Channel Relationship Executive

• Nov 2021 - Present

Territory Manager

• Jan 2020 - Nov 2021

• This is mostly a return to my prior role at Herman Miller • Main point of contact and the “Face of Herman Miller” for the Seattle dealers covering over $45m in annual sales. Consistently exceed yearly sales goals. • Provide best-in-class service and resources to dealers and clients. • Assess knowledge deficits within dealer sales force. Work with dealer and Herman Miller resources to ensure excellent training of dealer sales force, helping them be best in class in the market. • Flag areas of concern and work closely with the territory lead / dealer to address them and coordinate resolutions. • Measure key metrics for the Dealer, including sales, product mix, share of wallet, customer satisfaction. • Created software tools to increase the Herman Miller national sales team effectiveness, allowing them to respond more quickly, and spend more time selling. • Consulted on a number of committees as a voice from the sales field, providing perspective from both a Herman Miller and dealer perspectives, in an effort to both create new resources/tools as well improve existing ones. • Utilized sales skill and deep product knowledge to coach the client to close the largest education sale in North America. Show less

Sales Manager

• Oct 2018 - Oct 2019

• Co-develop roll-out plan to attract independent sales representatives to market, and completing phase 1 of roll-out, signing on 3 major rep groups covering the West Coast. With revenue potential over $9mm • First point of contact for independent sales representatives providing day-to-day sales oversight. • Oversee development of customer-facing digital tools, including a quote and visualization tool. • Conduct market research of competitive products to inform pricing strategies for new product and set the prices. • Create forecasting and sales models to guide national rollout of the Memo brand. Show less

Channel Sales Manager

• Dec 2013 - Oct 2018

• Main point of contact and the “Face of Herman Miller” for the Seattle dealers covering over $45m in annual sales. Consistently exceed yearly sales goals. • Provide best-in-class service and resources to dealers and clients. • Assess knowledge deficits within dealer sales force. Work with dealer and Herman Miller resources to ensure excellent training of dealer sales force, helping them be best in class in the market. • Flag areas of concern and work closely with the territory lead / dealer to address them and coordinate resolutions. • Measure key metrics for the Dealer, including sales, product mix, share of wallet, customer satisfaction. • Created software tools to increase the Herman Miller national sales team effectiveness, allowing them to respond more quickly, and spend more time selling. • Consulted on a number of committees as a voice from the sales field, providing perspective from both a Herman Miller and dealer perspectives, in an effort to both create new resources/tools as well improve existing ones. • Utilized sales skill and deep product knowledge to coach the client to close the largest education sale in North America. Show less

Client Service Lead and Tenant Concierge

• Jul 2012 - Nov 2013

• Main point of contact for and sale of Tenant Concierge program connecting tenants with vendors of various moving-related services to help with the process of relocating offices. • Management of vendor relations in the Tenant Concierge program, including the connection to tenant needing services. • Sales of free listings service on the OfficeSpace.com site to increase database, and help increase market exposure for both OfficeSpace.com and CRE brokers. • Create and manage documents to track connections of tenants, brokers, and vendors. • Main point of contact for brokers new to OfficeSpace.com. Assist with connections to prospective tenants. • Assist in the implementation of site services into new markets. Show less

Program Coordinator

• Apr 2011 - Mar 2012

• Management of Washington and Oregon district consultant program operations. • Oversee benefits operations for Consultant program. • Plan and coordinate events, awards, and acknowledgements for employees in the consultant program. • Manage all new hire and termination procedures. • Conduct branch and regional reporting. Including the streamlining of reporting processes. • Created, managed, and proofread documents to be used in branch and region. • Assisted with the management of branch resources and coverage scheduling of the administrative staff. Show less

New Ventures Analyst

• Jul 2010 - Jan 2011

• Explored new business ventures through creative search methods and data collection. • Analyzed research data and applied innovative ideas to benefit the creation and growth of new business ventures. • Contributed to key interviews and meetings to gather information for new business ventures. • Participated in creative discussions with principals of FalckHolt to conceive new ideas to benefit new business ventures. • Organized, prioritized, planned and managed multiple assignments with tight deadlines simultaneously. • Created, managed, and proofread documents to be used in investor presentations. Show less

Customer Relations / Project Management

• Aug 2007 - Jul 2010

• Acknowledged reputation with owners Falck and Holt, and within the company and the industry for outstanding customer service, high production, and project management skills. • Analyzed and crafted project criteria for new product development and lucrative business opportunities via pricing research and gap analysis; results presented to senior leadership for eventual corporate growth and profit. • Salvaged nearly-lost product orders (because of delivery and repair issues) through innovative solutions; led to additional and ongoing orders from same client. • Served as primary contact for nationwide network of independent sales representatives; built excellent relationships with reps and dealers by providing reliable information in a timely manner, forecasting and responding to business needs, and communicating effectively both orally and in writing. Show less

Project Coordinator

• Jul 2008 - Sep 2008

• Created and maintained strong relationships with clients by consistently meeting or exceeding expectations, communicating effectively, and constantly seeking new ways to satisfy needs. • Organized and assigned work load and all correlating activities to appropriate staff. • Managed and responded to all incoming requests for information, quotes, orders, and other customer inquiries. • Served as initial point of contact for end-users and distributors. • Created and maintained strong relationships with clients by consistently meeting or exceeding expectations, communicating effectively, and constantly seeking new ways to satisfy needs. • Organized and assigned work load and all correlating activities to appropriate staff. • Managed and responded to all incoming requests for information, quotes, orders, and other customer inquiries. • Served as initial point of contact for end-users and distributors.

Project Manger / Employee Manager

• Sep 2005 - Aug 2007

Enabled significantly increased productivity and focus of teammates by developing new supervisory position that systemized all employee schedules and work flow. Traveled extensively throughout the U.S. to gather, collate, and articulate data for a study that was published in a national journal. Planned, forecasted, organized, and managed up to ten projects at a time. Provided training, staff development, and performance evaluations for approximately 30 employees. Prepared cost estimates for multiple projects, basic computer support for office computers, and facilitated travel arrangements for staff. Show less

Customer Relations Professional

• Sep 2002 - Oct 2005

Enabled significantly increased productivity and focus of teammates by developing new supervisory position that systemized all employee schedules and work flow. Traveled extensively throughout the U.S. to gather, collate, and articulate data for a study that was published in a national journal. Planned, forecasted, organized, and managed up to ten projects at a time. Provided training, staff development, and performance evaluations for approximately 30 employees. Prepared cost estimates for multiple projects, basic computer support for office computers, and facilitated travel arrangements for staff.; Customer Service Professional Provided front-line customer communications for Adobe Software. Explained and interpreted policies and procedures for customers, determined appropriate solutions, and assisted in resolving multiple problems. Consistently exceeded all performance matrices. Mentored new employees. Show less

Intern

• 2003 - 2005

Intern in the office of one of the City of Portland Commissioners, assisting the commissioner and his staff on any projects that they needed assitance with. Intern in the office of one of the City of Portland Commissioners, assisting the commissioner and his staff on any projects that they needed assitance with.