Ryan Barclay
Project Manager at Link Market Services- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Certificate in Governance Practice
Governance Institute of AustraliaNov, 2022- Nov, 2024 -
Diploma of Business
TAFE Queensland BrisbaneMay, 2017- Nov, 2024 -
Diploma of Leadership and Management
TAFE Queensland BrisbaneMay, 2017- Nov, 2024 -
Certificate III in Hospitality
-Jun, 2013- Nov, 2024
Experience
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Link Market Services
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Australia
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Financial Services
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300 - 400 Employee
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Project Manager
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Nov 2021 - Present
As a Project Manager at Link Market Services, I manage corporate actions, stakeholder engagement, shareholder management, project risk management, processing methods, resourcing requirements, internal/external supplier contracts and/or service level agreements. My primary responsibility is to ensure timely and accurate delivery of projects within budget, while meeting client requirements. I have experience and knowledge of the securities industry and financial markets, including Corporations Law, SCH Business Rules and ASX Listing Rules.I also assist with major corporate actions projects such as corporate floats, takeovers, buy-backs, and rights issues, and provide expertise in the securities industry and financial markets. I document project risks, base assumptions, optimum processing options, and resourcing requirements, and produce project workflow sheets, risk management strategies, assignment of roles and responsibilities, and internal/external supplier contracts and/or service level agreements.In my role, I work with the Corporate Markets division, where I assist with the project management of corporate actions (e.g. floats, takeovers, buy-backs, rights issues), shareholder management and analytics, stakeholder engagement, share and unit registry, and employee share plans. I prepare project documentation, attend internal/external suppliers to ensure terms of internal/external supplier contracts and/or service level agreements are being met, and ensure that corporate action projects are professionally and thoroughly planned by scoping the project in accordance with the client’s requirements, documenting a project’s base assumptions (e.g. likely volumes), identifying the optimum processing option, and the resourcing requirements.Overall, my role involves managing the execution and delivery of corporate actions projects, ensuring they are completed accurately, efficiently, and within budget. Show less
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Client Relations Assistant Manager
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Aug 2020 - Nov 2021
As the Client Relations Assistant Manager at Link Market Services, I was responsible for ensuring the successful delivery of our services to key clients and investors. This involved understanding and anticipating client needs and acting as a key point of contact. I also managed CRM databases and delivered high-quality reporting and analysis.During my tenure, I coordinated the AGM season, building client relationships and supporting the Client Relationship Group in their efforts to meet client objectives. As the point of contact for clients, I assisted with or project-managed shareholder communications and maintained Link's Clients & Contacts Database. I was also responsible for report production, client and third-party provider liaison, general coordination, preparation and planning of AGMs.To ensure client satisfaction, I managed client relations by ensuring timely and accurate responses to clients' inquiries. I prepared and presented reports to clients regarding their shareholdings and other relevant information. I coordinated with internal and external parties to ensure timely resolution of client issues.Overall, I played a crucial role in maintaining positive relationships with clients, ensuring their needs were met, and promoting the success of Link Market Services. Show less
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Link Group (LNK)
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Australia
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Financial Services
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700 & Above Employee
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Customer Service Officer
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Jul 2019 - Aug 2020
As a Customer Service Officer at Link Group, my primary responsibility was to handle a range of superannuation enquiries as the first point of customer contact for REST Industry Super via inbound and outbound calls, email, and written correspondence. I provided efficient and effective resolution of queries by demonstrating subject matter expertise on funds, processes, and procedures and owning complex member queries. In addition to handling customer queries, I was also responsible for preparing reports and coordinating with internal and external parties to ensure timely resolution of client issues. I maintained empathy and resilience when handling difficult or sensitive calls, ensuring that clients felt heard and understood. Working alongside the benefit payments team, I further developed my skills and knowledge in superannuation administration functions, including additional funds. My expertise in superannuation knowledge and processes allowed me to handle complex member queries, providing exceptional customer service to our clients. Overall, my role as a Customer Service Officer at Link Group required excellent communication skills, subject matter expertise, empathy, and the ability to work under pressure while maintaining a high level of accuracy and efficiency in handling customer queries. Show less
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Mr Edwards Alehouse and Kitchen
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Brisbane, Australia
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Food and Beverage Attendant
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Mar 2016 - Jun 2019
Mr Edwards is a traditional English Alehouse with an impressive kitchen to match. Established as a senior member of staff and beer expert maintaining a list of aproximately 100 beers. Mr Edwards is a traditional English Alehouse with an impressive kitchen to match. Established as a senior member of staff and beer expert maintaining a list of aproximately 100 beers.
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Banff Centre for Arts and Creativity
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Canada
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Higher Education
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100 - 200 Employee
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Server
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Jun 2015 - Feb 2016
Arts, cultural, & educational institution & conference complex. Employed as a server for Vistas buffet restaurant serving upwards of 450 people. Occasionally assisting as host for both Vistas and the Three Ravens Restaurant and Wine Bar. Assisting in functions ranging from small scale corporate conferences to large scale banquets,formal events and weddings. Managed small retail outlets during the Banff Mountain Film Festival. Arts, cultural, & educational institution & conference complex. Employed as a server for Vistas buffet restaurant serving upwards of 450 people. Occasionally assisting as host for both Vistas and the Three Ravens Restaurant and Wine Bar. Assisting in functions ranging from small scale corporate conferences to large scale banquets,formal events and weddings. Managed small retail outlets during the Banff Mountain Film Festival.
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The National Club
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Canada
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Events Services
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1 - 100 Employee
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Server
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Feb 2014 - Dec 2014
Private Members only club. Hired to work as a server assisting with functions and a la carte dining. Primary duties were the set up and pack down of function rooms for private parties or to assist with fine dining either for functions or in one of the restaurants. Worked alongside staff either as a server or bartender on functions from informal small groups to formal large scale silver service dinners. Private Members only club. Hired to work as a server assisting with functions and a la carte dining. Primary duties were the set up and pack down of function rooms for private parties or to assist with fine dining either for functions or in one of the restaurants. Worked alongside staff either as a server or bartender on functions from informal small groups to formal large scale silver service dinners.
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The Queensland Club
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Brisbane, Australia
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Steward
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Mar 2009 - Jan 2014
Worked functions both informal and formal, up to 600 people, bartending or serving. Moved on to restaurant service working a la carte before being promoted to senior staff to oversee the 40 seat fine dining restaurant. Primarily worked as server/bartender/host for breakfast,lunch and dinner shifts and would also supervise other staff for a la carte service, private functions or room service. Worked functions both informal and formal, up to 600 people, bartending or serving. Moved on to restaurant service working a la carte before being promoted to senior staff to oversee the 40 seat fine dining restaurant. Primarily worked as server/bartender/host for breakfast,lunch and dinner shifts and would also supervise other staff for a la carte service, private functions or room service.
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Education
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2022 - 2022
Governance Institute of Australia
Certificate in Governance Practice -
2017 - 2019
QUT (Queensland University of Technology)
Bachelor's degree, Finance, General -
2016 - 2017
TAFE Queensland Brisbane
Diploma, Business, Leadership and Management -
2012 - 2013
Academy Hospitality Australia
Certificate III in Hospitality, Hospitality
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