Carlen DeThorne

Head of Resource Services at Grayslake Area Public Library
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area, US

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Bio

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Credentials

  • Customer Service Mastery: Delight Every Customer
    Lynda.com
    Oct, 2019
    - Oct, 2024
  • CPR Certified
    American Red Cross

Experience

    • Libraries
    • 1 - 100 Employee
    • Head of Resource Services
      • Jul 2021 - Present

      Responsible for the selection, acquisition, cataloging, processing, and maintaining of all library materials, digital and physical. Proposes, plans, assigns and oversees library-wide materials budget. Coordinates workflows of 16-staff member department, including professional librarian supervisor, associate supervisor, professional librarians, associates, and aides.

    • ACCOMPLISHMENTS
      • Jul 2014 - Present

      - Initiated, negotiated, and implemented a partnership with a local coffee vendor to sell coffee and snacks to library patrons. - Leader of cross-departmental ILS migration committee- Proposed library-wide G Suite migration, as well as reducing ILS contract renewal time frame, and recommended evolved staff positions when fiscally possible- Project Manager of library and community-wide One Idea One Community 2018 and facilitator of One Book One Community 2016- Coordinated interdepartmental coordination for Art Month and Summer Reading Club in 2017 and 2018- Completed the organizational implementation of EBSCO discovery layer- Managed CollectionHQ’s acquisition and cross-departmental implementation- Digitized library-wide security incident reporting and delivery to staff- Proposed, implemented, and facilitates Portal networking group for Adult Services Leaders in Lake and McHenry Counties- Optimized Adult Services department budget spending and digitized multiple Adult Services operations, including scheduling, requests management, and statistics collections

    • Head of Adult Services
      • Jul 2014 - Jul 2021

      LEADERSHIP EXPERIENCE- Creator, executor, and evaluator of Adult and Teen operating and materials budgets, including staffing, electronic circulating materials, and electronic databases- Examiner of innovative library trends and planner of quality library experiences for patrons - Contract negotiator for library databases and electronic materials- Executor of Board-approved policies - Mentor of Youth Services Department Head- Communicative, collaborative, and effective member of Leadership Team- Interviewer, hiring manager, and trainer of Adult and Teen Services personnel- Direct supervisor of ten professional and paraprofessional Adult and Teen Services staff, as well as three interdepartmental floaters - Leader of Adult and Teen Services department technology training- Editor, author, and assembler of library newsletter content- Coordinator of departmental communication strategies- Participant in library outreach efforts and community partnerships- Supervisor of reference services and collections for Adults and Teens- Manager of collections in multiple languages for Adult and Teen Services- Preparer of statistical data for monthly Board reports and annual IPLAR report- Person in charge in the absence of the Library Director

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Adult Services
      • Feb 2013 - Jun 2014

      - Served as administrative backup in the absence of the Library Director- Directly supervised eight professional and paraprofessional Adult Services staff- Supervised reference services and collections for adults - Created and managed operating and materials budgets for Adult Services- Edited, assembled, and wrote content for library email newsletter- Designated Friends of the Lake Bluff Library staff liaison- Key member of the Integrated Library System Implementation Team for Innovative Interfaces’ Sierra product- Coordinated all departmental communication and meetings- Managed Circulation

    • ACCOMPLISHMENTS
      • Aug 2008 - Jun 2014

      - Proposed library-wide departmentalization process and implementation, resulting in promotion to Head of Adult Services- Key member of the Integrated Library System Implementation Team responsible for the front and back-end setup of Innovative Interfaces’ Sierra product- Demonstrated technical and operational expertise, resulting in promotion to Circulation management and, subsequently, Technical Services management- Successfully migrated entire library staff to electronic scheduling

    • Technical Services and Acquisitions Manager
      • Jan 2012 - Feb 2013

      Manager of Technical Services and Acquisitions. Head of Cataloging. Head of Circulation. Selector of Adult Fiction, Adult Graphic Novels, Adult Video Games. Webmaster. Social Networking Coordinator. Compiler of the eNewsletter. Staff technology trainer. Importer of advance MARC records, including digital resources. Book Club Leader. All-around troubleshooter.

    • Circulation Manager
      • Jan 2011 - Dec 2011

      Manager and coordinator of part-time library staff, including schedule coordination and training for staff members. Selector of materials for Adult Non-fiction, Adult Graphic Non-fiction, and Adult Music. Manager of interlibrary loan and circulation. Updater of the library Facebook page and Twitter feed. Responsible for advance records for the library's various collections. Leader for the monthly, non-fiction book club. Overseer of public-ally accessibly reader's advisory blog. Backup cataloger (original and copy cataloging) as needed. Other duties include reference and reader's advisory services, displays creation, and customer service duties.

    • Library Assistant
      • Sep 2008 - Dec 2010

      Circulation duties, displays creation, ILL backup, reference and readers' advisory as needed.

    • United States
    • Libraries
    • 1 - 100 Employee
    • Reference Librarian
      • Nov 2011 - Nov 2012

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Children's Assistant
      • Jan 2003 - Jan 2004

Education

  • Dominican University
    Master of Library and Information Science
    -
  • DePaul University
    Bachelor of Art
    -
  • Library Director Boot Camp
    2017 - 2017

Community

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