Part of team that creates short- and long-term department objectives in accordance with company goals.- Ensure that spares and support logistics meet demands set by maintenance contracts for over thirty contracted clients.- Manage a team of seven technicians, four engineers and two administrative staff.- Responsible that Service Level Agreements are met.- Oversee daily support issues.- Keep up to date with new technology advances to train staff to meet new challenges and be able to sell new products.- Develop account management of key clients, build solution proposals and reply to tender bids.- Develop and nurture solid relationships with existing and new customers.- Develop and maintain relationship with partners such as HPE and Oracle. Show less

Assistant Manager, Engineering Services

• Sep 1998 - Sep 1999

- Supported the Manager on support issues and account management.- Assisted the Manager during the contractual stage of the Electoral System. Eventually was responsible for the successful design and implementation of the project.- Offered technical support to key clients.- Performed installations on UNIX, OpenVMS, Microsoft Windows NT/2000 systems, Networking and TCP/IP.

Systems Engineer

• Sep 1994 - Sep 1998

- Gained experience on IT projects.- Attended training on UNIX and OpenVMS systems and was responsible for support of these systems.- Designed new Lotto system for the Department of Public Lotto.- Installed Wide Area Network at Telemalta Corporation, nowadays known as GO.- Installed and was responsible for the Terranet Pilot Project, which later has developed into Maltanet, which today is part of GO.

Junior Biomedical Engineer

• Jun 1994 - Sep 1994

- Assisted in the repair and inspection of faulty equipment. - Assisted in the maintenance of essential services. - Started the compilation of a service database to keep track of repair work done on faulty equipment. - Assisted in the repair and inspection of faulty equipment. - Assisted in the maintenance of essential services. - Started the compilation of a service database to keep track of repair work done on faulty equipment.