Andre Klapper
Bugwrangler at Wikimedia Foundation- Claim this Profile
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English Professional working proficiency
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German Professional working proficiency
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French Elementary proficiency
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Czech Elementary proficiency
Topline Score
Bio
You have a piece of open source software with bugs and room for contributions. You have a passionate community including power users and contributors. You have an organization with professional developers and product managers willing to make the most out of this potential for feedback and contributions. I have worked with Andre in this situation and he was brilliant, not only in his strict QA role but also in everything supporting it e.g. testing unstable versions, learning about the technologies, suggesting priorities and dealing with infinite patience and politeness to all reporters. He also turned QA in a highly creative task, encouraging the community to get involved in a Bugsquad team.
Andre is a vibrant and passionate individual! Since we started to collaborate in 2008, it has been an honor to work with him. Highly knowledgeable when it comes to bug handling and community interaction, he deserves hands down the "Master" part of his renowned title. The added value Andre was able to bring in the tasks he was assigned to is just stunning. His dedication to spread open source principles and philosophy in corporate environment is also remarkable. His expertise is just immense. I hope I can work with Andre again. I also think he can gracefully export his talents to broader areas, don't limit him to error management and QA alone, he has a way more potential...
You have a piece of open source software with bugs and room for contributions. You have a passionate community including power users and contributors. You have an organization with professional developers and product managers willing to make the most out of this potential for feedback and contributions. I have worked with Andre in this situation and he was brilliant, not only in his strict QA role but also in everything supporting it e.g. testing unstable versions, learning about the technologies, suggesting priorities and dealing with infinite patience and politeness to all reporters. He also turned QA in a highly creative task, encouraging the community to get involved in a Bugsquad team.
Andre is a vibrant and passionate individual! Since we started to collaborate in 2008, it has been an honor to work with him. Highly knowledgeable when it comes to bug handling and community interaction, he deserves hands down the "Master" part of his renowned title. The added value Andre was able to bring in the tasks he was assigned to is just stunning. His dedication to spread open source principles and philosophy in corporate environment is also remarkable. His expertise is just immense. I hope I can work with Andre again. I also think he can gracefully export his talents to broader areas, don't limit him to error management and QA alone, he has a way more potential...
You have a piece of open source software with bugs and room for contributions. You have a passionate community including power users and contributors. You have an organization with professional developers and product managers willing to make the most out of this potential for feedback and contributions. I have worked with Andre in this situation and he was brilliant, not only in his strict QA role but also in everything supporting it e.g. testing unstable versions, learning about the technologies, suggesting priorities and dealing with infinite patience and politeness to all reporters. He also turned QA in a highly creative task, encouraging the community to get involved in a Bugsquad team.
Andre is a vibrant and passionate individual! Since we started to collaborate in 2008, it has been an honor to work with him. Highly knowledgeable when it comes to bug handling and community interaction, he deserves hands down the "Master" part of his renowned title. The added value Andre was able to bring in the tasks he was assigned to is just stunning. His dedication to spread open source principles and philosophy in corporate environment is also remarkable. His expertise is just immense. I hope I can work with Andre again. I also think he can gracefully export his talents to broader areas, don't limit him to error management and QA alone, he has a way more potential...
You have a piece of open source software with bugs and room for contributions. You have a passionate community including power users and contributors. You have an organization with professional developers and product managers willing to make the most out of this potential for feedback and contributions. I have worked with Andre in this situation and he was brilliant, not only in his strict QA role but also in everything supporting it e.g. testing unstable versions, learning about the technologies, suggesting priorities and dealing with infinite patience and politeness to all reporters. He also turned QA in a highly creative task, encouraging the community to get involved in a Bugsquad team.
Andre is a vibrant and passionate individual! Since we started to collaborate in 2008, it has been an honor to work with him. Highly knowledgeable when it comes to bug handling and community interaction, he deserves hands down the "Master" part of his renowned title. The added value Andre was able to bring in the tasks he was assigned to is just stunning. His dedication to spread open source principles and philosophy in corporate environment is also remarkable. His expertise is just immense. I hope I can work with Andre again. I also think he can gracefully export his talents to broader areas, don't limit him to error management and QA alone, he has a way more potential...
Experience
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Wikimedia Foundation
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United States
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Software Development
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500 - 600 Employee
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Bugwrangler
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Oct 2012 - Present
Organizing, prioritizing and improving incoming technical user feedback (software bug reports, enhancement requests) of a Top 10 website with more than half a billion users and many stakeholders (users, developers, release engineering, product management, quality assurance). Maintaining the task tracking software (Phabricator; previously Bugzilla), documenting task management workflows and establish best practices. Helping volunteer contributors onboard by improving documentation and being responsible for technical community metrics/dashboards. (as contractor for Wikimedia Foundation)
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GNOME Foundation
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Software Development
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1 - 100 Employee
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Member
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Aug 2006 - Present
GNOME 3 platform library cleanup management, Decisions on module inclusions, Identifying and reviewing showstopper bug reports, Nagging developers to fix urgent and important issues, Setting up GNOME release schedules, Working with downstream Linux distributors
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Member
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2003 - Present
Triaging incoming GNOME bug reports and identify important issues, Talking to developers, General user support.Number #1 all-time GNOME bug closer: http://bugzilla.gnome.org/reports/weekly-bug-summary.cgi?days=5000&products=0
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Member
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Feb 2009 - 2013
http://l10n.gnome.org/teams/cs
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Member
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2006 - 2009
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MeeGo Error Management / QA
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Jan 2011 - Dec 2011
Maintaining and keeping an overview of bug reports in the MeeGo project and teaching good practices; communication between developers and users.
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Maemo.org Bugmaster
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May 2008 - Dec 2011
Organizing and prioritizing incoming user feedback and making developers aware of severe issues.
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Novell
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United States
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IT Services and IT Consulting
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700 & Above Employee
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GNOME Evolution Bugmaster
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Mar 2006 - Jun 2006
GNOME Evolution Bugmaster as contractor for Novell Inc. (same tasks as GNOME Bugsquad nowadays)
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Education
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2002 - 2014
Technische Universität Carolo-Wilhelmina zu Braunschweig
Diploma -
2007 - 2007
Prague University of Economics and Business (University of Economics, Prague)
Community
