Jan Duspiva

2nd level support at Eurosoftware
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Contact Information
us****@****om
(386) 825-5501
Location
Plzeň - město, Plzeň, Czechia, CZ
Languages
  • English Full professional proficiency
  • Czech Native or bilingual proficiency
  • German Elementary proficiency

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Credentials

  • ISTQB
    ISTQB® - International Software Testing Qualifications Board
    Nov, 2018
    - Nov, 2024

Experience

  • Eurosoftware
    • Czechia
    • Software Development
    • 100 - 200 Employee
    • 2nd level support
      • Nov 2019 - Present

      Technical support for customers, incident analysis (database, logs, configuration etc.), communication with the customer (written and spoken), training of new colleagues and support for the rest of the team

    • Quality Assurance Tester
      • Aug 2018 - Nov 2019

      Testing, creating test plans, installations on the test environment, writing simple patches, creating and checking documentation, concept verification, bug reporting (in JIRA), working together with an international team

  • Sony DADC
    • Pilsen
    • Customer Service
      • Oct 2015 - Aug 2018

      - Customer service responsible major Hollywood studio accounts - mainly Paramount Pictures and The Walt Disney. - First level support for SONY DADC B2B software - used for ordering, follow-up, reporting, bill of material creation, data upload - In the past I was also responsible for some of intercompany accounts - Sony DADC Australia, Sony DADC Hong Kong, Sony DADC Shanghai - Customer service responsible major Hollywood studio accounts - mainly Paramount Pictures and The Walt Disney. - First level support for SONY DADC B2B software - used for ordering, follow-up, reporting, bill of material creation, data upload - In the past I was also responsible for some of intercompany accounts - Sony DADC Australia, Sony DADC Hong Kong, Sony DADC Shanghai

  • Recruitment Academy
    • Czechia
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Talent Sourcer
      • Aug 2014 - Oct 2015

      I had a chance to qualify as a member of the core talent sourcing team at Recruitment Academy which involves activities such as: * Conducting research and investigating new ideas to create innovative sourcing strategies. * Building relationships with the top talent, professionals and industry experts. * Identifying and attracting potential candidates for our clients. * Proactive sourcing of talent pools, advanced techniques (i.e. Boolean, complex search string). * Building and executing talent mapping strategies. * Creating and managing external talent pools. * Attracting new talent by using various social media outlets (LinkedIn, Twitter, Facebook, etc.) Show less

  • Access Assessment
    • Human Resources Services
    • 1 - 100 Employee
    • Administration
      • Jul 2011 - Oct 2015

      Market analysis, data management, CV selection Market analysis, data management, CV selection

Education

  • University of West Bohemia, Pilsen
    Bachelor's degree, Business/Managerial Economics
    2013 - 2014
  • Gymnázium Blovice
    2003 - 2011

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