Experience

Schiphol Real Estate

• Netherlands
• Real Estate
• 1 - 100 Employee

• Community Manager

  • Aug 2014 - Present

  Schiphol Real Estate develops, manages and invests in commercial property at and around airports and transport hubs. As community manager my responsibilities include: * Developing strategies to increase engagement and interaction on our online, community platform (www.spotschiphol.nl) * Gathering and analyzing data to create insights about future content, activities and overall direction of the community * Engaging in a variety of promotional, referral and direct invitations to ensure a steady supply of fresh blood into the community and converting these newcomers into active members * Managing the platform, testing and tracking what works and making suitable changes when appropriate * Providing feedback to the business, lobbying for support from the business and integrating the community as deeply within the organization as possible * Engaging community members in offline activities to stimulate interaction. Some examples of events I've organized: TEDxAmsterdam Side Event (2014 - 2015 - 2016), foodtruck events, pop-up shops, workshops, co-working & networking events. Show less



Royal Schiphol Group

• Netherlands
• Airlines and Aviation
• 700 & Above Employee

• Program Coordinator FLUX

  • Dec 2013 - Jul 2014

  FLUX Alliance is a public-private partnership with the border agencies of the U.S.A. and the Netherlands, enabling pre-screened trusted travelers to use automated border passage facilities in both the U.S.A. (Global Entry) and Netherlands (Privium). * Responsible for daily operations of FLUX Alliance * Improving the performance of customer-processes * Operational liason with US Dept. of Homeland Security; Dutch Ministry of Security & Justice; Dutch Ministry of Defence FLUX Alliance is a public-private partnership with the border agencies of the U.S.A. and the Netherlands, enabling pre-screened trusted travelers to use automated border passage facilities in both the U.S.A. (Global Entry) and Netherlands (Privium). * Responsible for daily operations of FLUX Alliance * Improving the performance of customer-processes * Operational liason with US Dept. of Homeland Security; Dutch Ministry of Security & Justice; Dutch Ministry of Defence



Royal Schiphol Group

• Netherlands
• Airlines and Aviation
• 700 & Above Employee

• Digital Marketeer

  • Mar 2013 - Jul 2013

  Schiphol Group is an airport company with Amsterdam Airport Schiphol as its main airport. My tasks include: * E-mail marketing: sending out the weekly Schiphol e-newsletter and several B2B e-newsletters * Researching new opportunities in the field of social media * Member of the social media editorial team * Working on the optimization of several international Schiphol websites Schiphol Group is an airport company with Amsterdam Airport Schiphol as its main airport. My tasks include: * E-mail marketing: sending out the weekly Schiphol e-newsletter and several B2B e-newsletters * Researching new opportunities in the field of social media * Member of the social media editorial team * Working on the optimization of several international Schiphol websites



Dartagnan BV

• Schiphol

• Marketing & Customer Relations FLUX

  • Mar 2011 - Feb 2013

  Dartagnan BV is a wholly-owned subsidiary of Schiphol Group specialised in the design, implementation and operation of biometrically enabled border control and registered traveler (RT) programs. FLUX Alliance is a public-private partnership with the border agencies of the U.S.A. and the Netherlands, enabling pre-screened trusted travelers to use automated border passage facilities in both the U.S.A. and Netherlands. Marketing: * Involved in the design and execution process of a wide range of marketing tools (e.g. www.savetime.nl) * Managing and creating content for www.flux-alliance.eu * Interpreting and identifying social media trends * Managing multiple social media profiles such as Facebook and Twitter * Interacting with each social network on a daily basis to keep communities engaged * Actively involved in weekly marketing meetings Customer Relations: * Dealing directly with customers either by telephone or electronically * Handling and resolving customer questions and complaints * Processing orders, forms, applications and requests * Managing customers' accounts * Following up on customer interactions Show less



JB Cumberland PR

• Greater New York City Area

• Account Coordinator

  • Sep 2009 - Feb 2010

  JB Cumberland PR is a New York-based, full-service Public Relations agency specializing in home, design, food & lifestyle clients. * Managing social media relations for individual clients * Writing press releases, conducting pitch calls and other media outreach activities * Media tracking, list building, internet research and general office and client support * Developing databases, coordinating mailings and assembling press kits or other materials * Attending trade shows JB Cumberland PR is a New York-based, full-service Public Relations agency specializing in home, design, food & lifestyle clients. * Managing social media relations for individual clients * Writing press releases, conducting pitch calls and other media outreach activities * Media tracking, list building, internet research and general office and client support * Developing databases, coordinating mailings and assembling press kits or other materials * Attending trade shows



LogiMark BV

• Delft

• Administrative Assistant

  • May 2005 - May 2008

  LogiMark BV was a location specialist for Dutch SMEs performing location research, feasibility studies, white-spot analyses, etc. * Examining and analyzing online data to forecast future trends in the market * Gathering data on competitors and consumers * Assisting with daily tasks in connection with different surveys LogiMark BV was a location specialist for Dutch SMEs performing location research, feasibility studies, white-spot analyses, etc. * Examining and analyzing online data to forecast future trends in the market * Gathering data on competitors and consumers * Assisting with daily tasks in connection with different surveys