Experience

Buzz Web Media

• Australia
• Advertising Services
• 1 - 100 Employee

• Team Coordinator (WEXPO)

  • Jul 2023 - Present



DRAc On-Time Delivery Services

• Records Administrator

  • 2023 - Present

• Administrative Manager

  • 2018 - 2023

  • Supported end-to-end recruitment process, including shortlisting, interviewing, evaluation, job offer, onboarding, and performance evaluation, for 15 high-performing employees at a $2m+ revenue company.• Led and coached a team of 4 (data entry, administration). Acted as point-of-contact for HR-related queries for all employees.• Carefully managed employee database for a team of 50+, reporting to the Operations Manager.• Developed improved process documents, procedures, and templates for training/ HR processes and report generation, which reduced redundant tasks and backlogs and increased efficiency by ~30%+.• Recommended organisational restructuring (e.g., the appointment of team leaders per area), saving the business an estimated $80k annually.• Introduced streamlined internal communication channel, standardised communication templates/guidelines, and monthly cross-functional team meetings, improving professionalism and operations.• Worked with the Finance and Operations Managers to develop accurate and realistic budgets, resulting in a ~5% improvement in budget accuracy. Show less



AdGrowth Solutions

• Sydney, New South Wales, Australia

• Lead Generation

  • Jun 2023 - Aug 2023

  • Identified and targeted new leads in the HVAC industry, boosting the sales pipeline by ~20%+. • Identified and targeted new leads in the HVAC industry, boosting the sales pipeline by ~20%+.



Connect Hearing Australia

• Australia
• Wellness and Fitness Services
• 100 - 200 Employee

• Customer Care Consultant

  • Jan 2023 - Jul 2023

  • Worked in a team of 10 to handle up to 300+ inbound and outbound calls per day using benefit-selling techniques and booked up to 20+ complimentary hearing tests per day, resulting in ~30%+ increase in sales revenue. • Worked in a team of 10 to handle up to 300+ inbound and outbound calls per day using benefit-selling techniques and booked up to 20+ complimentary hearing tests per day, resulting in ~30%+ increase in sales revenue.



St Patrick's Business Students' Society

• Australia
• E-Learning Providers

• Professional Development Director

  • Feb 2022 - Nov 2022

  • Worked closely with the society’s President to promote 5 professional development and networking events (e.g. Women of Business Brunch) to 300+ commerce students, boosting engagement by ~20%+. • Worked closely with the society’s President to promote 5 professional development and networking events (e.g. Women of Business Brunch) to 300+ commerce students, boosting engagement by ~20%+.



Cisco

• United States
• Software Development
• 700 & Above Employee

• Customer Success Mentee [Cisco MentorMe Program 2022]

  • Aug 2022 - Oct 2022

  • Engaged in a 3-month mentorship program with a seasoned Customer Success Executive at Cisco, receiving personalised guidance and support to enhance my professional growth. • Collaborated with my mentor to establish clear goals and objectives for the mentorship program, focusing on strengthening customer relationships and improving customer success strategies. • Leveraged the expertise of my mentor to gain insights into best practices in customer success, such as effective onboarding, adoption strategies, and proactive customer engagement. • Honed client relations skills and knowledge, gaining a deep understanding of effective client communication and relationship-building strategies. • Explored various aspects of customer success, including product adoption and customer health monitoring, under the mentorship of a seasoned professional, gaining a comprehensive understanding of the customer lifecycle. • Gained invaluable insights into the tech industry's dynamics, trends, and best practices, equipping me with a deeper understanding of the industry's dynamics, which I can apply to my future career transition. About the program: Cisco MentorMe is a mentoring program for female-identifying University students with a keen passion for technology (not limited to those studying technical disciplines). Students are paired up with a Cisco Employee who will be their mentor for the duration of the program. The program also includes a 2-hour session each week on various topics, including learning about different job roles, becoming job-ready, understanding your strengths, and hearing from senior leaders about their career journeys. Show less



Wolf Business Centre - Telstra Partner

• Australia
• Appliances, Electrical, and Electronics Manufacturing

• Telstra Customer Advisor

  • Feb 2022 - Sep 2022

  • Resolved 30+ customer queries and concerns per day in a timely manner, achieving a 90% customer satisfaction rating based on post-interaction surveys. • Demonstrated strong organisational skills in inventory management, reducing stock discrepancies by ~20% and ensuring product availability. • Resolved 30+ customer queries and concerns per day in a timely manner, achieving a 90% customer satisfaction rating based on post-interaction surveys. • Demonstrated strong organisational skills in inventory management, reducing stock discrepancies by ~20% and ensuring product availability.



