Member Engagement Specialist

• Apr 2022 - Present

Member Engagement Specialist

• Apr 2022 - Mar 2023

Seeking Employment

• Jul 2021 - Mar 2023

Behavioral Health System Navigator

• Feb 2018 - Jul 2021

• Operated and managed agency ProviderOne account as System Administrator. • Facilitated partnerships with regional Managed Care Organizations (MCOs), including contracts, MOUs, provider agreements, and fee-schedule negotiations. • Worked closely with community behavioral health providers to formalize relationships between education and healthcare systems. • Participated in regional Accountable Communities of Health collaboratives for the purpose of Medicaid transformation and integration. • Collaborated with OSPI and HCA to create recommendations regarding the WA Medicaid (Title XIX) State Plan to maximize reimbursement opportunities within the education system. • Insured proper licensing and provider credentialing process with each MCO. • Developed and implemented new clinical employee orientation for licensed program to meet Department of Health (DOH) requirements. • Assisted NEWESD101 in attaining Behavioral Health Agency licensure, and certification for Mental Health Services. • Advised NEWESD101 with creation and implementation of policies and procedures - to ensure compliance with required WACs and RCWs. • Assisted licensed department with audits and inspections conducted by the DOH. • Evaluated Electronic Health Record (EHR) systems and options for licensed department records, information sharing, and insurance billing. • Coordinated School-Based Health Care Services (SBHS) program implementation including development of district MOUs, and billing through 3rd party agency. • Collaborated with the Mental Health Liaison for Kaiser Permanente grant - Scaling Comprehensive School-based Behavioral Health. • Worked closely with agency Threat Assessment Coordinator for the purpose of integrating safety and behavioral health systems. • Developed positive relationships with schools and districts for the purpose of coordinating appropriate behavioral health services. • Assisted school partners with development of mental health support and suicide prevention protocols

Wraparound Coordinator / Family Support Specialist

• Feb 2016 - Feb 2018

• Provided 24 hour crisis intervention support and response services to a variety of community based programs • Coordinated cross-systems involvement to develop and support behavioral health services to clients in accordance with state Medicaid guidelines. • Maintained accurate records of patient safety, condition, progress and concerns. • Facilitated weekly team meetings to provide youth and families with methods and safety plans conducive to behavioral health needs. • Developed positive relationships with school district and community members to gather information and promote communication.

Mental Health Technician

• Sep 2015 - Feb 2016

• Maintained accurate records of patient care, condition, progress and concerns. • Monitored vital signs, such as blood pressure and pulse. • Responded appropriately to the physical, emotional and developmental needs of patients. • Documented objective data and routine aspects of patient care. • Worked with a team of healthcare providers to deliver quality care • Cared for patients with acute psychiatric conditions, substance abuse dependencies, severe mental illnesses, and active-duty service members.

Certified Nursing Assistant

• Apr 2015 - Aug 2015

• Worked with a team of healthcare providers to ensure patient wellbeing • Assisted residents with everyday personal needs • Built individual relationships and provided companionship • Worked with a team of healthcare providers to ensure patient wellbeing • Assisted residents with everyday personal needs • Built individual relationships and provided companionship

Maintenance Technician

• Aug 2014 - Feb 2015

• Handled guest concerns in a timely and professional manner • Ensured a safe, functional and professional environment • Maintained hotel building and grounds • Handled guest concerns in a timely and professional manner • Ensured a safe, functional and professional environment • Maintained hotel building and grounds