Product Manager

• Mar 2021 - Present

Responsible for the Digital Services Product Management team that handles the customer community portals in Salesforce where they can find online services and support tools.

Lead Project Manager

• Aug 2018 - Mar 2022

Experience working as Product Owner and Scrum Master for the Digital Services Team that manages, supports and develops our customer portals for online support features.

Manager

• Oct 2017 - Jan 2018

Supervisor

• Jan 2013 - Aug 2017

Supervisor of a team of 40+ Customer Business Support Analysts located in 3 different countries (MVD-Uruguay, KRK-Poland, ATH-Greece), supporting the EMEA region.Responsible for contract management, order placement, billing/ledger maintenance, incentive calculations, payments, and customer service for Small Business, Premier and OTA accounts.

Senior Contract Administration Analyst

• Apr 2008 - Dec 2013

Responsible for contract, billing/ledger management, incentives calculations and payments for Global Accounts. Monthly reporting and data analysis for major customers of the company.

Internal Processes and Systems Support Analyst

• Oct 2006 - Mar 2008

Operational support and issue resolution for internal business units.Internal audit of billing against customer contracts by interpretation of contract terms and quality control of invoices to ensure proper internal procedures, company policies and financial results are met.

Customer Business Analyst

• Oct 2004 - Sep 2006

Contract, billing/ledger and order management for Travel Network NAM Premier customers (US and Canada).

Administration and Collections Analyst

• Mar 2000 - Sep 2004

Responsible for after-sales customer support, coordination of billing process, ledger maintenance and collections for key clients. Responsible for after-sales customer support, coordination of billing process, ledger maintenance and collections for key clients.