Fundador y Director General

• Sep 2018 - Present

Customer Experience Management

• Dec 2017 - Dec 2018

Customer-centric culture:- Strategic interactions- Monitor communication channels- Agent performance tracking- Level of customer satisfaction- Continuous improvement plans Customer-centric culture:- Strategic interactions- Monitor communication channels- Agent performance tracking- Level of customer satisfaction- Continuous improvement plans

Social Media Manager

• Sep 2016 - Jul 2017

- Digital marketing strategies.- Social media community manager.- Follow-up and digital pattern.- Report and metrics. - Digital marketing strategies.- Social media community manager.- Follow-up and digital pattern.- Report and metrics.

Periodista Digital Canal Claro Sports TV

• Aug 2015 - Aug 2016

Social media community manager.- Digital asset metric measurement.- Digital reporting.- Public Relations sporting events.- News writing for the digital media channel Claro Sports Colombia. Social media community manager.- Digital asset metric measurement.- Digital reporting.- Public Relations sporting events.- News writing for the digital media channel Claro Sports Colombia.

Community & Content Manager

• Feb 2013 - 2015

Continuous work in Public Relations, metrics, Social Network Strategy leader, Share of voice, Bench, brand analysis in its virtual community environment.-Brand reputation.- Administration of the social networks of Claro Colombia, Facebook, Twitter and Youtube.- Generate work strategies and tactics in social networks to improve brand reputation.- Customer service from the point Community in Networks.- Measurement metrics monitoring and reputation of the brand.- Participation in Claro events to generate more engagement with the public.- Public relations (PR). Coverage of high level events of Claro Colombia.- Network leader in the agency: Ideas Claro Colombia - Claro Móvil Colombia- Portal usability suggestions.- Creation of advertising copies.- Monitoring of alert influencers and/or mentions.

Relaciones públicas

• Feb 2013 - 2015

Head of Claro Colombia digital coverage.- Teletón Colombia 2013 / 2014 / 2015 / 2016- Feria Internacional del Libro De Bogotá - FILBO 2013 / 2015 - ATP Claro Open Colombia 2013- Caminata de la Solidaridad por Colombia 2013 / 2014 - Cali Exposhow 2013 / 2014- Carrera de Ascenso Torre Colpatria 2013- Concierto de Conciertos Bogotá 2013 - Congreso IXEL Moda Cartagena 2013 - Concierto de Conciertos Cali 2013- Concierto One Direction Bogotá 2014 - Entrega abanderado COC Casa de Nariño 2014 - Feria de las Flores Medellín 2014

Publicista

• Jan 2012 - Dec 2012

Design and implementation of communication strategies:- Development of advertising campaigns for different internal products and services.- Writing texts and graphic visualization. Design and implementation of communication strategies:- Development of advertising campaigns for different internal products and services.- Writing texts and graphic visualization.