Experience

Sago Mini

• Canada
• Entertainment
• 1 - 100 Employee

• Unity Game Developer

  • Oct 2022 - Present



Adknown

• Canada
• Advertising Services
• 1 - 100 Employee

• Unity Game Developer

  • Nov 2021 - Oct 2022

  > Designed, tested, and prototyped multiple game ideas weekly and pitched these ideas.> Developed games through the creation of art assets, code, and adjustments from QA feedback within a tight 10 business day timeline, from concept to publishing.> Designed and developed tools to assist other developers with the production of their games.> Identified game design and implementation flaws in other projects and actively worked to correct these issues to ensure high game quality.> Developed and published a total of 9 games to the Google Play Store and assisted directly to the development and publication of 20+ games to the Google Play Store.

• Junior Unity Game Developer

  • Mar 2021 - Nov 2021

  > Designed, tested, and prototyped multiple game ideas weekly and pitched these ideas.> Developed games through the creation of art assets, code, and adjustments from QA feedback within a tight 10 business day timeline, from concept to publishing.> Developed and published a total of 13 games to the Google Play Store.



Compucom

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Manager

  • Aug 2019 - Nov 2020

  > Developed and supervised a team of front line agents, directing their activities for the achievement of company targets and goals.> Identified, monitored and articulated reporting requirements to management and staff, which includes targets, specific data, anticipated outcomes, and other KPIs.> Identified, recommended and supported the implementation of various programs for the improvement of the team's processes through the support of quality and training efforts.> Prepared, developed and conducted performance evaluations, made employment decisions, and set up performance targets and goals for the assigned team.> Drove key initiatives that aligned with end-state goals by working cross-functionally with internal and external teams.> Promoted an employee-centric culture that encourages employee satisfaction and engagement.

• Service Desk Technician III

  • Aug 2018 - Aug 2019

  > Created a workflow for knowledge management internally and for the client, in addition to managing knowledge projects both internally and for the client.> Managed the knowledge database by updating, reviewing and delegating knowledge tasks to agents.> Provided real-time assistance to Level 1 & Level 1.5 agents, in addition to handling escalations from the end-user.> Monitored call lengths to identify performance issues and offer real-time assistance.> Reviewed and approved incident escalations and assignments outside of the service desk, ensuring all appropriate documentation and assignment is completed.> Managed team efforts and resolution rates for aging tickets ensuring SLA adherence, in addition to creating a monitoring structure for aging tickets.> Identified and implemented process improvements to ticket handling, knowledge management, training, and reporting.> Assisted in recruiting and interviewing potential candidates for the team.

• Service Desk Technician I

  • Aug 2017 - Aug 2018

  > Performed diagnosis and troubleshot end-user point-of-sale application issues and provided appropriate solutions.> Performed account management and maintenance for several end-user point-of-sale applications and active directory.> Identified issues that could not be resolved at the teams' skill group and escalated those issues to the appropriate resolver groups.> Identified and reported problems in the teams' knowledge database and published updates to the knowledge database.> Maintained and routinely followed-up on chronic issues with end-users and older tickets.> Provided mentorship and training to other technicians.> Volunteered to assist with client-specific projects and initiative which went beyond the scope of a Service Desk Technician I.



Mississauga Furniture Bank

• Front End Web Developer

  • May 2016 - Jul 2016

  > Maintained and updated the design and functionality of the company's website.> Designed and created an organizing sheet for placing and fulfilling orders.> Assisted with general facility maintenance. > Maintained and updated the design and functionality of the company's website.> Designed and created an organizing sheet for placing and fulfilling orders.> Assisted with general facility maintenance.



Canada15Edge Data Centers Inc.

• Canada
• Facilities Services
• 1 - 100 Employee

• Basic IT

  • May 2015 - Oct 2015

  > Prepared server racks & deployed equipment for internal use.> Installed and configured servers and networks for internal use.> Performed other general facility maintenance.> Provided leadership to an outsourced team to re-design the corporate website. > Prepared server racks & deployed equipment for internal use.> Installed and configured servers and networks for internal use.> Performed other general facility maintenance.> Provided leadership to an outsourced team to re-design the corporate website.



Dev Null Studios

• Junior Programmer & Junior Game Designer

  • May 2015 - Sep 2015



Target

• United States
• Retail
• 700 & Above Employee

• Electronics Team Member

  • Oct 2013 - May 2015