Experience

Valley TeleCom Group

• United States
• Telecommunications
• 1 - 100 Employee

• Customer Relations Supervisor

  • Aug 2018 - Present

  ● Supervise customer service and marketing teams consisting of seven employees in multiple locations● Oversee a half million-dollar budget● Ensure all four retail offices have pertinent displays featuring new products and services● Organize and attend public relation programs, trade shows, community functions and sales related events● Partner with the engineering department to execute growth initiatives● Interview, hire and train employees, complete employee evaluations and address personnel issues

• Customer Service Supervisor

  • Aug 2005 - Aug 2018

  ● Managed four office locations and nine staff members. Conducted monthly staff meetings, quarterly trainings, and annual employee evaluations● Planned, assigned, and scheduled employees while monitoring employee work quality and production● Performed monthly bill close procedures for three different bill cycles● Addressed escalated customer complaints and resolved issues● Managed maintenance contracts for commercial office● Participated in interviewing, hiring and training of new employees

• Customer Service Representative

  • Apr 2004 - Aug 2005

  ● Answered, screened, and directed incoming calls using excellent verbal communication skills● Balanced daily cash drawer and processed daily deposit● Activated and deactivated services and equipment● Read and interpreted credit reports

• Office Support Specialist

  • Feb 2003 - Apr 2004