Experience

Prevail Health

• United States
• Mental Health Care
• 1 - 100 Employee

• Graphic Designer

  • Feb 2022 - Present



Crate and Barrel

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • Sep 2021 - Present

  Empathically listen to customer concerns then find a customer-centered solution while also considering business needs. Empathically listen to customer concerns then find a customer-centered solution while also considering business needs.



Solflair Creations

• Graphic Designer

  • Jul 2019 - Sep 2022

  • Created logo, designs, and marketing collateral that aligns with strategic brand guidelines and goals. • Created content for social media using graphic design and photography. • Performed digital image and video editing utilizing Photoshop, Illustrator, and Premiere Pro. • Developed brand image and story. • Created logo, designs, and marketing collateral that aligns with strategic brand guidelines and goals. • Created content for social media using graphic design and photography. • Performed digital image and video editing utilizing Photoshop, Illustrator, and Premiere Pro. • Developed brand image and story.



Qualfon Data Services

• Inbound Customer Service Representative

  • Apr 2020 - Apr 2021

  • Researched and responded to customer inquiries via telephone, email and chat while in a remote setting. • Utilized resources, internal communications, and training materials to consistently provide accurate information to customer inquiries in a timely manner. •Effectively diffused anger, tension, and hostility within regulatory guidelines. •Gained proficient knowledge of using the CRM tools, Zendesk and Salesforce. • Researched and responded to customer inquiries via telephone, email and chat while in a remote setting. • Utilized resources, internal communications, and training materials to consistently provide accurate information to customer inquiries in a timely manner. •Effectively diffused anger, tension, and hostility within regulatory guidelines. •Gained proficient knowledge of using the CRM tools, Zendesk and Salesforce.



Blend + Press Wellness Bar

• United States
• Wellness and Fitness Services

• Assistant Manager

  • Oct 2018 - Jul 2019

  • Assisted the store manager in organizing, planning, and implementing sales and marketing strategies. • Determined and managed daily and weekly production plans. • Ordered inventory based on need and demand. • Researched and educated on the topic of nutrition, especially superfoods. • Drove sales in order to meet daily goals. • Conducted financial transactions and balance drawers. • Performed other duties as assigned. • Assisted the store manager in organizing, planning, and implementing sales and marketing strategies. • Determined and managed daily and weekly production plans. • Ordered inventory based on need and demand. • Researched and educated on the topic of nutrition, especially superfoods. • Drove sales in order to meet daily goals. • Conducted financial transactions and balance drawers. • Performed other duties as assigned.



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Retail Associate

  • Jul 2017 - May 2018

  • Provided excellent customer service. • Drove sales in order to meet daily goals. • Conducted financial transactions and balance drawers. • Maintained appearance of the sales floor. • Provided excellent customer service. • Drove sales in order to meet daily goals. • Conducted financial transactions and balance drawers. • Maintained appearance of the sales floor.



National Center for Biomedical Research and Training (NCBRT)

• Administrative Assistant

  • Aug 2014 - May 2017

  • Provided general administrative support to Business Coordinator and Human Resources. • Maintained employee records, files, and other employment-related databases. • Relayed messages via in-person, telephone, and email. • Performed other duties as assigned. • Provided general administrative support to Business Coordinator and Human Resources. • Maintained employee records, files, and other employment-related databases. • Relayed messages via in-person, telephone, and email. • Performed other duties as assigned.