franked.io

• Australia
• Professional Training and Coaching
• 1 - 100 Employee

• Graduate Participant- Interchange 2022

  • Jul 2022 - Aug 2022

  • Worked closely with an experienced mentor and collaborated with an inter-university and cross-cultural team of 5 to craft a winning conceptual Minimum Viable Product (MVP) that would leverage AI technology to address a pressing issue. Our team secured 1st place in the INTERCHANGE 2022 pitch night competition. About the program: INTERCHANGE is a Study NSW Partner Project with seven outstanding Educational Institutes. 150 international and local students have a one-of-a-kind theoretical and practical employability learning platform where they can establish and extend their local and international networks. Over 2.5 weeks, inter-institute teams would create a simulated start-up, identifying and addressing real-life problems facing humanity. Previous participants and professional industry experts would support and mentor the student teams. Students would work and ideate virtually and in person, learning and applying the latest technology tools. Show less



Global Victoria

• Australia
• International Trade and Development
• 1 - 100 Employee

• Market Research Student Consultant

  • Apr 2022 - Apr 2022

  • Led a team of 5 to consult the Trade Director of a state government trade agency on developing an export guide for Victorian businesses entering the UK tech market. This resulted to a successful bilateral trade relationship. About the program: Delivered entirely virtually in partnership with Practera, the Global Victoria Intellect Program (GVIP) is a two-week program providing Victorian export businesses with an invaluable opportunity to gain market research intelligence from student teams at Victorian universities. Organisations will be allocated student teams (hand-selected by Global Victoria) with a robust understanding of international markets to work on delivering valuable market research. Teams will be guided through a structured online market research process to generate beneficial insights and data relevant to your company brief and market of interest. Show less



Early Bird Delivery Services

• Cebu, Central Visayas, Philippines

• Business Partner | Administrative In-Charge

  • May 2018 - Feb 2022

  • Managed daily administrative tasks, including scheduling, correspondence, and document preparation, ensuring smooth operations of the business. • Implemented an electronic document management system, reducing paper usage by 50% and improving document retrieval time. Implemented a task management system, improving prioritisation and ensuring timely completion of administrative tasks. • Developed and implemented standardised templates and checklists for administrative tasks, improving consistency and reducing errors by 30%. • Assisted with basic financial tasks such as budgeting, expense tracking, and invoice processing, ensuring accurate financial records and timely payments. Show less



Smart Communications, Inc.

• Philippines
• Telecommunications
• 700 & Above Employee

• Customer Relations & Sales Officer

  • Mar 2018 - Sep 2020

  Chief Revenue Office - Postpaid Sales & Ops 𝘉𝘳𝘢𝘯𝘥𝘴: 𝘚𝘶𝘯 𝘊𝘦𝘭𝘭𝘶𝘭𝘢𝘳 𝘢𝘯𝘥 𝘚𝘮𝘢𝘳𝘵 𝘉𝘳𝘰 [𝘳𝘦𝘵𝘢𝘪𝘭 𝘢𝘯𝘥 𝘤𝘰𝘳𝘱𝘰𝘳𝘢𝘵𝘦] • Consulted ~50+ retail and corporate clients per day to identify their needs, build rapport, and sell fit-for-purpose telecommunications products, boosting sales revenue by ~25%+. • Resolved customer issues and escalated concerns promptly, resulting in a ~90%+ customer query resolution rate and improved customer loyalty. Recognition/ commendation from the team leader: • Top Team Member (August to December 2018) Awards/ recognition received for outstanding achievement of 186% activation (New Connect & Retention) vs targets for 2019: • Top Sales Performer (Big Branch- Regional) • Top Customer Relations Officer (Medium Branch- National) Show less



Development Consulting Group Co.

• Cebu, Central Visayas, Philippines

• Project-based Administrator

  • Oct 2017 - Mar 2018

  • Worked closely with a Consultant to perform local government performance sentiment analysis, including data analysis using IBM SPSS Statistics and Excel, project management, and reporting. • Worked closely with a Consultant to perform local government performance sentiment analysis, including data analysis using IBM SPSS Statistics and Excel, project management, and reporting.



