Executive Coach

• Jan 2022 - Present

University Lecturer

• Mar 2021 - Present

Responsible for courses: Digital Marketing and Managing Customer Experiences and Services at the open university Responsible for courses: Digital Marketing and Managing Customer Experiences and Services at the open university

PhD Researcher/Marketing

• Jan 2017 - Oct 2022

My research interests include strategic marketing and leadership, decision-making logic, market-orientation, dynamic capabilities and customer/service dominant logic. My research interests include strategic marketing and leadership, decision-making logic, market-orientation, dynamic capabilities and customer/service dominant logic.

Project Researcher

• Oct 2017 - Mar 2019

Project #Digijohtajaksi, helps small and medium companies in Middle Finland during their digitalization journey. I am representative from Jyväskylä University School of Economics in that interesting project. Project #Digijohtajaksi, helps small and medium companies in Middle Finland during their digitalization journey. I am representative from Jyväskylä University School of Economics in that interesting project.

Global Head of Cash Management Customer Service

• Oct 2014 - Dec 2016

Responsibility on customer service with 400 great co-workers. Customers from biggest global companies to small entrepreneurs. Member in Transaction Bank Executive management team. Projects called Customer First and Simplification were our priorities.

Branch Region manager

• Aug 2008 - Oct 2014

Responsible for Banking in Sout-East Finland (South-Karelia and Kymenlaakso). One of the biggest Branch Regions in Finland. Both household and corporate customers. This position was a real vantage point for business and living in South-East Finland.

Delegate

• 2011 - 2014

Board Member

• 2009 - 2014

Board Member

• 2010 - 2013

Head of Contact Centre Nordea

• 2007 - 2008

With more than 500 co-workers we created great customer experiences through phone and email.

Segment Manager, Household, Nordea Bank

• 2005 - 2007

Responsible for being the finish Representative in creating sales process for household customers in whole Nordea. Responsible of implementing new CRM -system in Finland. Responsible areas also include customer loyalty programme, sales management, co-ordination between customer responsible units and support units etc.

Regional Sales manager, Branch Manager, senior relationship manager etc

• 1988 - 2005

Number of different positions. Similar for all of them was to be near customers and create great customer experiences. Sometimes as a sales person myself, sometimes through my great team members.

Different Jobs

• 1984 - 1986