Experience

bipi (YC W22)

• Indonesia
• Internet Marketplace Platforms
• 1 - 100 Employee

• Customer Service Officer

  • Mar 2022 - Present

  What I do: • Engaging and patient responding to all types of customer inquiries and complaints using an omnichannel customer service platform. • Making customer complaint reports for evaluation of promotional programs and applications. • Handling verifications process of new registered customer by phone calls. • Sorting the data of eligible customer for promotional program. • Conducting surveys by phone calls to get feedback from customers regarding promotional programs and applications. • Market reasearch: competitor overview, analyzing current trending features by comparing other competitors. Show less



Online Shoe Shop (@Mot_ofc on instagram)

• Jakarta, Indonesia

• Order Fullfilment

  • Aug 2019 - Jul 2021

  What I do: • Serving customer order for every ready stock order and pre-order stock on Whatsapp, Instagram, and E-Commerce Shopee. • Patient and friendly responding to all types of customer inquiries about product. • Handling E-Commerce Shopee: customer order, uploading product photos, and manage advertising • Making all order report for every week. What I do: • Serving customer order for every ready stock order and pre-order stock on Whatsapp, Instagram, and E-Commerce Shopee. • Patient and friendly responding to all types of customer inquiries about product. • Handling E-Commerce Shopee: customer order, uploading product photos, and manage advertising • Making all order report for every week.



PT PLN Nusantara Power

• Indonesia
• Professional Services
• 700 & Above Employee

• Research Internship

  • Jan 2018 - Feb 2018

  Intership at an electrical workshop What I do: • Handling weekly maintenance checks of power plant equipment. • Making report of weekly maintenance power plant equipment. Intership at an electrical workshop What I do: • Handling weekly maintenance checks of power plant equipment. • Making report of weekly maintenance power plant equipment.