Claudia Agius
Compliance Team Leader at Trust Payments- Claim this Profile
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Bio
Angelo Agius
Claudia is an outgoing person, with a very nice character, very handsome and friendly. Her character.simply makes you love her, even when she is under pressure or some tension. She has considerable experience in business management. She ran a very lucrative business with a big turnover, almost on her own, dealing with imports, direct oulets and wholesale distribution. She has attended to commercial fairs and business conferences abroad. Her strong memory of events and actions makes her superb. She is well versed in business communication oral and written and knows many computer applications, including accounting systems and internet. She is very faithful to her duties and can be trusted blindly. She is very good at performing arts, public speech and conference chairing. She is frequently offered acting parts in local theatrical and serial productions on local TV. Angelo Agius ACIS., ASCA, CSA Chartered Administrator (UK) Qualified Accountant (UK)
Angelo Agius
Claudia is an outgoing person, with a very nice character, very handsome and friendly. Her character.simply makes you love her, even when she is under pressure or some tension. She has considerable experience in business management. She ran a very lucrative business with a big turnover, almost on her own, dealing with imports, direct oulets and wholesale distribution. She has attended to commercial fairs and business conferences abroad. Her strong memory of events and actions makes her superb. She is well versed in business communication oral and written and knows many computer applications, including accounting systems and internet. She is very faithful to her duties and can be trusted blindly. She is very good at performing arts, public speech and conference chairing. She is frequently offered acting parts in local theatrical and serial productions on local TV. Angelo Agius ACIS., ASCA, CSA Chartered Administrator (UK) Qualified Accountant (UK)
Angelo Agius
Claudia is an outgoing person, with a very nice character, very handsome and friendly. Her character.simply makes you love her, even when she is under pressure or some tension. She has considerable experience in business management. She ran a very lucrative business with a big turnover, almost on her own, dealing with imports, direct oulets and wholesale distribution. She has attended to commercial fairs and business conferences abroad. Her strong memory of events and actions makes her superb. She is well versed in business communication oral and written and knows many computer applications, including accounting systems and internet. She is very faithful to her duties and can be trusted blindly. She is very good at performing arts, public speech and conference chairing. She is frequently offered acting parts in local theatrical and serial productions on local TV. Angelo Agius ACIS., ASCA, CSA Chartered Administrator (UK) Qualified Accountant (UK)
Angelo Agius
Claudia is an outgoing person, with a very nice character, very handsome and friendly. Her character.simply makes you love her, even when she is under pressure or some tension. She has considerable experience in business management. She ran a very lucrative business with a big turnover, almost on her own, dealing with imports, direct oulets and wholesale distribution. She has attended to commercial fairs and business conferences abroad. Her strong memory of events and actions makes her superb. She is well versed in business communication oral and written and knows many computer applications, including accounting systems and internet. She is very faithful to her duties and can be trusted blindly. She is very good at performing arts, public speech and conference chairing. She is frequently offered acting parts in local theatrical and serial productions on local TV. Angelo Agius ACIS., ASCA, CSA Chartered Administrator (UK) Qualified Accountant (UK)
Credentials
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Merchant Monitoring
Web ShieldAug, 2022- Nov, 2024 -
Certificate in Anti-Money Laundering and Funding of Terrorism
LEAD Training ServicesAug, 2020- Nov, 2024 -
Extended Diploma in Business
MCAST Institute of Business Management and Commerce
Experience
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Trust Payments
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United Kingdom
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Financial Services
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300 - 400 Employee
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Compliance Team Leader
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Dec 2021 - Present
o Fully responsible for the end-end process of the ongoing monitoring processo Deliver of training sessions. o Research and understand AML typologies and then apply the characteristics to interrogate transaction data to identify unusual activity. o Undertake risk assessment and risk management, and determine the ML/FT risks to which the applicant for business exposes and identify the applicable level of CDD to mitigate those risks. o Assist the Compliance Manager, Head of Compliance and the Chief Compliance Officer in implementing a comprehensive and risk based approach, an analysis of money laundering and terrorism financial risks across portfolio and operational exposed to the institution. o Manage the Compliance Ongoing monitoring Team and ensure resources are adequate to cater for business needs. o Coach and mentor the Compliance Ongoing monitoring Team and keeping them updated with the latest AML/CFT and TPML changes. o Supervise internal and external queries regarding ongoing monitoring to ensure these are handled efficiently and within a timely manner. o Be the point of reference with Compliance with regards to Ongoing Monitoring including: o Customer Reviews -Interrogate transaction data to identify unusual activity - Monitoring for possible websites with content violations, reputational scan, AML individuals and Business scan - Ensure Merchant outlet location is compliant with the schemes rules - Monitoring of transactions in relation to High Risk Merchants - Enhanced review of merchants when investigation is required - Carry out periodic reviews, and where necessary on-site visits, of all registered business partners and submission of report to Management of above reviews. Show less
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Compliance Officer
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Jan 2020 - Nov 2021
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Trust Payments
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United Kingdom
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Financial Services
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300 - 400 Employee
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Customer Support Officer
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Oct 2018 - Oct 2019
o Tackle internal and external queries accordingly and when required escalate them to other departments. o Perform testing on new customer support functions and provide feedback accordingly. o Deal with merchant's daily queries - provide reconciliations, breakdowns of fees - explanation of negative balances. o Deal with OmniPay queries - activate RAM accounts, guide and train merchants how to use OmniPay. o Issue contract to merchants and PSPs via DocuSign and escalate queries about contract to other departments when required. o Handling overall queries concerning OmniPay, keeping up with deadlines with maximum efficiency. o Handle Account Managers queries, handle merchant account changes or any other related queries. o Following up with other departments such as Sales/Risk/Compliance on merchant changes/boarding/terminations and other related stages. o Communicate with Finance in relation to payments and any other financial queries. Show less
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Sales & After-Sales
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Jul 2016 - May 2018
o Technicians Appointment Scheduling. o Assist customers via telephone or emails. o Following up on customers and ensure product satisfaction. o Quotations. o Set Applications for customer. o Planning of manager's appointments. o Products illustrations and guidance. o Handling Complaints. o Handling of payments and liaise with accounts department. o Technicians Appointment Scheduling. o Assist customers via telephone or emails. o Following up on customers and ensure product satisfaction. o Quotations. o Set Applications for customer. o Planning of manager's appointments. o Products illustrations and guidance. o Handling Complaints. o Handling of payments and liaise with accounts department.
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Manager
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2012 - 2017
o Take care of day to day activities of the business. o Training and supervising of employees. o Direct contact with Educational Institutions, Public Library, Distributors, Suppliers and Ministry of Education. o Manage Customer service and After Sales. o Training and supervising of employees. o Shop Organisation. o Stock management and order stock. o Cash Management. o Manage orders and distribution. o Check orders and input them into the system. o Quotations. o Publishing and distribution of books. o Creating Promotional Campaigns. Show less
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Education
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2014 - 2016
MCAST Business Management and Commerce
Business, Management, Marketing, and Related Support Services -
2009 - 2011
MCAST Institute of Art & Design
Foundation Certificate in Art and Design
Community