Virtual Staff Save Inc

• Philippines
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Content Writer

  • Jan 2018 - Feb 2018

  • Delivered 15-20 articles per week for service industries, meeting all specified requirements and achieving a 100% completion rate within the given deadlines. Article types completed: UAW, Standard, DYA, LinkVine, Go Articles, Isnare Articles, Web 2.0, WW2.0, PR3- SITE (a standard 500 Article), and High-Quality Manual (HQ) Posting. • Delivered 15-20 articles per week for service industries, meeting all specified requirements and achieving a 100% completion rate within the given deadlines. Article types completed: UAW, Standard, DYA, LinkVine, Go Articles, Isnare Articles, Web 2.0, WW2.0, PR3- SITE (a standard 500 Article), and High-Quality Manual (HQ) Posting.



Sparkles&Lily

• Philippines

• Proprietor

  • 2015 - 2018

  Personal project for learning purposes. Successfully launched and operated an online store utilising contemporary business models, specialising in fashion accessories and gift items for young adult women. • Developed strategic partnerships with reliable suppliers, expanding product range by ~50%. • Utilised website-building tools, such as Wix and WooCommerce, to successfully build and manage a professional and user-friendly online store and website that boosted sales conversion rates/ • Implemented targeted social media strategies, gaining 500+ followers and achieving a ~30% increase in social media-driven sales after 12 months of revamping. • Maintained a rating of 4.5 out of 5 based on customer reviews and feedback. • Streamlined order fulfilment processes, achieving a ~95% order fulfilment rate. Show less



Freelance

• Philippines

• Freelance Content Writer

  • Jun 2017 - Sep 2017

  Freelance/ sideline while on my final term of my undergraduate studies. • Delivered 5-10 articles per week, meeting all specified requirements and achieving a 100% completion rate within the given deadlines. Article types completed: UAW, Standard, DYA, LinkVine, Go Articles, Isnare Articles, Web 2.0, WW2.0, PR3- SITE (a standard 500 Article), and High-Quality Manual (HQ) Posting. Freelance/ sideline while on my final term of my undergraduate studies. • Delivered 5-10 articles per week, meeting all specified requirements and achieving a 100% completion rate within the given deadlines. Article types completed: UAW, Standard, DYA, LinkVine, Go Articles, Isnare Articles, Web 2.0, WW2.0, PR3- SITE (a standard 500 Article), and High-Quality Manual (HQ) Posting.



DRAC Forwarding Services

• Cebu, Central Visayas, Philippines

• Management Assistant

  • Nov 2012 - Jun 2017

  • Meticulously performed encoding tasks, accurately transcribing and entering data in computer applications, resulting in a ~90%+ accuracy rate and improved data integrity. • Assisted in preparing and editing reports, presentations, and other business documents, ensuring accuracy and professionalism in all communications, reporting to the owner/ management. • Spearheaded 3 client-facing business review presentations on behalf of the management, fostering client relationships and garnering positive feedback. • Implemented efficient scheduling and calendar management systems, resulting in a ~20% reduction in scheduling conflicts and improved time management for the management/ owners. Show less



TESDA: Technical Education and Skills Development Authority

• Philippines
• Education Administration Programs
• 400 - 500 Employee

• Customer Support Administrator

  • Nov 2016 - Feb 2017

  This internship/ OJT experience was required as part of my undergraduate course's syllabus. For 3 months, I was assigned to the Scholarship & MIS units at TESDA provincial office, reporting to the unit's supervisor. • Resolved inquiries and issues promptly, achieving a ~95% query response rate within 24 hours and contributing to a ~10% increase in customer satisfaction. • Introduced time-saving techniques, e.g. creating templates for common and routine administrative tasks, resulting in a ~30% reduction in response time for internal inquiries and enhanced teamwork. Show less



Securezza Enterprise

• Cebu, Central Visayas, Philippines

• Co-Owner

  • 2016 - 2017

  Business Plan capstone project- from conceptual planning to proposal to implementation. • Collaborated with a team of 12 business students to develop a comprehensive business plan, outlining the objectives, target market, and marketing strategies. • Implemented effective sales and promotional strategies, leading to a ~50% increase in product awareness among the student body and generating around $2,000 in sales within the product duration. • Gained 500+ Facebook followers within the project timeframe through organic social media strategies, increasing brand visibility and engagement. • Collaborated with the management team of 5 and accounting experts to effectively manage finances and accurately track expenses and revenue, resulting in a ~25% profit margin and a $1,000+ dollars net income for the business ABOUT SECUREZZA ENTERPRISE: "Your Security in Disguise" Mission: To produce a simple, handy, good quality, yet affordable product that can be utilised and transformed in various ways to provide security in disguise and undeniable comfort to its users. Show less



Technowise 360

• Retail Apparel and Fashion
• 1 - 100 Employee

• Commission Sales Associate

  • 2016 - 2016



Confidential

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Administrative Assistant Intern

  • 2015 - 2015